Destiny Bridal

Ms [redacted] Mr [redacted] was never our customer,.We had a bride with the same last name however we refunded her Money Back in April off due to the fact that they didn't want to wait for delivery.We have no control on delivery dates the manufacture doesWe are sorry they are unhappy.Thank you, [redacted] ***

Dear *** *** Let me state that I am sadden that I have to reply to a customer’s complaint in the form of a letter I take pride in my business and in the happiness of my brides; I like to consider then all family
In
reference to *** ***s complaint, Let me explain to you the chain of events that transpired
On 02/19/*** *** scheduled her appointment for 03/06/at 3:30; she was assisted by *** **, (sales associate) She choose Caldera by Enzoani, BUT did not make her purchase because she had other appointments for bridal shopping, but she would let us know by Saturday 3/6/ On 3/17/she called in and said that she wanted a size because when she first tried it in the sample dress had to be clamped on her, and after reviewing her pictures that is what she wanted a size The order was place on that same day; estimated ship date was 7/10/ Our form of contact was email, because of the bride attending police academy in Arkansas On 7/18/14, We contacted *** and let her know that her dress was in shipment and we would call her on Monday to give her an exact day On 7/the *** called Enzoani to get the shipping information for the dress, *** was informed, and at that time she said that she would be in for her 1st fitting on that Saturday (7/26) On 7/she came in and had her 1st fitting and left her dress with *** the seamstress During THIS fitting the bride did notice numbers and a chalk like that were left by the design houseYES, the seamstress did pk her finger and a SMALL blood stain was on the dress, BUT when it was brought up to the store *** the bride was reassured that the numbers, lines and blood spot could and would be removed by her 2nd fitting When it was brought up to my attention I did apologize to the bride, called the design house and spoke to the seamstress, informing them that acts like these were unacceptable Alterations were made, marks and blood were REMOVED, the dress was returned to the store, awaiting *** ***s 2nd dress fitting The dress was then picked up by the groom and his mother came in to pick up the dress, *** ***, (grooms mother) pulled out a pair of white gloves and examined the dress fold by fold to make sure that the marks were all gone, before the gown accepted and taken home to the bride
The next time we heard from *** *** was AFTER the wedding and she said that the marks were still there and so was the blood, the *** told her that he himself and her mother in law checked the dress and did not see any marks She stated that she had pictures, the *** asked her to email them to him personally and she said that she would email them immediately, he has yet to receive any pictures or further contact from the bride, *** *** did contact the seamstress and demanded from her in alteration cost, *** informed she that she did her job and if *** *** would have come in for a 2nd appointment that she would have made any further alterations requested
We take pride of the service we provide our brides at Destiny Bridal There comes a time that some brides are not happy not matter how many hoops you jump for them, nevertheless we jump for them Word of mouth is the best advertisement But we are still waiting on pictures from *** ***………
Enclosed is a picture taken off Facebook of the HAPPY newlyweds
Best Regards
*** ***
*** ***
Destiny Bridal, ***

Ms. [redacted]Mr [redacted] was never our customer,.We had a bride with the same last name however we refunded her Money Back in April off 2016 due to the fact that they didn't want to wait for delivery.We have no control on delivery dates the manufacture does. We are sorry they are...

unhappy.Thank you,[redacted]

Complaint: [redacted]
I am rejecting this response because: Initially [redacted] stated she only assisted [redacted] while she was doing the actual measurements, now her own manager is saying [redacted] did the measurements. Like I said before, I'm sure they should have video surveillance that would show exactly who helped me but nonetheless, I don't need to spend anymore time with back and forth he said, she said statements. It's unfortunate that the owner is actually trying to say this is my fault. I turned to them and agreed to THEIR recommendations because they are the professionals and I truly believed they knew what they were doing. It may have been an honest mistake but all I would like is my money back. That's all. At this point, I believe the only person that is out any money is myself as the dress is still in new condition, untouched, unaltered and still in their possession. 
Regards,
[redacted]

[redacted] was measured by [redacted] on 8/26/16.  Her measurements were bust 40", waist 33" and hips 41".   She was then shown the [redacted] size chart.  Size 14 corresponded to her measurements as closely as possible.   Her waist and the waist on the size chart are both 33".  If one size smaller had been selected the waist would have been too small by 2 inches.  [redacted] understood that alterations would be needed in the bust and hips.  [redacted] initialed and signed the sales agreement #3182  which states that she agreed with the color, style and SIZE of the gown  She also initialed and signed a statement agreeing to pay the balance within 15 days of the arrival of the gown at Destiny Bridal.  The gown was received in our store on 09/02/16.  To date the balance has not been paid.  [redacted] also initialed and signed a statement stating that she realizes alterations may be required for a seperate fee.  We do not require that customers use our seamstresses.  That is merely a convenience.  They may have alterations done elsewhere. All bridal gowns require alterations.  They are not custom made. They are made according to the measurements on the manufacturer's size chart.thank you,[redacted]
[redacted]

In regards to [redacted] complain please find the fallowing information.[redacted] came in wanted specific gown to be delivered ASAP.My employee [redacted] assisted her I was called to assist because of the size and also to make a call to the company [redacted] to see if it was possible to...

receive the gown in time.When [redacted] came in the gown was big on the hips and the bust ( this gowns are not cut to the brides specific measurements ) she became very angry and wanted us to order her another gown, I call [redacted] the manufacture and first of all they didn't have another size that would fit her and they told us that according to the measurements that was her size.Our independent Seamstress offer her a discount but she won't have any off She stormed out of the store screaming " you will hear from My attorney'' Sony for the delay we had to go to the storage to retrieve the original sales contract. Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: I did not request a size 14. That was suggested by [redacted]. In fact, [redacted] told [redacted] that I was in between two sizes and I should be the one to decide which size, but [redacted] said that the size 14 would fit best. I have never been married before so I took her word for it. Especially, since she was the owner and the one who actually measured me. [redacted] never measured me and I'm sure they will have video to confirm that as there was a camera mounted directly above us. [redacted] assisted by greeting me and showing me the dress in size 8. That was the extent of her assisting. After that, [redacted] took over. As far as alterations, I understand that some alterations may be necessary, but for the total cost to add up to almost 30% of the total purchase price is a bit outrageous. [redacted] stated an independent tailor offered to alter the dress at a discounted price, that is a flat out lie!! Unless, $500 is a discounted price and if that is the case, it leaves one to wonder exactly how many alterations were actually needed because according to [redacted], it should have costed more. I took photos of the size 14 fitting which I have saved and even after all the pins were placed to conform the dress to my body, it was still too loose. So loose that you could actually look down the rear of the dress which exposed my buttocks. Their solution to fix that, was to add an elastic waistband.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Dear [redacted],
I am replying to this message simply to get a message to the
[redacted] of the business because I have no way to respond other than a phone
number to call, and/or this website. I am not going to sit here and argue, or
comment on the entire list of events [redacted] has sent because it is
ridiculous, and asinine...some points actually do not even apply. As far as the
business itself everything was great up until my dress was delivered. Having
never met the [redacted] prior to delivery the rest of the staff in the store were
always friendly and helpful.
  As far as my dress being fixed by the design house that
never occured. Myself, and my husband were told prior and at the time of pick
up that the [redacted] simply used at home remedies such as hydrogen peroxide to
fix my dress, and a wet wash cloth. So if that is now the set standard for
cleaning, and fixing from an owners persepctive then so be it.
As far as the rest of the allegations I will not even waste
my time arguing. This is what I will say in regards to my most recent contact:
I have not spoken with [redacted] directly since my fitting in
July. The people I did speak to last week was the seamstress, her husband, and
another male employee at the store. I stated over the phone that I was not
calling in regards to any previous problems with my dress...but in regards to
the seamstress not completing it. When I was told that [redacted] was in fact was
the [redacted] and not just the [redacted] I refused to talk with her about my issue,
and thereafter refused to send any information I had because I already knew her
lack of customer service. I asked to speak with the seamstress directly about
my concerns since it was her that did not complete my tailoring.
I received a call back from the seam stress shortly after
but was given a translation of the events through her husband. To sum up the
entire conversation; they admitted they had already been told I was not coming
for a second fitting due to be married out of state, and the seamstress did
admit she did not completely finish my tailoring. [redacted] specifically stated she
purposely had sewn the dress the way she did to see how it would look when I
did have a second fitting...but she did not understand why it was so expensive
to fix. Her husband and her both admitted to this over the phone, and both
admitted that there were spots, and patches of fabric sewn along the bottom of
my dress in which I will attach 1 of a few photos I do have of what it looked
like. The entire discussion in no way, shape or form did I ever ask for a
refund of $ 750.00. I am completely over the rest of the issues I had with the
[redacted] previously, all I simply asked for was to be reimbursed the costs I had
to pay to have my dress fixed, I did not even ask for my initial money back
that I paid to have it first tailored. [redacted] agreed to that, and her husband
stated he would send me a check in the mail...which I have yet to receive.
[redacted] stated in her email [redacted] said she could have done
her job if I had come in for the second fitting then my question still stands
as too...Why she admitted over the phone every employee I encountered in the
store was made aware I was NOT coming back, and MOST importantly why when my
fiancee and his mother picked up the dress did [redacted] and her staff say it was
completed and ready to go? If the dress was not ready, and it was not completed
based on the assumption I was coming back then why was my cash taken, and why
was my dress handed to them? A lot of this could have been avoided if we had
been informed that there may need to be additional tailoring if I did have a
second fitting. But instead we were told it was perfect, and ready.
I am not going to dispute this claim any longer using this
form of communication. I have never used the Revdex.com before, and so far it has been
great and extremely helpful in forming a baseline of conflict management but
the fact is the [redacted] herself is completely oblivious to what is going on, she
apparently really does not listen to any concerns, and has no customer service.
It shows for the fact that she has not even attempted to contact me in anyway,
but rather continues to simply argue any and everything presented. My initial
claim through Revdex.com was done almost 2 months ago, not even related to my recent
contact last week, and even with recieving a letter in the mail she has not
even tried to discuss things with me directly despite having all of my contact
information, apparently to include my FB page. It was mentioned in the reply
that they take their reviews and place of business very seriously and that
there are sometimes just those brides that are unhappy well I guess my message
for the [redacted] is:
If you care about your reviews and your business then you
should read some of them. Destiny's Bridal has an average rating as a place of
business, but your actual reviews from customers over the last couple of years
rate you at the lowest...and not your actual place of business...but YOU
specifically. Your store, your employees, and your products give Destiny Bridal
it's name. But you as the [redacted] and [redacted]? Have received some of the worst
reviews I have ever read. You say some brides just are not happy, well then I
guess you have coincidentally displeased almost every one of them that have
walked through your doors. In your defense you used a personal photo of myself
on my wedding day that you stalked off of my FB page to show a happy bride and
groom? I wouldnt imagine any bride or groom letting something like this upset
them (or even make upset faces at a camera?) on their day so thank you for
using that defense. My defense shows in your business reviews, in this photo
ill attach, and a copy of the email I will attach with the seamtress's
information on what she had to do to fix my dress. It truly is disappointing to
have experienced this. The type of business you are in should most times speak
for itself in the type of person you are, but truly it does not in this case.
There is a quote you should read on one of your online reviews from another
bride that mentions you being unable to hear your customers before making
assumptions, and being constantly argumentative. I hope eventually these
things, these statements, this displeasing encounters will mean something
because the above aspects of trying to be there. talk to, and help people is
what truly makes a business successful.
As requested: It is described in an email I will attach that
12-15 patches were removed from the bottom of my dress, and also how my hemline
was uneven. Attached is a photo example of just one patch of fabric of those
12-15 and how they were just sewn together in no logical manner utlimately
having to be removed. Also, is a copy of the actual email of general details on
a word document (since I do not have any where to forward the original too) I
was sent from the seamstress who repaired my dress along with the charges I
incurred. IF THIS EMAIL IS ALSO IN QUESTION by the [redacted] then if [redacted] OR the
SEAMSTRESS would like to send me their email specifically (not another
employees) so I can make sure they get it forwarded directly, then by all means
please do-so. A list of information I have removed from the word document to
protect this person from any form of retaliation is: her personal email, her
website, her pintrest page (and other public webpages) and her last name. But,
her first name, place of business and all other contact information is on there
if [redacted], or her seamstress has any further questions or would like to verify
all of the information I have attached.
If [redacted], or any other employee has any questions or further
comments for me regarding the situation, or any other attached information then
they have all my contact information. They also can email me directly at
[redacted].
Again thank you [redacted] for your help.
Best Regards,
[redacted]

Ms. [redacted]Mr [redacted] was never our customer,.We had a bride with the same last name however we refunded her Money Back in April off 2016 due to the fact that they didn't want to wait for delivery.We have no control on delivery dates the manufacture does. We are...

sorry they are unhappy.Thank you,[redacted]

Destiny's Bridal portrays poor customer service and lack of knowledge of how to transact business. We ordered a dress from them and they were to ship the dress Fedex. They didn't require a signature at delivery and Fedex was unable to retrieve the package. A claim was filed with Fedex and it was denied because the shipper (Destiny's Bridal) did not require a signature. What company send a Bridesmaids dress to an out of state client and doesn't require a signature. Now Destiny's Bridal is refusing to refund us the money for a dress that was purchased and never delivered.