[I am rejecting this response because: The response from Destiny Auto Sales is not accurateThe paper work attached states they will check the brakes and tires on the truck, it does not mention any down payment being required firstWhen I called them to schedule this work I was told they did not have a mechanic at their location to complete the workWhen my truck broke down on the side of the road, it was after their business hours so contacting them was not an optionI had to pay to get the car towed, and as previously explained I paid for several other repairsThis vehicle is my only means of transportation, so obviously leaving the vehicle on the side of the road or leaving the dead battery would not be an optionI missed time off of work trying to get the vehicle running so they could take a look at it I contacted [redacted] and advised her of the money I had been spending and again she stated they did not have a mechanic there, and that I should not have spent money on a vehicle that was not mineI explained to [redacted] the amount of money that I spent on the repairs and told her I needed them to work with me on the remaining down payment, because I had already spent more in repairs and tow fees than the down payment amount they were requestingI told her I could bring her $on 2/6/because I needed to get the paperwork from them to register my vehicle with the BMVWhen I got there after work on 2/6/15, [redacted] was not thereI talked to a man that said he didn't know anything about my conversation with [redacted] and that he could only write me a receipt if I wanted to give him the $I understand that I bought a used vehicle, but it doesn't make sense that a dealership would sale a vehicle in that bad of shapeIn less than days I have paid for tires, a battery, brakes, a wheel barring, etc, the $car note in addition to the fact I was told not to mention to the bank/finance company that I still owed a down paymentI feel like this company is not selling quality vehicles, and operates with some shady business practicesI should not have had to spend this much money out of my own pocket on a vehicle just purchased Regards, Reginald [redacted]
On 12/26/ [redacted] bought the above vehicle from usAt that time we told him we would check the brakes and advise as well as checking on a pre owned tire, as in One (see attached)We never agreed or mentioned tiresMr [redacted] never completed his down payment and defaulted the arrangement madeMr [redacted] was informed that we dont do any "we owe" work until the down payment is complete I phoned him several times in regards to the down payment and was told he "didn't have it"My second time speaking with him he informed me that "something" was wrong with the truck but he had not had a mechanic look at it yet I told him I would assist him with getting our cost on any parts needed as well as cheapier repairsMr [redacted] was suppose to come in and talk to me then and never showedI then phoned him again on 01/19/and was told again he did not have the money he owed usHe went into the same speech about the cars repairsI again told Mr [redacted] that if he would have paid the down payment owed instead of taking it upon himself to pay for repairs we would have fixed the issues we agreed to but we obviously can not put money into a vehicle that the customer owes us money onI did tell him at that time that even if he set a payment and promised to be in before thenAgain, he did not showSo I contacted him again on 02/02/and it was a repeat of the two previous conversations with a promise to be in this coming friday 02/06/Mr[redacted] never once contacted our dealership concerning any problems with the vehicle Only after I phoned him attempting to collect the money owed did he mention any issues.If you have further questions or concerns please contact me at the above information
On 01/04/ [redacted] purchased an Chrysler 300M At that time he was issued a WE OWE (see attached) to inspect and repair his Traction and ABS light Please note that at the bottom of the WE OWE in large print it states that the customer must call the service department to schedule an appointment within days or the WE OWE is void No repair center tells a customer, for example, to have their vehicle there at a certain day and time due to possible conflict with the customers schedule As a courtousy we work around their schedule and let them set a time that is convenient for them.It is unfortunate that Mr [redacted] did not schedule an appointment with the day time period to have the repairs done We can not reimburse money for the repairs due to circumstances
HelloJust wanted to let you know this customer was in yesterday and we repaired and detailed his vehicle so this has been resolvedLet me know if you need the good will addendum we had him sign
[I am rejecting this response because: The response from Destiny Auto Sales is not accurateThe paper work attached states they will check the brakes and tires on the truck, it does not mention any down payment being required firstWhen I called them to schedule this work I was told they did not have a mechanic at their location to complete the workWhen my truck broke down on the side of the road, it was after their business hours so contacting them was not an optionI had to pay to get the car towed, and as previously explained I paid for several other repairsThis vehicle is my only means of transportation, so obviously leaving the vehicle on the side of the road or leaving the dead battery would not be an optionI missed time off of work trying to get the vehicle running so they could take a look at it I contacted [redacted] and advised her of the money I had been spending and again she stated they did not have a mechanic there, and that I should not have spent money on a vehicle that was not mineI explained to [redacted] the amount of money that I spent on the repairs and told her I needed them to work with me on the remaining down payment, because I had already spent more in repairs and tow fees than the down payment amount they were requestingI told her I could bring her $on 2/6/because I needed to get the paperwork from them to register my vehicle with the BMVWhen I got there after work on 2/6/15, [redacted] was not thereI talked to a man that said he didn't know anything about my conversation with [redacted] and that he could only write me a receipt if I wanted to give him the $I understand that I bought a used vehicle, but it doesn't make sense that a dealership would sale a vehicle in that bad of shapeIn less than days I have paid for tires, a battery, brakes, a wheel barring, etc, the $car note in addition to the fact I was told not to mention to the bank/finance company that I still owed a down paymentI feel like this company is not selling quality vehicles, and operates with some shady business practicesI should not have had to spend this much money out of my own pocket on a vehicle just purchased Regards, Reginald [redacted]
On 12/26/ [redacted] bought the above vehicle from usAt that time we told him we would check the brakes and advise as well as checking on a pre owned tire, as in One (see attached)We never agreed or mentioned tiresMr [redacted] never completed his down payment and defaulted the arrangement madeMr [redacted] was informed that we dont do any "we owe" work until the down payment is complete I phoned him several times in regards to the down payment and was told he "didn't have it"My second time speaking with him he informed me that "something" was wrong with the truck but he had not had a mechanic look at it yet I told him I would assist him with getting our cost on any parts needed as well as cheapier repairsMr [redacted] was suppose to come in and talk to me then and never showedI then phoned him again on 01/19/and was told again he did not have the money he owed usHe went into the same speech about the cars repairsI again told Mr [redacted] that if he would have paid the down payment owed instead of taking it upon himself to pay for repairs we would have fixed the issues we agreed to but we obviously can not put money into a vehicle that the customer owes us money onI did tell him at that time that even if he set a payment and promised to be in before thenAgain, he did not showSo I contacted him again on 02/02/and it was a repeat of the two previous conversations with a promise to be in this coming friday 02/06/Mr[redacted] never once contacted our dealership concerning any problems with the vehicle Only after I phoned him attempting to collect the money owed did he mention any issues.If you have further questions or concerns please contact me at the above information
On 01/04/ [redacted] purchased an Chrysler 300M At that time he was issued a WE OWE (see attached) to inspect and repair his Traction and ABS light Please note that at the bottom of the WE OWE in large print it states that the customer must call the service department to schedule an appointment within days or the WE OWE is void No repair center tells a customer, for example, to have their vehicle there at a certain day and time due to possible conflict with the customers schedule As a courtousy we work around their schedule and let them set a time that is convenient for them.It is unfortunate that Mr [redacted] did not schedule an appointment with the day time period to have the repairs done We can not reimburse money for the repairs due to circumstances
HelloJust wanted to let you know this customer was in yesterday and we repaired and detailed his vehicle so this has been resolvedLet me know if you need the good will addendum we had him sign