[I am rejecting this response because: The response from Destiny Auto Sales is not accurate. The paper work attached states they will check the brakes and tires on the truck, it does not mention any down payment being required first. When I called them to schedule this work I was told they did not have a mechanic at their location to complete the work. When my truck broke down on the side of the road, it was after their business hours so contacting them was not an option. I had to pay to get the car towed, and as previously explained I paid for several other repairs. This vehicle is my only means of transportation, so obviously leaving the vehicle on the side of the road or leaving the dead battery would not be an option. I missed time off of work trying to get the vehicle running so they could take a look at it. I contacted [redacted] and advised her of the money I had been spending and again she stated they did not have a mechanic there, and that I should not have spent money on a vehicle that was not mine. I explained to [redacted] the amount of money that I spent on the repairs and told her I needed them to work with me on the remaining down payment, because I had already spent more in repairs and tow fees than the down payment amount they were requesting. I told her I could bring her $300 on 2/6/15 because I needed to get the paperwork from them to register my vehicle with the BMV. When I got there after work on 2/6/15, [redacted] was not there. I talked to a man that said he didn't know anything about my conversation with [redacted] and that he could only write me a receipt if I wanted to give him the $300. I understand that I bought a used vehicle, but it doesn't make sense that a dealership would sale a vehicle in that bad of shape. In less than 60 days I have paid for 3 tires, a battery, brakes, a wheel barring, etc, the $455 car note in addition to the fact I was told not to mention to the bank/finance company that I still owed a down payment. I feel like this company is not selling quality vehicles, and operates with some shady business practices. I should not have had to spend this much money out of my own pocket on a vehicle just purchased.
Regards,
Reginald [redacted]
Hello. Just wanted to let you know this customer was in yesterday and we repaired and detailed his vehicle so this has been resolved. Let me know if you need the good will addendum we had him sign.
My vehicles break lines were rusted and the oil was leaking out of the lines which caused my breaks not to work properly which I have emails that I can send in between me and the guy [redacted] who sold me the car. The company should have payed for my car to be towed back to thier location within that 30 days. It is unacceptable that a car lot expect you to drive a car that is at risk of having its breaks completely fail while your trying to continue to drive it somewhere, let alone drive it all the way back to the car lot while your break pedal is touching the floor because of the lines being rusted out. Soon as I get home from work I will send files of emails. Also I will send files showing that I payed to have the work destiny auto sales was supposed to repair. These businesses these days are con artists and thats why I will never go to a used car lot ever again. This is a disgrace that this company would come up with such an excuse. They should be ashamed of themselves.
On 01/04/2013 [redacted] purchased an 1999 Chrysler 300M. At that time he was issued a WE OWE (see attached) to inspect and repair his Traction and ABS light. Please note that at the bottom of the WE OWE in large print it states that the customer must call the service department to...
schedule an appointment within 30 days or the WE OWE is void. No repair center tells a customer, for example, to have their vehicle there at a certain day and time due to possible conflict with the customers schedule. As a courtousy we work around their schedule and let them set a time that is convenient for them.It is unfortunate that Mr. [redacted] did not schedule an appointment with the 30 day time period to have the repairs done. We can not reimburse money for the repairs due to circumstances.
On 12/26/2014 [redacted] bought the above vehicle from us. At that time we told him we would check the brakes and advise as well as checking on a pre owned tire, as in One (see attached). We never agreed or mentioned 4 tires. Mr. [redacted] never completed his down payment and defaulted the...
arrangement made. Mr. [redacted] was informed that we dont do any "we owe" work until the down payment is complete. I phoned him several times in regards to the down payment and was told he "didn't have it". My second time speaking with him he informed me that "something" was wrong with the truck but he had not had a mechanic look at it yet. I told him I would assist him with getting our cost on any parts needed as well as cheapier repairs. Mr. [redacted] was suppose to come in and talk to me then and never showed. I then phoned him again on 01/19/2015 and was told again he did not have the money he owed us. He went into the same speech about the cars repairs. I again told Mr. [redacted] that if he would have paid the down payment owed instead of taking it upon himself to pay for repairs we would have fixed the issues we agreed to but we obviously can not put money into a vehicle that the customer owes us money on. I did tell him at that time that even if he set a payment and promised to be in before then. Again, he did not show. So I contacted him again on 02/02/2015 and it was a repeat of the two previous conversations with a promise to be in this coming friday 02/06/2015. Mr.[redacted] never once contacted our dealership concerning any problems with the vehicle. Only after I phoned him attempting to collect the money owed did he mention any issues.If you have further questions or concerns please contact me at the above information.
[I am rejecting this response because: The response from Destiny Auto Sales is not accurate. The paper work attached states they will check the brakes and tires on the truck, it does not mention any down payment being required first. When I called them to schedule this work I was told they did not have a mechanic at their location to complete the work. When my truck broke down on the side of the road, it was after their business hours so contacting them was not an option. I had to pay to get the car towed, and as previously explained I paid for several other repairs. This vehicle is my only means of transportation, so obviously leaving the vehicle on the side of the road or leaving the dead battery would not be an option. I missed time off of work trying to get the vehicle running so they could take a look at it. I contacted [redacted] and advised her of the money I had been spending and again she stated they did not have a mechanic there, and that I should not have spent money on a vehicle that was not mine. I explained to [redacted] the amount of money that I spent on the repairs and told her I needed them to work with me on the remaining down payment, because I had already spent more in repairs and tow fees than the down payment amount they were requesting. I told her I could bring her $300 on 2/6/15 because I needed to get the paperwork from them to register my vehicle with the BMV. When I got there after work on 2/6/15, [redacted] was not there. I talked to a man that said he didn't know anything about my conversation with [redacted] and that he could only write me a receipt if I wanted to give him the $300. I understand that I bought a used vehicle, but it doesn't make sense that a dealership would sale a vehicle in that bad of shape. In less than 60 days I have paid for 3 tires, a battery, brakes, a wheel barring, etc, the $455 car note in addition to the fact I was told not to mention to the bank/finance company that I still owed a down payment. I feel like this company is not selling quality vehicles, and operates with some shady business practices. I should not have had to spend this much money out of my own pocket on a vehicle just purchased.
Regards,
Reginald [redacted]
Hello. Just wanted to let you know this customer was in yesterday and we repaired and detailed his vehicle so this has been resolved. Let me know if you need the good will addendum we had him sign.
My vehicles break lines were rusted and the oil was leaking out of the lines which caused my breaks not to work properly which I have emails that I can send in between me and the guy [redacted] who sold me the car. The company should have payed for my car to be towed back to thier location within that 30 days. It is unacceptable that a car lot expect you to drive a car that is at risk of having its breaks completely fail while your trying to continue to drive it somewhere, let alone drive it all the way back to the car lot while your break pedal is touching the floor because of the lines being rusted out. Soon as I get home from work I will send files of emails. Also I will send files showing that I payed to have the work destiny auto sales was supposed to repair. These businesses these days are con artists and thats why I will never go to a used car lot ever again. This is a disgrace that this company would come up with such an excuse. They should be ashamed of themselves.
On 01/04/2013 [redacted] purchased an 1999 Chrysler 300M. At that time he was issued a WE OWE (see attached) to inspect and repair his Traction and ABS light. Please note that at the bottom of the WE OWE in large print it states that the customer must call the service department to...
schedule an appointment within 30 days or the WE OWE is void. No repair center tells a customer, for example, to have their vehicle there at a certain day and time due to possible conflict with the customers schedule. As a courtousy we work around their schedule and let them set a time that is convenient for them.It is unfortunate that Mr. [redacted] did not schedule an appointment with the 30 day time period to have the repairs done. We can not reimburse money for the repairs due to circumstances.
On 12/26/2014 [redacted] bought the above vehicle from us. At that time we told him we would check the brakes and advise as well as checking on a pre owned tire, as in One (see attached). We never agreed or mentioned 4 tires. Mr. [redacted] never completed his down payment and defaulted the...
arrangement made. Mr. [redacted] was informed that we dont do any "we owe" work until the down payment is complete. I phoned him several times in regards to the down payment and was told he "didn't have it". My second time speaking with him he informed me that "something" was wrong with the truck but he had not had a mechanic look at it yet. I told him I would assist him with getting our cost on any parts needed as well as cheapier repairs. Mr. [redacted] was suppose to come in and talk to me then and never showed. I then phoned him again on 01/19/2015 and was told again he did not have the money he owed us. He went into the same speech about the cars repairs. I again told Mr. [redacted] that if he would have paid the down payment owed instead of taking it upon himself to pay for repairs we would have fixed the issues we agreed to but we obviously can not put money into a vehicle that the customer owes us money on. I did tell him at that time that even if he set a payment and promised to be in before then. Again, he did not show. So I contacted him again on 02/02/2015 and it was a repeat of the two previous conversations with a promise to be in this coming friday 02/06/2015. Mr.[redacted] never once contacted our dealership concerning any problems with the vehicle. Only after I phoned him attempting to collect the money owed did he mention any issues.If you have further questions or concerns please contact me at the above information.