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Destiny's Tree Service Reviews (1)

Review: 5/17/2014 I contacted Nancy S[redacted] at Destiny's Tree Service and asked her to explain the estimate so there is no misunderstanding. She emailed the contract which stated remove 2 trees and all brush and wood. I then agreed to give them the job.They came a few days later and cut down 2 trees, but only removed the brush from one small pine tree. I met with Eddie the next week to get another estimate regarding removing more trees. I mentioned to him the workers did not remove the brush and branches from the big oak tree. He said that my tree was in the woods and not on my grass so he offered me a discount to have it removed. I said that the tree was surrounded by grass and not woods. I already paid for it to be removed once. I declined my offer to him to remove anymore of my trees. While he was walking out he mentioned he would try and get a crew out to clean up the brush and branches from the big oak tree. 6/2/2014 I sent an email to Nancy S[redacted] and explained to her that Eddie and I had a misunderstanding regarding where my grass line ended and the woods started. He mentioned he would send out a crew to clean up the brush and branches, so I was checking in. 6/3/2014 Nancy S[redacted] stated in an email that because the brush and branches were there for a long time they were not cleaning it. 6/6/2014 I sent an email to Nancy S[redacted] explaining to her that the oak tree was half in the woods and the top half of the tree was in my yard for about a year. The other tree was a pine which fell weeks previous. I told her I could easily prove my grass line if needed. My yard has a sprinkler system which happens to have sprinkler heads on the grass line. I included a photo of my sprinkler head spraying water proving where my grass line is. Plus I paid them to remove the branches and brush already. 6/10/2014 Nancy S[redacted] sent me an email stating a crew would be out later that week to clean up the brush. No one ever came, I never heard from them again. This is such a dumb reason to lose a customer and additional work.Desired Settlement: $200.00 to pay for the leaves and branches to be picked up and removed from the oak tree. Which I already paid for in the original contract.

Business

Response:

October 30, 2014Dear [redacted]:As a follow up to our phone conversation on Tuesday, October 28, this letter will serve to summarize that conversation. As I mentioned, we fulfilled our contract with [redacted]. We even gave him an additional $100 discount to earn his business. We made very clear what we would be doing, and we showed up timely and did exactly that. [redacted] paid for the services in full.[redacted] had indicated that he wanted additional work done and for us to provide a second estimate. We told him then that we would pick up the additional debris for free when we did the other work, [redacted] never called and requested that estimate. In fact, [redacted] has never called us until just recently. We received your letters stating that he filed a complaint with your office – instead of just picking up the phone and calling us.I finally spoke to [redacted] on Wednesday, October 29, after several attempts to reach him. As I told him, we have agreed to stop by and do the extra work for free just to end this matter. We plan to do that work early next week. If you need additional information, please let me know.Very truly yours,Nancy SGeneral Manager

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Description: Tree Service

Address: 13435 Brookfield Drive, Chantilly, Virginia, United States, 20151

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