Client contacted us wanting diamond package, which consists of 10 layers of ceramic pro. His claims of wait time are not established 100% on any manuscript or protocol by Ceramic Pro that we are aware. Ceramic Pro knows our installation methods. Waiting an hour between layers would be bad as once a... layer is too cured the rest will not bond to it. It takes 20+ minutes to apply a layer, once a layer is applied, we wait about 10 minutes to start the next layer; this is the sweet spot for applying coatings. Client was told, as it states directly on our website, that paint correction is recommended prior to having any coating installed. Client declined having this done. On appt day when he dropped vehicle off, said that the paint condition of the vehicle looked good as-is. Dropped it off around 8 and picked up that evening around 5 if I recall correctly. Happy with the results, we spent time educating them as well as pointed out some flaws that we noticed in the finish. They paid, & signed our invoice stating all sales are final. That evening, a text was received stating issues the client was not happy with. We explained that he declined paint correction & that those issues should have been addressed prior to the coating installation. We offered to paint correct the problem areas just to make him happy. He set an appt, then he said he had to reschedule (never did). We then receive a charge-back notice from our merchant company, which is still in process of the verdict. We reached out to him, & he stated that he took the vehicle elsewhere. We tried to resolve the issue free-of-charge and the client said no. How is a business suppose to help someone who is insatiable? We strive for 100% customer satisfaction. What do we have to gain by trying to rip somebody off? We have all 5 star reviews across the web. I would like to add that this client had a co-worker file a 1 star review on our Yelp account, yet this client has told us in text that we are unethical.
You purchased a diamond package which states right on our website that it includes layers of 9H and layers of light applied to painted surfacesI'm not sure why you're comparing this to a lesser gold packageWater spots & marring were not due to an improperly installed coatingIt's from you choosing to not having the truck paint correctedAll services mentioned of having *** *** applied to interior/wheels etc are all separate services that are charged for respectively, not includedOn *** ***'s warranty, it has each *** *** installer check off what was, and what wasn't included, along with installer notes of the condition of the vehicleAll services are a la carteAll services are a la carte at our shopYou failed to bring up issues of the entire truck needing to be re-done until it was too late & had it done elsewhereHad you contacted us, we would have fixed it at no chargeWe offered to fix areas you weren't happy with the night you texted us, at no charge
The product and services paid for were not received. This is straight from *** ***'s website and confirmed by another detail business*** *** Application Wipe down vehicle w/ wax and grease remover to remove any wax, grease, or residue left from polishing the paint Apply layers of 9h to exterior paint allowing approximately hour to cure time in between layers Apply extra layer of 9h to all heavily exposed areas Wait at least 8hrs and then apply layer of CP Light to all exterior paint as a top coatApply layer of 9h to all plastics & chrome Apply layer of 9h to all exterior wheel facesApply layer of CP Rain to all exterior glass & mirrorsApply layer of CP Textile to all interior fabric & upholsteryApply layer of CP Leather to all interior leatherAllow *** *** to cure for 48-hoursAlso the invoice we paid after the fact to fix the truck states: Removal of improperly installed coating (high spots, streaks, hard water spots, and marring removed from coating.) This is not paint correctionThis is from the product put on incorrectly. This is not customer satisfactionThe service is an investment into the truck as your company has stated to us. The finished product on the truck was noticeable only after taking the truck out on the road and in other lighting areasThe trust was gone after finding out what the *** *** website states about the productThat is the reason for cancelling the appointment to return to your company. The service to fix the issue was not going to be free of charge and we were not going to pay more for the correctionI understand you put your time into the truck that dayI am asking for a full refund from your company on this matter or at bare minimum half the cost in refundsThis whole experience has been stressful and I would like to come to an agreementI hope after further explanations you can see where I am coming from
Client contacted us wanting diamond package, which consists of 10 layers of ceramic pro. His claims of wait time are not established 100% on any manuscript or protocol by Ceramic Pro that we are aware. Ceramic Pro knows our installation methods. Waiting an hour between layers would be bad as once a...
layer is too cured the rest will not bond to it. It takes 20+ minutes to apply a layer, once a layer is applied, we wait about 10 minutes to start the next layer; this is the sweet spot for applying coatings. Client was told, as it states directly on our website, that paint correction is recommended prior to having any coating installed. Client declined having this done. On appt day when he dropped vehicle off, said that the paint condition of the vehicle looked good as-is. Dropped it off around 8 and picked up that evening around 5 if I recall correctly. Happy with the results, we spent time educating them as well as pointed out some flaws that we noticed in the finish. They paid, & signed our invoice stating all sales are final. That evening, a text was received stating issues the client was not happy with. We explained that he declined paint correction & that those issues should have been addressed prior to the coating installation. We offered to paint correct the problem areas just to make him happy. He set an appt, then he said he had to reschedule (never did). We then receive a charge-back notice from our merchant company, which is still in process of the verdict. We reached out to him, & he stated that he took the vehicle elsewhere. We tried to resolve the issue free-of-charge and the client said no. How is a business suppose to help someone who is insatiable? We strive for 100% customer satisfaction. What do we have to gain by trying to rip somebody off? We have all 5 star reviews across the web. I would like to add that this client had a co-worker file a 1 star review on our Yelp account, yet this client has told us in text that we are unethical.
Client contacted us wanting diamond package, which consists of 10 layers of ceramic pro. His claims of wait time are not established 100% on any manuscript or protocol by Ceramic Pro that we are aware. Ceramic Pro knows our installation methods. Waiting an hour between layers would be bad as once a... layer is too cured the rest will not bond to it. It takes 20+ minutes to apply a layer, once a layer is applied, we wait about 10 minutes to start the next layer; this is the sweet spot for applying coatings. Client was told, as it states directly on our website, that paint correction is recommended prior to having any coating installed. Client declined having this done. On appt day when he dropped vehicle off, said that the paint condition of the vehicle looked good as-is. Dropped it off around 8 and picked up that evening around 5 if I recall correctly. Happy with the results, we spent time educating them as well as pointed out some flaws that we noticed in the finish. They paid, & signed our invoice stating all sales are final. That evening, a text was received stating issues the client was not happy with. We explained that he declined paint correction & that those issues should have been addressed prior to the coating installation. We offered to paint correct the problem areas just to make him happy. He set an appt, then he said he had to reschedule (never did). We then receive a charge-back notice from our merchant company, which is still in process of the verdict. We reached out to him, & he stated that he took the vehicle elsewhere. We tried to resolve the issue free-of-charge and the client said no. How is a business suppose to help someone who is insatiable? We strive for 100% customer satisfaction. What do we have to gain by trying to rip somebody off? We have all 5 star reviews across the web. I would like to add that this client had a co-worker file a 1 star review on our Yelp account, yet this client has told us in text that we are unethical.
You purchased a diamond package which states right on our website that it includes layers of 9H and layers of light applied to painted surfacesI'm not sure why you're comparing this to a lesser gold packageWater spots & marring were not due to an improperly installed coatingIt's from you choosing to not having the truck paint correctedAll services mentioned of having *** *** applied to interior/wheels etc are all separate services that are charged for respectively, not includedOn *** ***'s warranty, it has each *** *** installer check off what was, and what wasn't included, along with installer notes of the condition of the vehicleAll services are a la carteAll services are a la carte at our shopYou failed to bring up issues of the entire truck needing to be re-done until it was too late & had it done elsewhereHad you contacted us, we would have fixed it at no chargeWe offered to fix areas you weren't happy with the night you texted us, at no charge
The product and services paid for were not received. This is straight from *** ***'s website and confirmed by another detail business*** *** Application Wipe down vehicle w/ wax and grease remover to remove any wax, grease, or residue left from polishing the paint Apply layers of 9h to exterior paint allowing approximately hour to cure time in between layers Apply extra layer of 9h to all heavily exposed areas Wait at least 8hrs and then apply layer of CP Light to all exterior paint as a top coatApply layer of 9h to all plastics & chrome Apply layer of 9h to all exterior wheel facesApply layer of CP Rain to all exterior glass & mirrorsApply layer of CP Textile to all interior fabric & upholsteryApply layer of CP Leather to all interior leatherAllow *** *** to cure for 48-hoursAlso the invoice we paid after the fact to fix the truck states: Removal of improperly installed coating (high spots, streaks, hard water spots, and marring removed from coating.) This is not paint correctionThis is from the product put on incorrectly. This is not customer satisfactionThe service is an investment into the truck as your company has stated to us. The finished product on the truck was noticeable only after taking the truck out on the road and in other lighting areasThe trust was gone after finding out what the *** *** website states about the productThat is the reason for cancelling the appointment to return to your company. The service to fix the issue was not going to be free of charge and we were not going to pay more for the correctionI understand you put your time into the truck that dayI am asking for a full refund from your company on this matter or at bare minimum half the cost in refundsThis whole experience has been stressful and I would like to come to an agreementI hope after further explanations you can see where I am coming from
Client contacted us wanting diamond package, which consists of 10 layers of ceramic pro. His claims of wait time are not established 100% on any manuscript or protocol by Ceramic Pro that we are aware. Ceramic Pro knows our installation methods. Waiting an hour between layers would be bad as once a...
layer is too cured the rest will not bond to it. It takes 20+ minutes to apply a layer, once a layer is applied, we wait about 10 minutes to start the next layer; this is the sweet spot for applying coatings. Client was told, as it states directly on our website, that paint correction is recommended prior to having any coating installed. Client declined having this done. On appt day when he dropped vehicle off, said that the paint condition of the vehicle looked good as-is. Dropped it off around 8 and picked up that evening around 5 if I recall correctly. Happy with the results, we spent time educating them as well as pointed out some flaws that we noticed in the finish. They paid, & signed our invoice stating all sales are final. That evening, a text was received stating issues the client was not happy with. We explained that he declined paint correction & that those issues should have been addressed prior to the coating installation. We offered to paint correct the problem areas just to make him happy. He set an appt, then he said he had to reschedule (never did). We then receive a charge-back notice from our merchant company, which is still in process of the verdict. We reached out to him, & he stated that he took the vehicle elsewhere. We tried to resolve the issue free-of-charge and the client said no. How is a business suppose to help someone who is insatiable? We strive for 100% customer satisfaction. What do we have to gain by trying to rip somebody off? We have all 5 star reviews across the web. I would like to add that this client had a co-worker file a 1 star review on our Yelp account, yet this client has told us in text that we are unethical.