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Detail Kings, Inc.

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Detail Kings, Inc. Reviews (2)

I got in contact with Kelsey [redacted] and resolved the issue that was brought up.  Their was some mis communicating what service she wanted to get done and simply refunded her for the difference.    We have no issues with any of our customers.   Thanks, A United States Marine...

Combat Action Veteran Business

Initial Business Response /* (1000, 5, 2015/09/10) */
The vehicle owner (the son of **) is stopping by our shop tomorrow at noon. I will see what the problem is with the vehicle and fix what needs to be fixed.
Paul [redacted]
Detail Kings Founder & CEO
www.detailkings.net
XXX-XXX-XXXX
Initial...

Consumer Rebuttal /* (3000, 7, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Vehicle was inspected on 9.12.2015 by the owner of company - Paul [redacted].
It was determined that the switch and arm rest needs to be fixed.
I sent message to Paul on Monday, 9.14.2015 at 1:54 pm, asking how the issues will be addressed.
As of yet (9.16.2015, 4:pm) I have not received any answers.
Final Business Response /* (4000, 9, 2015/09/18) */
I spoke with Andrew today and he is bringing his vehicle to Audi to get the electrical component of his vehicle checked and that will be covered by Detail Kings.
Final Consumer Response /* (4200, 11, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The cost of fixing the issues at the Audi dealer is $1,396 ($1021 parts and $375 labor).
It is possible to buy new parts online for about $700 but the dealer would not install owner supplied parts.
I spent tons of time searching for used parts on the internet and found parts for $200.
I purchased those parts and found a shop that would charge about $250 to install them.
So the total is only $450 (versus $1,400 at the dealer).
I have all the backup information available (receipts, quotes, etc...)and can upload here upon request.
In view of the forgoing I am requesting the Detail Kings to reimburse me for the amount of $450.

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Address: 3500 Lacey Rd Lower Level Ii Of Parking Garage, Downers Grove, Illinois, United States, 60515-5422

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