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Detail Manufacturing Inc.

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Detail Manufacturing Inc. Reviews (2)

[email protected] Dec (days ago)to me Hello ***I am responding to case ID ***.Sadly, we will admit that this was a botched sale We had just made a switch to a new server with our websites which included the emails that come from the contact pages
and order notifications On October 18th, Mr*** made his purchase We discovered his order, that was not processed, on November 27th That is completely unacceptable, we certainly agree We have prided ourselves with the utmost in customer service for over years and this is our first issue of this sort Upon finding his order, without being aware of this claim, I called Mr*** to inquire about the order, as I saw that there was an outstanding refund request He stated he had already bought a set from another vendor and did not want the kit ordered from us, just the refund I apologized and said there would be no problem, hung up the phone and immediately issued the refund, in full, that day In addition, as a token of our appreciation for his purchase of our product from another vendor, and with our apologies, I sent him tool box stickers, valued at $4.00, free of charge...that day.Mr *** claims to have made several phone calls and left several messages with our company as well as sending emails regarding the order I was unavailable when YOU called in reference to this claim, and I called YOU back the same day I also have an email with a .wav file recording of YOUR voice mail that I can reference anywhere in the world I received NO voice mails from Mr*** Not one.....not none We have not changed our answering services, or procedures for them, in the previous years I am challenging the validity of his claim of repeated voice mails...I would have got them Because this matters to us, I have taken the time to go through the phone records for the phone number listed on his order I found it once, and another different number from the same area code days earlier, for and minutes respectively My guess is that he was not satisfied with the fact that I was not available and the attendant was unable to refund his money instantly and just never left a message, sadly, because this could have been resolved quickly and easily Again, I returned YOUR call same day Multiple emails...well the order got botched and missed so emails may have gotten buried or mis-sorted, I can't comment or make excuses, and either way am deeply sorry for his inconvenience.We in no way attempted to defraud Mr***, or mis-service his order We hope he enjoys his kit, and his free stickers.*** Please reply to this email so that I know that you got it.Adam M***PresidentDetail Mfg., Inc.P.OBox 85Avon Lake, OH
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 

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Address: 36323 Wendell St, Avon, Ohio, United States, 44011-4407


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