In regards to the complaint made by [redacted] . Customer dropped the vehicle off prior to the store opening at 9 am. Customer when stopping in prior to his appointment was informed of how the process would work and was very specific on the install of the vinyl wrap to make sure razors...
were not being used on his roof to install. Customer stopped in the day prior to make sure we were on track for his apt and was reassured we would be good to go and the material came in as well as the special tape needed to cut the product. for the next day and it would be finished by closing. Customer called mid afternoon to find out a time to come in . Customer was informed if he wanted to come anytime after 5:30 he would be able to get checked out since we closed a 6 pm. Customer showed up around 5:40 and was checked out and was informed that it wouldn't be to much longer.Customer was on the phone with a customer upon walking in and did state to [redacted] that this gentleman has been a pain and does nothing but grind grind grind about things. The person up front [redacted] went to the back to check on the progress of the vehicle which at this point had five people total helping finish the vinyl wrap on his car. I would liek to mention this because at no point was anyone not working on his vehicle upon his arrival besides when he came to the back and we had to stop. When [redacted] came back to the front the customer was standing directly at the door linking to the garage and said that he has to get back to work and that he will be pissed if there in in there fking his car up and walked outside on the phone. [redacted] went to the back to let [redacted] the manager know that the gentleman needed to get back to work and what he had said. [redacted] went outside to get the customer to bring him in the garage to reassure him that no one was "fking up " his car and that it has maybe a foot left on the driver side that needs to be finished before it leaves. The customer proceeded to tell [redacted] that we are in her goofing around and he has to get back to work. At this point we have five people total helping hold this wrap so the job would look perfect. [redacted] offered to call Holman Motors where the customer works because we have a very good relationship with them so we can explain whats going on. The customer told us that he already called and he needs to leave now, and [redacted] informed him that it is not finished and cant leave with a foot of vinyl not put on the car not being completed . [redacted] told him we will pull his car out ,but he needs to go wait up front as we have a policy that customers can not be in the back for safety reasons. The customer said he is not going to fking move and [redacted] asked him again to go to the front , the customer said again he was not going to move and to call the cops if we want. [redacted] informed the guys holding the vinyl wrap to take it off the vehicle because the job was not finished and the customer needed to leave. [redacted] then stated to the customer that he doesn't know if he had a bad day at work or whats the issue ,but you cant come into this business acting the way you are and treating people this way, and was then informed that he was receiving a very good deal as we were making nothing off of this transaction as the $190 he paid for didn't even cover the material or tools that was ordered to do this job, and that we were doing this solely because we have a good relationship with where he works, and is paying nothing for it to be installed which thsi job would typically be priced at $350 alone for the wrap . He was informed he will not receive a refund as we wasted the materials on the vehicle because he had to leave and was then informed that the matte vinyl that was specially ordered for his vehicle alone totaled over $190 which is what he paid for the vinyl wrap and the install.The customer was also informed he was under camera because of how he was acting and treating everyone in the shop upon arrival . The customer proceeded until the car was getting pulled out to keep trying to badger [redacted] , at this point another employee spoke up and told him he needed to leave or go wait outside . The customer then proceeds to say the same statement that he did to [redacted] maybe 5 mins prior "are you going to assault me " and said it probably 3 times to both gentleman and was answered no from both [redacted] and the other employee. the car was pulled out and the upon leaving while standing outside the customer tried shaking [redacted] hand. I would like to state that we at this point have all phone conversations recorded, everything under camera and had a total of 7 people in the shop 5 of which were physically helping working on this vehicle not even able to move because they were holding the material in place and that if the customer would have allowed us to finish what we were doing instead of arguing and causing a scene the car could've been finished by the time the car was pulled out. As I stated the vinyl material was specifically ordered for his vehicle to be completed and the tape which allows us to cut the material totaled to $200,but we were not charging the customer for the tape that cuts the vinyl as we can use that on other jobs.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Customer came in and wanted vinyl done on his roof of his vehicle.Customer picked matte black vinyl which was specifically ordered for his vehicle per the color customer picked and square footage needed to cover the roof of his vehicle. Customer came in 25 mins prior to closing on 11/15/2016 and was check out .The customer was informed that they were finishing up on a couple areas as we need to make sure any air pockets or creases in the vinyl that may have popped up upon install and from the adhesive starting to stick to the car and needed to make sure everything was pushed out and was flat on the vehicle.When installing vinyl it comes as a solid piece so if something in the middle would need to be pushed out or flattened out it most of the vinyl would need to be lifted up and applied again in order to get to the center of the car.The customer paid $190 for the vinyl install.Materials ordered for the vehicle total to $218.44, but we were not charging customer for the tape to cut the vinyl as it can be reused on other vehicles bringing the total to $192.19 Customer did not want to wait for the install to be completed on the roof of the vehicle .The vehicle would have been completed upon closing as there was less than a foot left of vinyl to be put on driver side of the car.[redacted] informed customer and showed the customer what was left on the vehicle and explained the process of vinyl installing and it would be completed at closing. Customer did not want to wait for the job to be finished and was told to take the vinyl off. The material was removed and once vinyl is removed it is no longer able to be reused. Invoice is attached for the materials that were ordered for his vehicle to have vinyl put on it and I also have attached the copy of the invoice the customer signed upon arrival.
This customer actually owes us money. We completed all the work requested and the services not completed were subtracted as you can see on the invoice. This vehicle was wrecked and the customer has gone back and fourth to multiple shops for different work to be completed. Customer stated Ford had...
his vehicle for multiple repairs. Upon notification from customer, we told him to bring the vehicle up. A week went by and no vehicle showed. Customer texted that he was ready to bring the vehicle truck up on a Saturday at which time I stated that he owed us money. The customers attitude changed and threatened us with lawsuits. Since We have forwarded all of our info to our attorneys. We have bent over backwards for this customer to satisfy him for over 6 months. There will be no refunds given and we do not wish to work on the vehicle any longer. He does however have a balance we are in the process of collecting thru the courts.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I will not accept anything less than my money back. SIMPLE AS THAT. I didnt tell them to remove the vinyl, I didnt remove the vinyl, and I didn't deserve to be called a piece of st or any of the other names and references used. Money back. Simple as that. I cannot and will not accept words. I want money.
Regards,
[redacted]
In regards to the complaint made by [redacted] . Customer dropped the vehicle off prior to the store opening at 9 am. Customer when stopping in prior to his appointment was informed of how the process would work and was very specific on the install of the vinyl wrap to make sure razors...
king his car up and walked outside on the phone. [redacted] went to the back to let [redacted] the manager know that the gentleman needed to get back to work and what he had said. [redacted] went outside to get the customer to bring him in the garage to reassure him that no one was "f
king up " his car and that it has maybe a foot left on the driver side that needs to be finished before it leaves. The customer proceeded to tell [redacted] that we are in her goofing around and he has to get back to work. At this point we have five people total helping hold this wrap so the job would look perfect. [redacted] offered to call Holman Motors where the customer works because we have a very good relationship with them so we can explain whats going on. The customer told us that he already called and he needs to leave now, and [redacted] informed him that it is not finished and cant leave with a foot of vinyl not put on the car not being completed . [redacted] told him we will pull his car out ,but he needs to go wait up front as we have a policy that customers can not be in the back for safety reasons. The customer said he is not going to f
king move and [redacted] asked him again to go to the front , the customer said again he was not going to move and to call the cops if we want. [redacted] informed the guys holding the vinyl wrap to take it off the vehicle because the job was not finished and the customer needed to leave. [redacted] then stated to the customer that he doesn't know if he had a bad day at work or whats the issue ,but you cant come into this business acting the way you are and treating people this way, and was then informed that he was receiving a very good deal as we were making nothing off of this transaction as the $190 he paid for didn't even cover the material or tools that was ordered to do this job, and that we were doing this solely because we have a good relationship with where he works, and is paying nothing for it to be installed which thsi job would typically be priced at $350 alone for the wrap . He was informed he will not receive a refund as we wasted the materials on the vehicle because he had to leave and was then informed that the matte vinyl that was specially ordered for his vehicle alone totaled over $190 which is what he paid for the vinyl wrap and the install.The customer was also informed he was under camera because of how he was acting and treating everyone in the shop upon arrival . The customer proceeded until the car was getting pulled out to keep trying to badger [redacted] , at this point another employee spoke up and told him he needed to leave or go wait outside . The customer then proceeds to say the same statement that he did to [redacted] maybe 5 mins prior "are you going to assault me " and said it probably 3 times to both gentleman and was answered no from both [redacted] and the other employee. the car was pulled out and the upon leaving while standing outside the customer tried shaking [redacted] hand. I would like to state that we at this point have all phone conversations recorded, everything under camera and had a total of 7 people in the shop 5 of which were physically helping working on this vehicle not even able to move because they were holding the material in place and that if the customer would have allowed us to finish what we were doing instead of arguing and causing a scene the car could've been finished by the time the car was pulled out. As I stated the vinyl material was specifically ordered for his vehicle to be completed and the tape which allows us to cut the material totaled to $200,but we were not charging the customer for the tape that cuts the vinyl as we can use that on other jobs.
were not being used on his roof to install. Customer stopped in the day prior to make sure we were on track for his apt and was reassured we would be good to go and the material came in as well as the special tape needed to cut the product. for the next day and it would be finished by closing. Customer called mid afternoon to find out a time to come in . Customer was informed if he wanted to come anytime after 5:30 he would be able to get checked out since we closed a 6 pm. Customer showed up around 5:40 and was checked out and was informed that it wouldn't be to much longer.Customer was on the phone with a customer upon walking in and did state to [redacted] that this gentleman has been a pain and does nothing but grind grind grind about things. The person up front [redacted] went to the back to check on the progress of the vehicle which at this point had five people total helping finish the vinyl wrap on his car. I would liek to mention this because at no point was anyone not working on his vehicle upon his arrival besides when he came to the back and we had to stop. When [redacted] came back to the front the customer was standing directly at the door linking to the garage and said that he has to get back to work and that he will be pissed if there in in there f
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Customer came in and wanted vinyl done on his roof of his vehicle.Customer picked matte black vinyl which was specifically ordered for his vehicle per the color customer picked and square footage needed to cover the roof of his vehicle. Customer came in 25 mins prior to closing on 11/15/2016 and was check out .The customer was informed that they were finishing up on a couple areas as we need to make sure any air pockets or creases in the vinyl that may have popped up upon install and from the adhesive starting to stick to the car and needed to make sure everything was pushed out and was flat on the vehicle.When installing vinyl it comes as a solid piece so if something in the middle would need to be pushed out or flattened out it most of the vinyl would need to be lifted up and applied again in order to get to the center of the car.The customer paid $190 for the vinyl install.Materials ordered for the vehicle total to $218.44, but we were not charging customer for the tape to cut the vinyl as it can be reused on other vehicles bringing the total to $192.19 Customer did not want to wait for the install to be completed on the roof of the vehicle .The vehicle would have been completed upon closing as there was less than a foot left of vinyl to be put on driver side of the car.[redacted] informed customer and showed the customer what was left on the vehicle and explained the process of vinyl installing and it would be completed at closing. Customer did not want to wait for the job to be finished and was told to take the vinyl off. The material was removed and once vinyl is removed it is no longer able to be reused. Invoice is attached for the materials that were ordered for his vehicle to have vinyl put on it and I also have attached the copy of the invoice the customer signed upon arrival.
This customer actually owes us money. We completed all the work requested and the services not completed were subtracted as you can see on the invoice. This vehicle was wrecked and the customer has gone back and fourth to multiple shops for different work to be completed. Customer stated Ford had...
his vehicle for multiple repairs. Upon notification from customer, we told him to bring the vehicle up. A week went by and no vehicle showed. Customer texted that he was ready to bring the vehicle truck up on a Saturday at which time I stated that he owed us money. The customers attitude changed and threatened us with lawsuits. Since We have forwarded all of our info to our attorneys. We have bent over backwards for this customer to satisfy him for over 6 months. There will be no refunds given and we do not wish to work on the vehicle any longer. He does however have a balance we are in the process of collecting thru the courts.
Revdex.com:
t or any of the other names and references used. Money back. Simple as that. I cannot and will not accept words. I want money.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I will not accept anything less than my money back. SIMPLE AS THAT. I didnt tell them to remove the vinyl, I didnt remove the vinyl, and I didn't deserve to be called a piece of s
Regards,
[redacted]