Detailing.com

Hello ***,
We have not received any emails describing the issue with photographs of the damaged parts as requiredPlease email to *** at your earliest convenienceWe recommend you also call us at *** so we can assist you with resolving your issue
Thank you,
*** *** ***
***

Revdex.com:I have reviewed the business response The business states that the information was not received from me I mentioned in the initial complaint, " *** of Detailing.com was notified and advised to sent photographs of the itemPhotographs were sent." I don't know why the email was not received but I will follow the business's instructions again and see what happens
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Hello,
We do have a record and open ticket for this customer's reported issue, however it is currently pending his email statement of the damages and receipt of photos of the damaged items (we have yet to receive from him)The item he ordered was drop shipped directly from *** to
his address, and they require a written statement (email) of damages from the consignee to proceed with a claimTo date, we have not received any additional correspondence from the customerHe was advise by phone to email this information to ***
If the customer would like to send a statement of the damages along with photographs of the condition when received, we would be glad to assist in a timely resolution
Please don't hesitate to call if we can assist further
Thank you,
*** Customer Service, ***, ***

Review: On December 2, 2013, I purchased a Shop-Vac Professional 16 Gallon 3.0 HP Wet/Dry Vacuum item # [redacted] from Detailing.com. The order arrived on December 9, 2013. The vacuum contained scratches and dusty. Also, items were scattered throughout the box as if the vacuum was used. [redacted] of Detailing.com was notified and advised to sent photographs of the item. Photographs were sent. I never heard anything regarding the return or any type of compensation. He advised that the account would be notated. I don't know if the person that I spoke with was really [redacted], because according to the reference link below on rippoffreport.com, "[redacted] seems to be the common name provided when you ask whom you are speaking with." The company is also referenced in another online complaint. [redacted], owner, should be made aware of these complaints.Referencehttp://www.ripoffreport.com/r/detailingcom/irvine-california...⇄ Settlement: Refund.

Business

Response:

Hello,

We do have a record and open ticket for this customer's reported issue, however it is currently pending his email statement of the damages and receipt of photos of the damaged items (we have yet to receive from him). The item he ordered was drop shipped directly from [redacted] to his address, and they require a written statement (email) of damages from the consignee to proceed with a claim. To date, we have not received any additional correspondence from the customer. He was advise by phone to email this information to [redacted]

If the customer would like to send a statement of the damages along with photographs of the condition when received, we would be glad to assist in a timely resolution.

Please don't hesitate to call if we can assist further.

Thank you,

[redacted] Customer Service, [redacted]

Consumer

Response:

I have reviewed the business response. The business states that the information was not received from me. I mentioned in the initial complaint, " [redacted] of Detailing.com was notified and advised to sent photographs of the item. Photographs were sent." I don't know why the email was not received but I will follow the business's instructions again and see what happens.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Business

Response:

Hello [redacted],

We have not received any emails describing the issue with photographs of the damaged parts as required. Please email to [redacted] at your earliest convenience. We recommend you also call us at [redacted] so we can assist you with resolving your issue.

Thank you,