Details Residential Services, LLC

We will not respond to this report nor look for a resolutionThis person has lied and tried to scam us out of $300, than $and than again for $dollars (we have all the e-mails & voice message) This is all because we responded to a very negative report he posted on Angie's List We do not wish to mediate this complaint, this person trashed our company for making a simple mistake on an invoice that we rectified within one hour before ever charging him Than he got "made" when we called him out on the report he posted on Angie's List, and now he is doing this We will not engage with this person anymore! We are a very honest company that made a mistake, acknowledged the mistake, but this person trashed us We will not take part in this nonsense anymore First he trashed us on Angie's Lis, and they told him to pound sand (they already called us), and now he is going to the Revdex.comwe have been an A+ company with the Revdex.com and have won the Angie's List Super Service Award 9-years running!! I'm sure he is running to every social media site so he can get his anger out and let the world know he was wronged

While I did not want to put any more time into this matter, I have listed below exactly what happened in the customers home and the following results4/6/2016: We did a onetime cleaning in the customers home 4/6/2016: Our team left a note letting the customer know a glass tray was damaged during the cleaning 4/7/2016: We sent the customer a note letting them know about the damage 4/7/16: they sent us a note back saying it was not a big deal and not to worry4/7/16: I sent the customer the final invoice for the one time cleaning: 8:am 4/7/16: I received the following response at 12:PM: “can you explain to me why the man-hours jump drastically from the initial estimate?” 4/7/16: I responded at 1:pm with the following: “We do our best to get you an estimate, however sometimes it just takes longer than was anticipated based on the house.” 4/7/216: I received the following response at 2:PM: “so how many people were in the cleaning crew? Keep in mind, not one message about the damaged glass tray 4/7/16: At 3:PM I responded with the following message: “If you look down below the invoice it was a three person crew.” We breakout all the hours by person so the customer can see how the total man-hours added up, it is completely transparent4/7/16: At 4:PM I received the following response: “can you please tell me how many people cleaned my house yesterday? and did they all come on the same vehicle what did they come separately? thank you very much” 4/7/16: At 4:PM I sent the following response: “In order to clear up any confusion, we will have our Operations team give you a call tomorrow afternoonLet us know if this will work, as it is sometimes easier to answer questions over the phone.” 4/7/16: at 5:PM I received the following response: “please have the leader email me how many people cleaned my house yesterday” Clearly there was an issue that we did not understand and that is why we just wanted to talk it over on the phoneHowever they kept sending us e-mail messages4/8/16: We called the customer and finally figured out what the issue was with the total man-hours that were used to compute their invoiceAt this point in time we never charged their credit card since there seemed to be an issue4/8/2016: We talked to the team that cleaned this home and they notified us that one of the people that worked on that team did not in fact do the deep cleaning in this customers home. I have scanned and attached the time card so you can see how this mistake was made and once we figured it out we made the adjustment4/8/16: After talking to the team, and talking to the customer we adjusted the invoice and sent the following message at 9:AM on 4/8/2016: “Dear Customer : We are very sorry for all the confusion on the amount of time This was an internal issue with our time cards, and for that we are very sorry!! This is the correct invoice for you cleaning on 4/6/2016.” Keep in mind, we had no idea what the issue was and or why they kept wanting to know how many people worked on the team. If they just said they only saw two people working so there might be an issue we could have gotten to the facts much faster. At no point in time did we every try to be dishonest, it was a simple mistake that was made by the team not noting on their time card that one of the people on their team did not work in this customers home Once we saw the mistake we made the change ASAP!!! At no point in time was the damage an issue since they said it was no big deal from the get go We thought everything was fine but within one day they went on Angie’s List and posted a very negative report saying we were dishonest and no one should work with this company!! In fact, in their original report that they have since taken down, they said they did not care about the damage and the only reason they are bringing it up now was because of my response. I responded to their report saying yes, we made a mistake however once we figured out what the mistake was we fixed it. I thought the report was very unfair to trash our company for making a mistake. If we did not acknowledge a mistake was made they would have been in the right, however that was not the case. Once I posted my response, I received a message from them saying since I responded to their report and they did not like my response that we now owed them $for the damaged glass They then went back onto Angie’s list and posted an update saying because of my response and how dishonest a company we are they brought up the damage and said we owed them $300.00. I told them to send me an invoice and we would take care of it, so they said we owned them $300.00. I told them they would need to send me more information because that did not seem right. In the meantime they called Angie’s list and tried telling them we not only ripped them off but that we were not going to pay them $for the damage. Once we heard that they did this we were done with them. It was clear they were not only lying they were trying to damage our great name! a few days went by and I received another e-mail saying because of our response to their report we owed them $When we did not respond to that they sent another message saying we owned them $ I told them I was very confused? First it was not big deal, then we owe you $300, than $and then $158. They called my office when I was out and left me a long message saying this was all because I responded to their Angie’s List report and I was a very dishonest person and my company was dishonest He also said he has changed his mind again I we owe him $267. At this point I was done dealing with this person. This was all because they went on Angie’s list and blasted our company for no good reason and when I defend our company all of a sudden they want money for something they said was no big deal

I am rejecting this response because: they damaged my property By law they must replace the damaged item or compensate This company is continuing to use deception, creating all kinds of unbelievable stories, to avoid paying for the damage they inflicted on their customer They make this incredible claim that I had waived the damage compensation provide the proof

We will not respond to this report nor look for a resolution. This person has lied and tried to scam us out of $300, than $285 and than again for $158 dollars (we have all the e-mails & voice message).  This is all because we responded to a very negative report he posted on...

Angie's List.  We do not wish to mediate this complaint, this person trashed our company for making a simple mistake on an invoice that we rectified within one hour before ever charging him.  Than he got "made" when we called him out on the report he posted on Angie's List, and now he is doing this.  We will not engage with this person anymore!  We are a very honest company that made a mistake, acknowledged the mistake, but this person  trashed us.  We will not take part in this nonsense anymore.  First he trashed us on Angie's Lis, and they told him to pound sand (they already called us), and now he is going to the Revdex.com. we have been an A+ company with the Revdex.com and have won the Angie's List Super Service Award 9-years running!!  I'm sure he is running to every social media site so he can get his anger out and let the world know he was wronged.