[redacted] Please See Attached Documents [redacted] September 29, Certified Mail Receipt [redacted] Revdex.com POBox DuPont WA Attn: [redacted] Revdex.com Resolutions Consultant Re: Complaint [redacted] Ms [redacted] With regard to the additional information you received and per your letter dated September 22, to DeTemple Company, Inc.: / am rejecting the response It is clear the customer does not understand - the damage was done before we arrived and it was from some other source than the valve (letter sent to Mr [redacted] dated May 28, 2015) Our first call to Mr [redacted] home determined that there was no visible leak from the valve and it was obvious that there had not been a leak internally in the wall but rather down the wall into the tub On our second call, Mr [redacted] himself, tested the valve and found no leaks On our third call, we sent three (3) people to observe that there were no leaks in Mr [redacted] presenceWater valve, o-rings do not stop/start etcat will We are not at faultPeriod Everything has been completed by our professional and visual inspection If you have any questions, or need additional information, please contact me at [redacted] or email at [redacted] @detemple.com Sincerely, DETEMPLE COMPANY, INC Carl R [redacted] President/CEO Enclosure
[redacted] Please See Attached Documents [redacted] September 29, Certified Mail Receipt [redacted] Revdex.com POBox DuPont WA Attn: [redacted] Revdex.com Resolutions Consultant Re: Complaint [redacted] Ms [redacted] With regard to the additional information you received and per your letter dated September 22, to DeTemple Company, Inc.: / am rejecting the response It is clear the customer does not understand - the damage was done before we arrived and it was from some other source than the valve (letter sent to Mr [redacted] dated May 28, 2015) Our first call to Mr [redacted] home determined that there was no visible leak from the valve and it was obvious that there had not been a leak internally in the wall but rather down the wall into the tub On our second call, Mr [redacted] himself, tested the valve and found no leaks On our third call, we sent three (3) people to observe that there were no leaks in Mr [redacted] presenceWater valve, o-rings do not stop/start etcat will We are not at faultPeriod Everything has been completed by our professional and visual inspection If you have any questions, or need additional information, please contact me at [redacted] or email at [redacted] @detemple.com Sincerely, DETEMPLE COMPANY, INC Carl R [redacted] President/CEO Enclosure