Detox Transforms

Non delivery of products.On June 8, 2015 I placed an order for 2 [redacted] products. I received a message on June 9th from the company stating that the shipment has been mailed. Since I am no further than 30 minutes from this company, it should have taken no longer than two days to reach me. I have had problems with this company in the past where I waited a month before I received my products and this was after I reported them to [redacted]. I wanted to give them the benefited of-a- doubt and try them again. Needless to say, I am very sorry that I did but, I will not be making that mistake again.I have tried calling and emailing but like always there is never anyone there to answer or return your calls. Desired Settlementplease ship products order by the 19th or issue refund. Business Response Good afternoon, Ms. [redacted], I want to apologize that you are unhappy with our company. On 06/08/2015 Ms. [redacted] ordered a product that was on back-order. Per the notes on the invoice the client was aware that the item was out of stock and asked to be notified when we replenish our stock. We shipped the clients order on 06/17/2015 when we received the product from the manufacturer. The package was delivered on 06/19/2015. I apologize for the inconvenience this may have caused. Warm Regards, [redacted]

Ordered products in January. Never received them and want refund.I placed an order for 2 insane amps bee pollen & 2 extreme weight loss on January 15, 2016 for $136.84. It is now April 9, 2016 and yet to received my product. I received an email on Feb 10, 2016 saying it will be reshipped. Have not received anything. I emailed this company several times with no other response. Sent a message on [redacted]. Received response that it will be reshipped and still nothing. Order [redacted]Tracking #[redacted]I am requesting a refund $136.84 as I no longer want the products. Desired SettlementI want a refund of 136.84 back on my credit card.

I tried to place an order on Nov. 12, 2013 and was unable to complete online. I was promised assistance that never arrived.I tried calling but the same thing always happens, they take name and number but no one returns your call. I tried emailing and actually received a response from the owner stating that she apologized for the inconvenience and would manually enter the order in the system and would send me a secure link where I can enter payment information. I responded within the hour and never received anything. I tried calling and nothing. I emailed more than 5 times and nothing. I have recommended over 4 clients to this company and have heard complaints from all of them regarding shipping and customer service. I assured them I never had a problem... until now of course. It is quite a shame since its actually a great product. The order I was placing was actually for a potential 6th customer. A product with these results should really have better customer service. It seems as if they dislike giving discounts. If that's the case, stop advertising discounts and codes and then set it up so that it is practically impossible to use the code. Its a good product for the price, but if you're going to advertise a sale, then you should honor it and stand behind your name. I'm very disappointed to say the least. My last email was 5 days ago and my last call was 3 days ago. Still Nothing!! :( Desired SettlementI would like to complete my original order as discussed and agreed. I want you to honor your word. Business Response This matter will be handled internally. We have shipped a new order at no cost to the client for the inconvenience via the United States Postal Service Tracking Number: XXXXXXXXXXXXXXXXXXXXXX. Per www.USPS.com the package has been delivered on 12/05/2013.Final Consumer Response Detox Transforms has restored my confidence in them. I'm glad I can continue to be a loyal client. Like I stated, its a great product. This company has surpassed my expectation for resolve. I wanted them to honor my discount and complete my order. What I received was fast delivery of my order free of charge. I hate that I had to resort to this type of complaint in order to get a response. And I never wanted anything gratis. I just wanted to respond to my emails and return my calls. PLEASE, PLEASE work on your customer service. My sister and I THANK YOU for this great gift. I look forward to placing my order for New Year :) :) . Result = Satisfied Customer. Thank you Revdex.com for the resolution service you provide.

I placed an order on 10/28/13. I received an email saying my order had shipped on 10/31/13 with a tracking number. I have not received the products.I placed my order on October 28, 2013. I received an email from Detox Transforms on October 31, 2013 saying that my order had shipped with a tracking number for USPS. I have not received my order so I called the post office and they said they have not received the package only a tracking number. I paid for 3 day shipping on this product. I have called numerous times and only get an off sit receptionists that says they will take my name and number and have someone call me back. I have left several messages and no one has returned my call.Desired SettlementDetox transforms either needs to ship my product or refund my money. They should not be taking peoples money if they are not going to ship their products. They are scamming people and I hope that they are caught for this.Business Response On 11/07/2013 we received an email from the client stating that she had not received her package. We immediately credited the customers account and advised them that we will send their product free of charge. Please see the credit to the clients account below: Payment Date Payment Type Payment Amount Paid Visa 11/07/2013 05:20PM CREDIT $46.64 Visa [redacted]AuthCodeTransID XXXXXXXXXXWe also replied to the customers email request advising that their account has been credited and we will send them the bottle free of charge. On average we ship between 50 and 100 packages per day with no error however on occasion human errors occur. We want to make this right for Ms. [redacted] and we hope you accept our response.

I ordered step #2 of the detox pills on February 20, 2014. My debit card was charged at that time. I continue to check website to see when my order would be shipped. it continue to say I never placed an order, but my debit card was charged in the amount of $37.36 for the pills. I contacted the number provided XXXXXXXXXXX two times and was told someone would contact me.No one never ocntacted me on the third day I was provided a different number XXXXXXXXXXX and was told the same thig. I asked for a corporate number and was told they only have two number to provide me with. At this point I am about to contact five on your side news to report this as well as contacting you all. It is not fair to sell a product then take people money and they never receive product. I have notice the address that was provided that this item would be shipped from has the same address but two different suite numbers. As of today 2/27/14 five days from today if I do not receive a refund or my product I will have the news team five on your side to handle this and make others aware of this scam. Then I read how the person wasnt s to help others be healthy, will this is depressing and not good business practices. Desired SettlementI would like a refund or my product mail to me. And this needs to be reported because this is not good business practices. And if my issue is not resolve in an orderly manner I will continue to go with a class action lawsuit against detoxtransform as a company all together.Business Response Contact Name and Title: [redacted]Contact Email: [redacted]@detoxtransforms.comGood Afternoon, I have researched this account and the matter has been handled internally. (Client has received product from one our Distributors [redacted] at [redacted] Transformations). Our systems show that the client placed an order with us and I am able to see it our systems. I am showing that the tracking information was uploaded into the system on 02/21/2013. The client requested 7 Day Free shipping and Monday March 3rd will the the 7th business day. (Friday orders are processed on Monday). As act of good faith we will issue a refund to the client and we look forward to her success story.I will attach the proof that the order was entered into our system, and information regarding the shipment. Final Consumer Response She is correct I received my order from [redacted] For future reference please inform ppl of order received. According to the website it stated my order was never placed. I made several attempts to reach someone about the problem, no one was returning my call therefore I felt it was a scam. I do apologize to you and look forward to sharing my success stories as well.

I have not recvd the product that I ordered 2/17. I cannot get ahold of the company by email, calling or texting.I ordered the product and paid for it in full 57.59 on 2/17. On 2/18 I recvd an email stating 24-48 hours to for processing and 1-5 day for delivery. On 2/24 it says a preshipment label has been made. . I have tried to call several times and you NEVER get anyone. I have tried texting like it says on the recording while your on hold. I have yet to receive a response from that. Also I send emails and it says " If you have emailed our company and have not received a response our Detox Transforms email servers have crashed. We attempted to recover all emails but we were unsuccessful. Please contact us at [redacted] for immediate assistance. " When I emailed that address I got the same response from it. All I want to know is when they are sending me the product or when they are refunding my 57.59 I paid. Thank you for your help. Desired SettlementI need help gettin gmy delivery or refund. No one responds or answers phone calls or texts. Please help me get the product or my refund.

I ordered $135 worth of product of this distributor and have yet to receive a call or the product. I placed order [redacted] on 2/26 and the $135 was immediately taken out of my account. Later I e-mailed [redacted]@detoxtransforms.com asking to cancel it due to the fact the product wouldn't be in stock until 2/28. I called their main line XXX-XXX-XXXX on 2/27 to speak with someone regarding my order and was told someone would call me back. I have yet to receive that call. Later that day I received an e-mail saying my product had been shipped (tracking ## XXXXXXXXXXXXXXXXXXXXXX), which I don't understand how if the product I ordered wouldn't be in stock until 2/28. So I reached out again by e-mail and phone on 2/28 to only never receive an e-mail back and to be told someone would call me back, they had no other person to direct me to and they were basically just an answering service when [redacted] (the owner) didn't answer her phone. I wrote another e-mail pleading for someone to answer me back regarding my order just to let me know what is going on. I even told them I didn't mind keeping the order just let me know the status of the order. I still didn't get an answer. I decided to visit her location in hopes of talking to someone only to find out the store front doesn't exist. It's a [redacted] bank. Frustrated I reached out to [redacted] on facebook and STILL haven't received an answer. It is now 3/12 I still have yet to talk to anyone regarding my order nor have I received the product. If you check the tracking ## on the [redacted] website it doesn't even say the item has been shipped out. So now here I am out of $135, no answer and no product. I have reached out to this company in various ways and I am being treated like a bill collector. I am outraged, frustrated and upset. This is NO way to conduct business especially when you have credited someone's account for a product they have yet to receive. If simple customer service can not be provided then I don't understand why Detox Transforms is even in business. Not to mention this isn't the first time I've had an issue with [redacted] and her business. This is the first time I've gone this long without ANY response, no product and my account credited. I hope someone can help me. Please! I'll never do business with this company again. EVER! This has been a true nightmare. Desired SettlementI would like my $135 worth of product ASAP. I don't trust this company as far as a refund and I feel as though I'll never get my money back in a timely manner. More info received from the consumer 2014-04-04Product was finally sent out April 2nd and received April 3rd. I still have no clue why no one would contact me back or why the order took so long. Unfortunately for future reference I'll be taking my business elsewhere. Hopefully customer service/communication becomes the number 1 priority for this company.

Order was updated with shipping information that has not been delivered. There has been no indication of there is even a product to be shipped or not.When ordering the product, there was no notice that the supply was not available, so I placed my order. There was a notice immediately given that their supply was back ordered. Okay. The next day I get a shipping confirmation. So the item must have been shipped. I then wait for the order. 3 weeks pass and I send a correspondence to check how it's going. Was it shipped? I get the same email saying they are out of stock until 02/28/2014. It was already 03/17/2014. The payment has been accepted, but no goods were ever distributed. Desired SettlementI am seeking the cost of the order be paid back, for not being able to provide the goods that were ordered. It is their error of not informing customers that their product is not available, and still accepting payment. They should not have accepted the payment because they could not provide a product.Business Response This matter was handled internally. Business Response When the backordered item was back in stock we immediately shipped it out to the customer's address on file via tracking number: XXXXXXXXXXXXXXXXXXXXXX.

I called about and a product and received no information or call back. I placed an order and no product delivered. I called this company to inquire about a specific product the ANSWERING SERVICE took a message. Noone returned my call. I placed an order on February 14,2014 and as of 3/4/14 I have not received no product. I have called several time and each time I leave a message with the ANSWERING SERVICE. After one of the messages the receptionist said that I would receive a return call before 6:00 that day and as of yet. 2 weeks late and plaenty of before sixes. I have note received a call yet. I am totally disgusted with this companies customer and will tell as many people that I know who use to product to stop and also website where I know people read the reviews. I advise them to order somewhere else. Desired SettlementI would like my shipping refunded and also one of the bottles if not both of the bottles. This is ridiculous when you can just return the call. Business Response Contact Name and Title: [redacted]Contact Phone: XXXXXXXXXXContact Email: **@detoxtransforms.co,On February 20th 2014 our company sent out a blast email regarding the backorder. As of 03/102014 we had not received the product and issued the client a full refund. We apologize for our lack of customer service. We are a small company and we are working to expand and add in-office employees so we can answer the calls directly.

Products that I order was never delivered.I placed an order on April 8, 2015 for the diet supplements; 1-[redacted], and 3-[redacted]. As of today, I have not received the 3 bottle of [redacted] despite my numerous phone calls and emails. I really like the product but the customer service is not great. Especially when you have customer waiting on a product that they have paid for. Detox Transforms, LLC[redacted]Desired SettlementI would like the products that I order or a refund if she does not have any in stock. I finally received my complete order after filing a complaint with the Revdex.com. The product is great but the customer service is terrible! All of my phone calls and emails were never answered. I will be looking for another product to sell. I cannot rely on a company that only replies when complaints are filed against them.

I placed an order on www.detoxtransforms.com for [redacted] (Step #5) 1 and this was on 4/3/14 never received order. I placed an order on www.detoxtransforms.com for [redacted] (Step #5) 1 and this was on 4/3/14 never received order. I contacted [redacted]@detoxtransforms.com because the tracking information wasn't showing any information. [redacted] responded stated that their shipping department didn't scan the product correctly, and was sorry for the mistake they made. They were going to fed ex it next day for a delivery on the weekend. Never received the product. I called 6 times and their phone number XXX-XXX-XXXX doesn't go to them its an answering service, and nobody would call me back. So I started to email the company again and was promised another next day delivery which never happened. I called again , and again, no response. So I emailed again asking for a refund and the response I received was vague, they said they sent the product and I will get it soon, and if they refund me it will be 4-5 business days. Still haven't received either. So I told them I will contact the Revdex.com and if I have to get legal consultation involved I will.Desired SettlementI believe the company should send the product, and also give a refund. However I would choose the refund over anything else. I think this place is a scam.Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: **@detoxtransforms.comI take full responsibility for the error that my company has made and I would like to apologize to the client for our error. On 04/11/2014 - I received the client email stating that she had not received the product. I responded assuring the client that we will ship the product out that day and it would be delivered the next day. (04/12/2013) When I made the statements I did not realize that the shipping department had printed all of the orders for that day and would not be able to send the clients items out until 04/14/2014. On 04/14/2014 - I received an email from the client stating that she had not received the product. I replied immediately letting her know that I will handle it for her personally. I then printed, packaged, and personally hand delivered the package to the United States Postal Service and they scanned it as Accepted. I then returned to my office to find another email from the client asking how I would handle it. I replied letting her know that the package was being sent and transmitted the tracking information to the client and re-uploaded the tracking information into the clients order and send an email from our systems. On 04/15/2014 we received another email from the client asking for the tracking information. I generated another email to the client showing the tracking information from our tracking system. On 04/16/2014 at 10:49am we received an email from the client stating that she will open a Revdex.com case and contact her attorney if we do not issue a refund by 9:00am on 04/17/2014. As a measure of good faith we issued the client a refund (at 1:52pm) and sent her two emails. One email contained the information showing that we issued a credit to the clients credit card on file. The second email advised the client that we issued the refund and to allow 2-3 business days depending on her financial institution for the credit appear in her account. After issuing the refund we checked the USPS database and their records show the package being delivered on 04/16/2014 at 10:39am.We wish the client much success on her weight loss journey and appreciate her feedback.Consumer Response Good morning,Thank you so much for following up with the Revdex.com. Its ashame that I felt it was necessary to find other means to get answers. Thank you for cooperating, and meeting the requests I had. That makes me feel a lot different about your company. In the future though you may want to give more details in your business emails so the cusotmer isn't left hanging by a thread. I didn't get any tracking information or help until I stated I was going to go to the Revdex.com and get an attorney. Hopefully the product will work and we can startover with a new business relationship.

I ordered my product back on march 26,2015 and have yet to receive my product. I placed an order on March 26,2015. Merchant: Detox Transforms Description: Order ID [redacted] Invoice Number: [redacted] Customer ID: [redacted] As of June 3,2015 I have yet to receive a call, email or any correspondence regarding my product or my numerous attempts to contact the distributor. Desired SettlementI would like a refund or my product in the next few days. I have given this company a second chance and they have failed me again.Business Response I want to apologize to you for our errors, I have issued a refund to your credit card ending in [redacted]. We are reshipping the items that you ordered and you will receive them in 2-3 business day. Thank you so much for giving us a second chance and I am sorry for letting you down. Warm Regards, [redacted]