Mr [redacted] we are saddened to hear that you were unsatisfied with the services providedIn response to your complaint estimates are free, inspections are notWe were informed by our technician [redacted] that an inspection was performed, which is why the $fee was collectedIf you as a customer are unsatisfied with the performance you are not obligated to pay [redacted] informed the company that there was not an issue during the appointment and that he was paid willinglyWe later received a call from the wife with a complaint of service who at the time of services was not in the homeSo again we do apologize that you were not pleased but we cannot work free
[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
Based on their email, they do not seem willing to send me the $refund I also find it troubling that the technician is not being truthful I would like to proceed with this complaint unless I get a refund for the "inspection" that never happened
Regards,
*** ***
Mr [redacted] we are saddened to hear that you were unsatisfied with the services provided. In response to your complaint estimates are free, inspections are not. We were informed by our technician [redacted] that an inspection was performed, which is why the $75 fee was collected. If you as a customer are...
unsatisfied with the performance you are not obligated to pay. [redacted] informed the company that there was not an issue during the appointment and that he was paid willingly. We later received a call from the wife with a complaint of service who at the time of services was not in the home. So again we do apologize that you were not pleased but we cannot work free.
Mr [redacted] we are saddened to hear that you were unsatisfied with the services providedIn response to your complaint estimates are free, inspections are notWe were informed by our technician [redacted] that an inspection was performed, which is why the $fee was collectedIf you as a customer are unsatisfied with the performance you are not obligated to pay [redacted] informed the company that there was not an issue during the appointment and that he was paid willinglyWe later received a call from the wife with a complaint of service who at the time of services was not in the homeSo again we do apologize that you were not pleased but we cannot work free
[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
Based on their email, they do not seem willing to send me the $refund I also find it troubling that the technician is not being truthful I would like to proceed with this complaint unless I get a refund for the "inspection" that never happened
Regards,
*** ***
We have been working with the customer in regards to a solution
Mr [redacted] we are saddened to hear that you were unsatisfied with the services provided. In response to your complaint estimates are free, inspections are not. We were informed by our technician [redacted] that an inspection was performed, which is why the $75 fee was collected. If you as a customer are...
unsatisfied with the performance you are not obligated to pay. [redacted] informed the company that there was not an issue during the appointment and that he was paid willingly. We later received a call from the wife with a complaint of service who at the time of services was not in the home. So again we do apologize that you were not pleased but we cannot work free.