Detroit Marriott Renaissance Center

[A default letter is provided here which indicates your rejection of the business's response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below:The response of the management team at the Marriott was unlike any I have ever experiencedI also have never experienced staying at a hotel and receiving dirty towels on two occasions The Hotel Manager did contact me and said he would call me back, but did not Ms [redacted] did make an offer for me to return to the hotel at a discounted rate I posed a question "why would a customer return back to a business and spend more money when that customer was inconvenienced?" I did not receive a response Upon my review of [redacted] reviews concerning the Detroit Marriott, it appears the management style of the hotel is to not respond to guests concerns Filthy towels and poor customer service in my opinion deserves more than a deduction Therefore, the response of the Detroit Marriott Hotel is not acceptable I am not sure what their laundry process is, but it should be re-evaluated Regards, [redacted] ***

this was during the time that the historic power outage hit the Detroit /Michigan area - this guest lives in Grosse pointe Farms miles from the hotel - the desk may have cancelled and ask guest if he just wanted to go home - no hotels available to relocate within a miles radius - all hotels in the same situation sold out and full including across the river in CanadaWe are inviting guest back - they did not pay for a roomExecutive Office Here is what was emailed to guest below [redacted] Good morning Mr [redacted] , Thank you for taking the time to share your concerns with the Revdex.com regarding your cheexperience on Friday, March 10, at the Detroit Marriott at the Renaissance Center Please accept our sincere apologies for what took place that evening The Detroit metro area experienced a historic high wind event on Wednesday that disabled over 800,area customers from electric power On Thursday, the hotel filled with families and individuals seeking accommodation from the power outage and the freezing temperatures Most of these reservations were scheduled to depart on Friday but many of the families did not check out due to the continuation of the power outage We searched for accommodations throughout the city and beyond and received distress calls from other hotels who lost their power Many of our guests were told that we would have a room later in the day, only to find those who were scheduled to check out in fact, stayed for an additional nightThis caused such confusion and miscommunication as the night progressed We are truly sorry for what transpired that evening and we hope to have the opportunity to earn your business at a future time under different circumstances We would like to invite you to the Detroit Marriott at the Renaissance Center for a one night complimentary stay, including room and taxes Please contact my assistant, [redacted] at ###-###-#### or by e-mail at ***.***@marriott.com and she will personally handle your reservation request This offer is valid for one year and based on availabilityWe do apologize that you were delayed in getting the Red Wing game that evening Thank you for your understanding during this unusual weather eventSincerely, [redacted] Hotel ManagerDetroit Marriott at the Renaissance CenterDetroit, Michigan

hotel already dealt with issue on 2/14/and central parking company that manages and operates valet parking for the complex gave a credit for their parking $credited- issues is closed [redacted] , Hotel manager

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of why I am rejecting this response appear below:The response of the management team at the Marriott was unlike any I have ever experienced. I also have never experienced staying at a hotel and receiving dirty towels on two occasions.  The Hotel Manager did contact me and said he would call me back, but did not.  Ms. [redacted] did make an offer for me to return to the hotel at a discounted rate.  I posed a question "why would a customer return back to a business and spend more money when that customer was inconvenienced?"  I did not receive a response.  Upon my review of [redacted] reviews concerning the Detroit Marriott, it appears the management style of the hotel is to not respond to guests concerns.  Filthy towels and poor customer service in my opinion deserves more than a 25.00 deduction.  Therefore, the response of the Detroit Marriott Hotel is not acceptable.  I am not sure what their laundry process is, but it should be re-evaluated. 
Regards,
[redacted]

[A default letter is provided here which indicates your rejection of...

the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:] This issue was never addressed or resolved by this company.  I contacted them several times in order to resolve these issues expressed in the complaint and have only been ignored. This is a false statement being sent in.
Regards,
[redacted]

this was during the time that the historic power outage hit the Detroit /Michigan area - this guest lives in Grosse pointe Farms 14 miles from the hotel - the desk may have cancelled and ask guest if he just wanted to go home - no hotels available to relocate within a 50 miles radius - all hotels in...

the same situation sold out and full including across the river in Canada. We are inviting guest back - they did not pay for a room. Executive Office Here is what was emailed to guest below. [redacted] Good morning Mr. [redacted],          Thank you for taking the time to share your concerns with the Revdex.com regarding your check-in experience on Friday, March 10, 2017 at the Detroit Marriott at the Renaissance Center.  Please accept our sincere apologies for what took place that evening.                          The Detroit metro area experienced a historic high wind event on Wednesday that disabled over 800,000 area customers from electric power.  On Thursday, the hotel filled with families and individuals seeking accommodation from the power outage and the freezing temperatures.  Most of these reservations were scheduled to depart on Friday but many of the families did not check out due to the continuation of the power outage.  We searched for accommodations throughout the city and beyond and received distress calls from other hotels who lost their power.  Many of our guests were told that we would have a room later in the day, only to find those who were scheduled to check out in fact, stayed for an additional night. This caused such confusion and miscommunication as the night progressed.   We are truly sorry for what transpired that evening and we hope to have the opportunity to earn your business at a future time under different circumstances.  We would like to invite you to the Detroit Marriott at the Renaissance Center for a one night complimentary stay, including room and taxes.  Please contact my assistant, [redacted] at ###-###-#### or by e-mail at [redacted].[redacted]@marriott.com and she will personally handle your reservation request.  This offer is valid for one year and based on availability. We do apologize that you were delayed in getting the Red Wing game that evening.  Thank you for your understanding during this unusual weather event. Sincerely, [redacted]Hotel ManagerDetroit Marriott at the Renaissance CenterDetroit, Michigan 48243   ...

this was during the time that the historic power outage hit the Detroit /Michigan area - this guest lives in Grosse pointe Farms 14 miles from the hotel - the desk may have cancelled and ask guest if he just wanted to go home - no hotels available to relocate within a 50 miles radius - all hotels in the same situation sold out and full including across the river in Canada. We are inviting guest back - they did not pay for a room. Executive Office Here is what was emailed to guest below. [redacted] Good morning Mr. [redacted],          Thank you for taking the time to share your concerns with the Revdex.com regarding your check-in experience on Friday, March 10, 2017 at the Detroit Marriott at the Renaissance Center.  Please accept our sincere apologies for what took place that evening.                          The Detroit metro area experienced a historic high wind event on Wednesday that disabled over 800,000 area customers from electric power.  On Thursday, the hotel filled with families and individuals seeking accommodation from the power outage and the freezing temperatures.  Most of these reservations were scheduled to depart on Friday but many of the families did not check out due to the continuation of the power outage.  We searched for accommodations throughout the city and beyond and received distress calls from other hotels who lost their power.  Many of our guests were told that we would have a room later in the day, only to find those who were scheduled to check out in fact, stayed for an additional night. This caused such confusion and miscommunication as the night progressed.   We are truly sorry for what transpired that evening and we hope to have the opportunity to earn your business at a future time under different circumstances.  We would like to invite you to the Detroit Marriott at the Renaissance Center for a one night complimentary stay, including room and taxes.  Please contact my assistant, [redacted] at ###-###-#### or by e-mail at [redacted]@marriott.com and she will personally handle your reservation request.  This offer is valid for one year and based on availability. We do apologize that you were delayed in getting the Red Wing game that evening.  Thank you for your understanding during this unusual weather event. Sincerely, [redacted]Hotel ManagerDetroit Marriott at the Renaissance CenterDetroit, Michigan 48243   ...

hotel already dealt with issue on 2/14/2016 and central parking company that manages and operates valet parking for the complex gave a credit for their parking $35.00 credited- issues is closed. [redacted], Hotel manager