Detroits Work Place

Hello: The customer ordered online from the Cookie Jar Store (aconsignment store of fine art pottery) one cookie jar on May 9, Theitem was shipped from [redacted] location on May 11, and was doubleboxed and securely pack for shipment via USPSThe item was delivered andsigned for on May 15, The item was shipped insured for the value ofthe item as per postal rules.On May 30, some days later the buyer emailed to say they wanted arefund and it was damaged.The store responded the same day with the statement of No Refunds as perstore policyIf damaged contact the post office.The customer received a copy of the Invoice the day ordered (see attached)which states "The Cookie Jar Store items are sold "As Is"There are nowarranties."The stores web site also states the terms of sale concerning the sameissue of No Refundsetc(See attached) [redacted] The items when shipped include a Return Policy sheet(see attached)Items are sold an bought on line electronically and there is no salesperson involvedThe buyer must read and understand all documentsThebuyer upon receipt of the Invoice that is emailed following purchase priorto shipping would see the Disclaimer and had the opportunity to eitheraccept or cancel the order.I attach a copy of the USPS tracking information.Why if the item was signed for or accepted by the an individual as thepost office tracking indicates on the 15th, wait until the 30th toindicate damage?The post office should have been contacted by the buyer immediately andsubmitted a damage claimPacking material should have been saved andgiven to the post office.There are documents and Revdex.com ID [redacted] attachedIf you did notreceive all documents or can not open please let us know.Respectfully, Cookie Jar Store

When I purchased this item I was not told it would be damaged or that their could not be no returns or refunds even on their website at the bottom it has orders and returns but when you click on it you have to log in and their is no way to submit a return they only attached a disclaimer with my receipt after the purchase but even then didn't say the item was damaged I didn't sign for this package it wasn't double boxed and they didn't have enough insurance to cover the cost of the item but this item wasn't damaged during shipping it was damaged before shipping and in some of their documents they sent me it says as much that if it was damaged before shipping file a claim with the post office after I received the item I tried to return it online it wouldn't let me I tried for two days the third day I called they told me no returns to file a claim with the Post Office I did that's when I found out they didn't have it insured enough and the claim was denied that's when I contacted them again and they acted like I had just contacted them this company is deceitful go online yourself and see they are misleading!

It appears that the buyer disputes my attached documents and statements.The buyer never called our officesThe buyer only sent one email and1/weeks after the signed for deliveryThe attached documents are postedon the stores site as well as on the Order Acknowledgement sent to thebuyer prior to shippingThe Revdex.com performs its procedures as a back andforth communication network, but at this time we consider the matterclosed and there is no need for further communications as we haveresponded with written and documented facts and fulfilled our obligation.Both the Cookie Jar Store trade name and Bella Mia, Inchost have ourfinal statement here in with copies once again of the documents provided.(attached)

When I purchased this item I was not told it would be damaged or that their could not be no returns or refunds even on their website at the bottom it has orders and returns but when you click on it you have to log in and their is no way to submit a return they only attached a disclaimer with my receipt after the purchase but even then didn't say the item was damaged I didn't sign for this package it wasn't double boxed and they didn't have enough insurance to cover the cost of the item but this item wasn't damaged during shipping it was damaged before shipping and in some of their documents they sent me it says as much that if it was damaged before shipping file a claim with the post office after I received the item I tried to return it online it wouldn't let me I tried for two days the third day I called they told me no returns to file a claim with the Post Office I did that's when I found out they didn't have it insured enough and the claim was denied that's when I contacted them again and they acted like I had just contacted them this company is deceitful go online yourself and see they are misleading!

Hello: The customer ordered online from the Cookie Jar Store (aconsignment store of fine art pottery) one cookie jar on May 9, 2017. Theitem was shipped from [redacted] location on May 11, 2017 and was doubleboxed and securely pack for shipment via USPS. The item was delivered andsigned for on May...

15, 2017. The item was shipped insured for the value ofthe item as per postal rules.On May 30, 2017 some 16 days later the buyer emailed to say they wanted arefund and it was damaged.The store responded the same day with the statement of No Refunds as perstore policy. If damaged contact the post office.The customer received a copy of the Invoice the day ordered (see attached)which states "The Cookie Jar Store items are sold "As Is". There are nowarranties."The stores web site also states the terms of sale concerning the sameissue of No Refunds. etc. (See attached)[redacted]The items when shipped include a Return Policy sheet. (see attached)Items are sold an bought on line electronically and there is no salesperson involved. The buyer must read and understand all documents. Thebuyer upon receipt of the Invoice that is emailed following purchase priorto shipping would see the Disclaimer and had the opportunity to eitheraccept or cancel the order.I attach a copy of the USPS tracking information.Why if the item was signed for or accepted by the an individual as thepost office tracking indicates on the 15th, wait until the 30th toindicate damage?The post office should have been contacted by the buyer immediately andsubmitted a damage claim. Packing material should have been saved andgiven to the post office.There are 5 documents and 1 Revdex.com ID [redacted] attached. If you did notreceive all documents or can not open please let us know.Respectfully,  Cookie Jar Store.