Dettmer Automotive, Inc.

We have been in email discussions and currently resolving the issue amicably by early next week.Thank you,***

We are willing to go and check out her irrigation system in both the back and front yard if she sets up a time with usWe were just there last week and replaced a treeAlso, the plant that has dried out, we have explained to her that it is no longer in seasonBut, we are willing to replace it Spring '

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this
resolution is satisfactory to me
We are waiting for all the work to be completed before we can properly close this file and give you an answerI'd like to respond to the Revdex.com after this is finishedThank you *** ***

In response to the complaint (case #[redacted]) filed by Mrs. [redacted] on May 26th, 2016 the reason for the late response is twofold; internally new personnel did not forward the email on to management (an embarrassing oversight), secondly all issues were resolved by June 1st, 2016 therefore making the...

unknown complaint moot. To clarify the complaints issued by Mrs. [redacted], firstly [redacted] (me) did not manage the project. My only contact with Mrs. [redacted] was a phone conversation regarding replacing plants and I simply requested that she choose the plants she liked and we would go buy them and replace the plants she didn’t like. The pipe leak was fixed at no additional cost to the client even though that section of yard was not included in our original scope of work. My foreman took it upon himself to fix, to show a sign of goodwill, this was after he was verbally assaulted by Mr. [redacted] with improper language in the presence of my foreman’s’ eight year old son after working hours. Regarding the caps, we attempted to pass on to Mrs. [redacted] a restocking fee, a fee any reasonable and ethical contractor would ask a client. Ul[redacted]ately, we did not collect for the restocking fee. We did however bill the electrician for the broken caps, which only seems logical. As to the assertion that we would make an insurance claim, I would be insulted if it wasn’t so laughable.Sincerely,[redacted]General ManagerCapital Landscape

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

We have reached a resolution between Capital landscape and [redacted]. We consider the project closed.Sincerely,[redacted]

I am rejecting this response because: The plants that Capital Landscape replaced are not surviving. The drain they created at the side of the house is clogged with dirt and air conditioner condensate is overflowing on the new concrete. After all the money we spent, $40K, the small flower beds have to be hand watered out front. My complaint with this company goes back to the plans. The plans were never approved properly by us;  they were stuffed into my screen door the day they started work. The project manager said, "No worries." "We'll take care of you!"

We have provided a written list with a complete timeline for all warranty issues. Weather permitting all warranty issues will be completed by approximately 4/28/17.