To Whom It May Concern:We are in receipt of a letter dated July 28, regarding a customer experience complaintThe letter was received by RRH Associates on Monday, August 7"After messages I have left over this week to Speak with someone at Revdex.com regarding this matter, I have been unsuccessful.The person that would need to respond to this matter is away and won't return to the office until Tuesday, August 15"The letter stated that we had days to respondThe letter wasn't even received by us until the 3" day, I am requesting more time for us to prepare a responseIn addition, would appreciate a callback to confirm this request and acknowledgement of my messages previously left.appreciate your time and concern with this request and matter,Thank you,Barbara H [redacted] Accounting Manager Office
September 15, 2017Revdex.com Via Fax: [redacted] * Pages Total K Street, NW 10" Floor Washington, DC 20005RE: Claim # [redacted] To WhornIt May Concern:ACKNOWLEDGEMENT:In response to the letter RRH received from the Revdex.com dated 9/5/regarding the listed claim number we would like to acknowledge the customers concerns and provide the facts concerning this matter.FATS:Since RRH has been established in year and has registered with the Revdex.com, to our knowledgethere have been no claims filedRRH believes this is primarily because of the company policy to always respond promptly in "good faith" to a commercial or residential client that may have a concern with past Work that RRH has performed, regardless of whether it is within a said contracted workmanship or material Warranty periodAdditionally, RRH chooses to use well warranted materials with local suppliers and manufacturers to cover and assist our clientsThe fact that RRH chose to replace a skylight years after the date of original installation is in fact a gesture of "good faith" as stated above.RRHASSociates has not been contacted every year since the original installation of the skylights as statedThis statement is an exaggeration of factHad there been eleven (11) consecutive years of leak calls why had there not been a claim years earlier?There Were two (2) skylights installed in year on the very low pitched roof of the home, one of which is situated under a heavy area of treesRRH does have record of leak call request for one (1) of the skylights leaking during the winter of (after warranty period) during heavy snow and ice CorditionsRRH in good faith responded and cleared the roof free of snow and ice frozen in a large amount of tree/leave debris and made repairs to the skylight at no charge to clientA recommendation Was made to Cuttrees back and keep roof free of debris so that snow and ice could thaw and drain to gutterHome owner explained that her mother lives there and getting on roof to clear tree debris would be difficult and possibly outsourced.Five (5) years later in the winter of during snow and ice, RRH has record of same skylight leak call request, Same good faith response by RRH at no charge and same recommendations to keep roof free of debris So that Snow and ice could thaward drainte gutter.When RRH was recently contacted in 2017, same good faith response made at no charge but this time the skylight was replaced with higher curb and higher curb flashing to combat the accumulation of tree debris over time when it apparently could not remove or blown off.There had beer no leak call requests to RRH for the windows in the home until At the time RRH was replacing skylight, the Representative of " [redacted] " local in Southern Maryland was contacted to meet RRH on site to view windows, get window skew numbers and approve for Waranty claim with [redacted] ***, the [redacted] window manufacturer as relayed to the home ownerThe Roof Center Rep called back and indicated that the [redacted] ***"***" window warranties are registered in the names of the property owners and he provide the contact information for themRRH contacted [redacted] window manufacturer and was informed that for privacy reasons, (alarms, camera Systems) it is required that the person whose name is on the warranty (home owner) is required to make the claim and provide the window skew identificationAs explained to home owner the warranty process was initiated by RRH.Actions RRH Can Take To Resolve:a Repair calls and Skylight were replaced at no chargeRRH/Horne Owner had windows shipped to replace RRH in good faith agrees to pay for widow hardware installActions RRH Car Not Take To ReSolve:a Repair interior drywall due to the lapse in time after warranty coverage and lack of performingrecommended preventive maintenance items as shown in Terms/Conditions page of contractIf you should have any questions or concerns, please do not hesitate to contact my office at [redacted]
To Whom It May Concern:We are in receipt of a letter dated July 28, regarding a customer experience complaintThe letter was received by RRH Associates on Monday, August 7"After messages I have left over this week to Speak with someone at Revdex.com regarding this matter, I have been unsuccessful.The person that would need to respond to this matter is away and won't return to the office until Tuesday, August 15"The letter stated that we had days to respondThe letter wasn't even received by us until the 3" day, I am requesting more time for us to prepare a responseIn addition, would appreciate a callback to confirm this request and acknowledgement of my messages previously left.appreciate your time and concern with this request and matter,Thank you,Barbara H [redacted] Accounting Manager Office
September 15, 2017Revdex.com Via Fax: [redacted] * Pages Total K Street, NW 10" Floor Washington, DC 20005RE: Claim # [redacted] To WhornIt May Concern:ACKNOWLEDGEMENT:In response to the letter RRH received from the Revdex.com dated 9/5/regarding the listed claim number we would like to acknowledge the customers concerns and provide the facts concerning this matter.FATS:Since RRH has been established in year and has registered with the Revdex.com, to our knowledgethere have been no claims filedRRH believes this is primarily because of the company policy to always respond promptly in "good faith" to a commercial or residential client that may have a concern with past Work that RRH has performed, regardless of whether it is within a said contracted workmanship or material Warranty periodAdditionally, RRH chooses to use well warranted materials with local suppliers and manufacturers to cover and assist our clientsThe fact that RRH chose to replace a skylight years after the date of original installation is in fact a gesture of "good faith" as stated above.RRHASSociates has not been contacted every year since the original installation of the skylights as statedThis statement is an exaggeration of factHad there been eleven (11) consecutive years of leak calls why had there not been a claim years earlier?There Were two (2) skylights installed in year on the very low pitched roof of the home, one of which is situated under a heavy area of treesRRH does have record of leak call request for one (1) of the skylights leaking during the winter of (after warranty period) during heavy snow and ice CorditionsRRH in good faith responded and cleared the roof free of snow and ice frozen in a large amount of tree/leave debris and made repairs to the skylight at no charge to clientA recommendation Was made to Cuttrees back and keep roof free of debris so that snow and ice could thaw and drain to gutterHome owner explained that her mother lives there and getting on roof to clear tree debris would be difficult and possibly outsourced.Five (5) years later in the winter of during snow and ice, RRH has record of same skylight leak call request, Same good faith response by RRH at no charge and same recommendations to keep roof free of debris So that Snow and ice could thaward drainte gutter.When RRH was recently contacted in 2017, same good faith response made at no charge but this time the skylight was replaced with higher curb and higher curb flashing to combat the accumulation of tree debris over time when it apparently could not remove or blown off.There had beer no leak call requests to RRH for the windows in the home until At the time RRH was replacing skylight, the Representative of " [redacted] " local in Southern Maryland was contacted to meet RRH on site to view windows, get window skew numbers and approve for Waranty claim with [redacted] ***, the [redacted] window manufacturer as relayed to the home ownerThe Roof Center Rep called back and indicated that the [redacted] ***"***" window warranties are registered in the names of the property owners and he provide the contact information for themRRH contacted [redacted] window manufacturer and was informed that for privacy reasons, (alarms, camera Systems) it is required that the person whose name is on the warranty (home owner) is required to make the claim and provide the window skew identificationAs explained to home owner the warranty process was initiated by RRH.Actions RRH Can Take To Resolve:a Repair calls and Skylight were replaced at no chargeRRH/Horne Owner had windows shipped to replace RRH in good faith agrees to pay for widow hardware installActions RRH Car Not Take To ReSolve:a Repair interior drywall due to the lapse in time after warranty coverage and lack of performingrecommended preventive maintenance items as shown in Terms/Conditions page of contractIf you should have any questions or concerns, please do not hesitate to contact my office at [redacted]