Deutsche Bank National Trust Company

Deutsche Bank 1/1June 22,2015Via Email [redacted] Revdex.comViewridge Ave #200San Diego, CA 123-1688www.sandiego.Revdex.com.orgRe: [redacted] ***Revdex.com Complaint ID # [redacted] ***Deutsche Bank National Trust Company ("DBNTC") has received the additionalcorrespondence regarding [redacted] Please be advised that the mortgage loan for the property referenced in the complaint at [redacted] (the "Mortgage Loan"), is beingserviced by [redacted] ***DBNTC is the Trustee pursuant to a Poolingand Servicing Agreement for IndyMac [redacted] 2007-AS, amortgage-backed securiti zation trust which includes the Mortgage LoanAs Trustee,DBNTC has no beneficial ownership interest or stake in the mortgage loans included inthe trust and instead holds title to the loans solely for the benefit of the investors in thesecurities issued by the trust[redacted] ***, as the loan servicer which is servicing the Mortgage Loan,is solely responsible for managing any activity concerning the Mortgage Loan, includingloan modifications, and shall be the party responsible for correcting any perceivedconflict contained in [redacted] ***'s December 19, loanmodification denial letter regarding ownershipDBNTC stands by our statement aboveregarding ownership of the Mortgage Loan.If you should have any questions, please feel free to contact me directly at [redacted] Sincerely, [redacted] Assistant Vice President

Deutsche Bank National Trust Company ("DBNTC") has received the correspondenceregarding *** *** *** *** *** *** ** ***Please be advised that the mortgage loan for the property referenced in the complaint at*** *** *** *** *** *** ** *** (the "Mortgage Loan"), is
beingserviced by *** *** *** ***DBNTC is the Trustee pursuant to a Poolingand Servicing Agreement for IndyMac *** *** *** *** 2007-AS, amortgage-backed securitization trust which includes the Mortgage LoanAs Trustee,DBNTC has no beneficial ownership interest or stake in the mortgage loans included inthe trust and instead holds title to the loans solely for the benefit of the investors in thesecurities issued by the trust*** *** *** ***, as the loan servicer which isservicing the Mortgage Loan, is solely responsible for managing any activity concerningthe Mortgage Loan.Any inquiries or questions that MsJackson has regarding the Mortgage Loan withrespect to loan modification and all other issues relating to the servicing of the MortgageLoan should be directed to *** *** *** ***, as the servicer for the MortgageLoan, at:*** *** *** *** *** ***Worthington Road, Suite 100West Palm Beach, FL 33409***IZIAs further background information, enclosed please find a brochure entitled "Role of theTrustee in the US Mortgage Market", which explains DBNTC's role as Trustee.If you should have any questions, please feel free to contact me directly at *** ***Sincerely,

Please find attached a response we sent to the *** with regards to this matter. Note that Deutsche Bank National Trust Company is not a consumer Bank

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business' resolution is rejected because the proposed action that the "loan modification and all other issues relating to the servicing of the mortgage loan…be directed to [redacted] as the servicer for the mortgage loan." was done prior to filing this Revdex.com complaint in April 2015 through the Consumer Financial Protection Bureau (CFPB).  [redacted]'s response to that inquiry contradict's the business' response statements that 1) "DBNTC is the Trustee" not the owner of the mortgage, 2) "DBNTC has no beneficial ownership interest or stake in the  mortgage loans in the trust and instead only holds title to the loans solely for the benefit of the investors, and 3) "[redacted]…as the loan servicer,…is solely responsible for managing any activity concerning the mortgage loan."  In response to the CFPB inquiry earlier this year, [redacted] provided and referenced the attached loan modification denial letter dated December 19, 2013, wherein in [redacted] stated that the sole purpose of the loan modification denial is "The owner of your loan has very specific, technical guidelines for participating in the government's [redacted] program and your loan falls outside of the requirements."  The letter further identifies "according to our records, Deutsche Bank National Trust Company as Trustee for [redacted] Series 2007-A5 Mortgage PassThrough Certificates Series 2007-E is the owner of your loan."For the above reasons, because [redacted] and the business's responses are in conflict in which the business claims to be a non-owner without beneficial interest in the mortgage loan and that [redacted] services the mortgage loan independently; and [redacted] claims that the loan modification was denied because of the owner's guidance, and because [redacted] identifies the owner of the loan mortgage as DBNTC, I reject the business; response to contact [redacted] for resolution.  This action was taken and [redacted] indicated that the owner's, DBNTC's, technical guidelines are the basis for my loan modification denial. 
Regards,
[redacted]

January 20, 2016
Via Revdex.com Portal
[redacted]
Revdex.com
4747 Viewridge Ave #200
San Diego, CA...

92123-1688
www.sandiego.Revdex.com.org
Re:       Consumer Complaint Filed by [redacted]
            Revdex.com Complaint ID #[redacted]
           
This letter is in response to the consumer complaint filed and received by your office January 13, 2016.  Your office sent the complaint to Deutsche Bank National Trust Company (DBNTC).
Please be advised that the mortgage loan for the property referenced in the complaint at [redacted] (the “Mortgage Loan”), is serviced by [redacted], N.A.   DBNTC is the Trustee pursuant to a Pooling and Servicing Agreement for Impac Secured Assets Corp. 2006-4, a mortgage-backed securitization trust which includes the Mortgage Loan. As Trustee, DBNTC has no beneficial ownership interest or stake in the mortgage loans included in the trust and instead holds title to the loans solely for the benefit of the investors in the securities issued by the trust.  [redacted], N.A., as the loan servicer which is servicing the Mortgage Loan, is solely responsible for managing any activity concerning the Mortgage Loan.
Any inquiries or questions that the borrower has regarding the Mortgage Loan relating to loan modification or the servicing of the Mortgage Loan should be directed to [redacted], N.A., as the servicer for the Mortgage Loan, c/o:
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
If you should have any questions, please feel free to contact me directly at [redacted].
Sincerely,
[redacted]
[redacted]
[redacted]

Please confirm the property address in question.

The address in question is [redacted]

Deutsche Bank 1/1June 22,2015Via Email[redacted]Revdex.com4747 Viewridge Ave #200San Diego, CA 92 123-1688www.sandiego.Revdex.com.orgRe: [redacted]Revdex.com Complaint ID #[redacted]
[redacted]
[redacted]
[redacted]Deutsche Bank National Trust Company ("DBNTC") has received the additionalcorrespondence regarding [redacted]Please be advised that the mortgage loan for the property referenced in the complaint at[redacted] (the "Mortgage Loan"), is beingserviced by [redacted]. DBNTC is the Trustee pursuant to a Poolingand Servicing Agreement for IndyMac [redacted] 2007-AS, amortgage-backed securiti zation trust which includes the Mortgage Loan. As Trustee,DBNTC has no beneficial ownership interest or stake in the mortgage loans included inthe trust and instead holds title to the loans solely for the benefit of the investors in thesecurities issued by the trust.[redacted], as the loan servicer which is servicing the Mortgage Loan,is solely responsible for managing any activity concerning the Mortgage Loan, includingloan modifications, and shall be the party responsible for correcting any perceivedconflict contained in [redacted]'s December 19, 2013 loanmodification denial letter regarding ownership. DBNTC stands by our statement aboveregarding ownership of the Mortgage Loan.If you should have any questions, please feel free to contact me directly at [redacted]Sincerely,[redacted]Assistant Vice President

Review: Loan Modification policies that discriminately disallows the bank's service provider, [redacted], to approve a loan modification that is authorized under the [redacted] for underwater homeowners. On two occasions, 2013 and 2015, [redacted] in accordance with Deutsche's discretionary policies contrary to existing [redacted] authority has denied our loan modification applications, despite proven severe decline in our home value and documented severe decline in our household income due to Mr. [redacted]'s permanent disability status. The basis for the denial is "The owner of your loan has very specific, technical guidelines for participating in the government's [redacted] program and your loan falls outside of the requirements. Because our loan is not backed by [redacted] or [redacted], my husband and I have lost the opportunity to take advantage of refinancing through [redacted] and are subject to the discriminatory policy of Deutsch Bank National Trust Company as Trustee for [redacted] Series 2007-A5 Mortgage Pass-Through Certificates Series 2007-E. Because of the legal maze of ownership, we are unable to speak directly with anyone within the bank that actually owns our loan regarding our personal situation. [redacted] will not release contact information for the bank, and Deutsch Bank redirects our phone inquiries to [redacted]. It is a vicious cycle designed to disable the customer.

Under any peer bank standards, our circumstances more than qualifies for a loan modification. However, because we have not missed a monthly mortgage payment by subjecting our family to gross financial hardships in other areas of our household, [redacted] acting under Deutsche's "technical guidelines" keeps our family economically strapped and oppressed.Desired Settlement: Approve our loan modification request based on the hardships of 1) more than $200,000 decline in property value since 2007, and 2) loss of husband income due to permanent disability status and inability to work since 2012.

Business

Response:

Deutsche Bank National Trust Company ("DBNTC") has received the correspondenceregarding [redacted]Please be advised that the mortgage loan for the property referenced in the complaint at[redacted] (the "Mortgage Loan"), is beingserviced by [redacted]. DBNTC is the Trustee pursuant to a Poolingand Servicing Agreement for IndyMac [redacted] 2007-AS, amortgage-backed securitization trust which includes the Mortgage Loan. As Trustee,DBNTC has no beneficial ownership interest or stake in the mortgage loans included inthe trust and instead holds title to the loans solely for the benefit of the investors in thesecurities issued by the trust. [redacted], as the loan servicer which isservicing the Mortgage Loan, is solely responsible for managing any activity concerningthe Mortgage Loan.Any inquiries or questions that Ms. Jackson has regarding the Mortgage Loan withrespect to loan modification and all other issues relating to the servicing of the MortgageLoan should be directed to [redacted], as the servicer for the MortgageLoan, at:[redacted]1661 Worthington Road, Suite 100West Palm Beach, FL 33409[redacted]IZIAs further background information, enclosed please find a brochure entitled "Role of theTrustee in the US Mortgage Market", which explains DBNTC's role as Trustee.If you should have any questions, please feel free to contact me directly at [redacted]Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The business' resolution is rejected because the proposed action that the "loan modification and all other issues relating to the servicing of the mortgage loan…be directed to [redacted] as the servicer for the mortgage loan." was done prior to filing this Revdex.com complaint in April 2015 through the Consumer Financial Protection Bureau (CFPB). [redacted]'s response to that inquiry contradict's the business' response statements that 1) "DBNTC is the Trustee" not the owner of the mortgage, 2) "DBNTC has no beneficial ownership interest or stake in the mortgage loans in the trust and instead only holds title to the loans solely for the benefit of the investors, and 3) "[redacted]…as the loan servicer,…is solely responsible for managing any activity concerning the mortgage loan." In response to the CFPB inquiry earlier this year, [redacted] provided and referenced the attached loan modification denial letter dated December 19, 2013, wherein in [redacted] stated that the sole purpose of the loan modification denial is "The owner of your loan has very specific, technical guidelines for participating in the government's [redacted] program and your loan falls outside of the requirements." The letter further identifies "according to our records, Deutsche Bank National Trust Company as Trustee for [redacted] Series 2007-A5 Mortgage PassThrough Certificates Series 2007-E is the owner of your loan."

Review: Loan Modification policies that discriminately disallows the bank's service provider, Bank of America, to approve a loan modification that is authorized under the Hamp or Harp Program by Mr Obama for underwater homeowners. On two occasions, 2014 and 2015, B of A in accordance with Deutsche's discretionary policies contrary to existing BofA authority has denied our loan modification applications, despite proven severe decline in our home value and documented severe decline in our household income due to Mrs. [redacted] permanent disability status. The basis for the denial is "The owner of your loan has very specific, technical guidelines for participating in the government's FED programs and your loan falls outside of the requirements. Because our loan is not backed by Fannie Mae or Freddie Mac, my Wife and I have lost the opportunity to take advantage of refinancing or modifying through BofA and are subject to the discriminatory policy of Deutsch Bank National Trust Company as Trustee on Behalf of IMPAC Secured Assets Corp. Mortgage Pass- Through Certificates, Series 2006-4. Because of the legal maze of ownership, we are unable to speak directly with anyone within the bank that actually owns our loan regarding our personal situation. BofA just released contact information for the bank. It is a vicious cycle designed to disable the customer. Under any peer bank standards, our circumstances more than qualifies for a loan modification. However, because we are behind on our mortgage payment, we are requesting help. Our families gross financial hardships in other areas of our household, BofA is not authorized to help and is acting under Deutsche's "technical guidelines" keeps our family economically strapped and oppressed. I would also like to add to this complaint that DBNTC in Santa Ana CA office is showing a lease sign, and is s subject of a new movie called The Big Short. They still may be under investigation by the DOJ, and may be shutdown.Desired Settlement: I believe that we should be able to modify our home and be able to keep it. I also believe that DBNTC should be an investor and owner of my loan through [redacted] because of their practices and being involved in the meltdown of 2007-and 2008. So I want my desired outcome to be is to Approve our loan modification request based on the hardships of 1) more than $227,000 decline in property value since 2007, and 2) loss of husband income due to permanent disability status and inability to work since 2013.

Business

Response:

Please confirm the property address in question.

Consumer

Response:

The address in question is [redacted]

Business

Response:

January 20, 2016

Review: I have applied for a loan modification but was denied due to investor restrictions. This restriction goes against the making home affordable act.Desired Settlement: I am wanting for the investor to get rid of the balloon payment on the loan, reduce the principal to the fair market value and then redo the loan at 2%. Also requesting that the payment amount be reduced to at least 700.00 with a fixed rate for the completion of the loan.

Business

Response:

RE: Complaint ID [redacted]

Dear Ms. [redacted]:

Deutsche Bank National Trust Company ("DBNTC") is in receipt of your letter dated

September 12, 2014 with respect to the above-referenced complaint.

The information provided in the complaint is insufficient to permit us to determine whether

DBNTC has an interest in the property. Please contact the undersigned at your earliest

convenience to provide additional information concerning the reasons why you believe that

DBNTC may have an interest in the property.

If you should have any questions, please feel free to contact me directly at [redacted]

Sincerely,

Assistant Vice President