Deutsche Parts USA

Good day [redacted] :Please note that the Gift Certificate is numbered with *** To utilize this Gift Certificate it will be necessary for your to select your items online, but you will need to place the actual order by directly with us by telephone ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was suppose to receive a credit from what I was promised before, and still haven't received anything They have now indicated that they want to give me a credit of $100, but again, how do I know this will ever come? As they've done before, they can say this again, never issue a credit, and then I'm back where I startedTo this day, I haven't received any emails or phone calls regarding this matter from them nor do I believe that this $credit will ever be given Please call me on my cell to further discuss, ###-###-#### In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I've received nothing in my email Nothing has arrived by mail I am still left with a defective part and no response by this company In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

Our staff is on duty Monday thru Friday, 8:a.mto 7:p.m., we have never received the returned parts and definitely did not refuse them Immediately upon receipt of the returned parts, we will issue a full refund The return address is DP Returns, c/o Eurostar Industries, [redacted] We would like to resolve this matter quickly Please ask the customer to return the parts immediately Thank you,

This company have no respect for customersMy shipment received on 10-**-was missing an item and there was no information on the invoice, so I called them and was told they don't have the missing item; it is back orderedThat is when I found out that my item is back ordered 10-**-I was told that the item would be shipped the following day, after a week and no communication from them, I decided to call again on Nov *** to find out that the item still wasn't shippedThey took so long trying to locate the shipment and then decided to tell me that they would call back with the information; they never didI saw an email from them on 11-*-@5:PM with a tracking number, I decided to track the package using the tracking#***they emailed to me, but would you believe that as of 11-**-@11:AM the post office just have this response for me "The *** *** *** was electronically notified by the shipper on November *, to expect your package for mailingThis does not indicate receipt by the *** or the actual mailing dateDelivery status information will be provided if/when available."
I am still waiting

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The part was returned and Received January ***
shipped USPS Tracking #***
Rejected and sent back to me by UPS Tracking # ***
not Delivered to me due to a signature being required and me being out of townthe items were returned to sender by UPS on 1/**/
as I have no parts to send due to them already being sent to the address nearly a month ago, they can just issue the full refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***

We have emailed a prepaid return shipping label to your email address registered on *** and have ordered the reshipment of the parts. We will advise the tracking as soon as available. Please note that it may take to hours for the tracking to show movement.You may email us
directly @ *** this is the Management Team's direct email address. Additionally, we may be reached by telephone ###-###-####.Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved, only if Deutsche Parts USA truly issues the credit on my next purchase.  Otherwise I'll be back here and looking for another means of settlement.
Sincerely,
[redacted] 
[redacted]

Don't buy any parts from deutsche parts usa, the ebay name is deutschepartsusa. I bought the bmw control arm bushings. It fails within 6 months. It is very cheap rubber, but it says "high performance".
The parts I bought is only 12 dollars something. After contacting, I am asked to send $6 dollars in order to send me a warranty replacement, while the other dealer costs only $6.
12 dollars doesnt cost much but the labor it much more than that.
AGAIN, DON'T BUY CHEAP [redacted] FROM THIS STORE!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was suppose to receive a credit from what I was promised before, and still haven't received anything.  They have now indicated that they want to give me a credit of $100, but again, how do I know this will ever come?  As they've done before, they can say this again, never issue a credit, and then I'm back where I started.
To this day, I haven't received any emails or phone calls regarding this matter from them nor do I believe that this $100 credit will ever be given.  
Please call me on my cell to further discuss, ###-###-####. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 I've received nothing in my email   Nothing has arrived by mail     I am still left with a defective part and no response by this company  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
At this time, my complaint, ID [redacted]regarding Deutsche Parts USA has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
The Credit Card Company returned the funds to me.
Deutsche Parts USA did nothing to resolve the complaint.
Sincerely,
[redacted]

Attached please find a copy of the Warranty Policy posted to the exact listing on [redacted].  As you can see, our one year unconditional warranty provides for the replacement of a part should it fail within 12 months of the purchase date.  Our warranty does now provide for a refund.  Also,...

the customer is pay for the return shipping of the faulty part. We apologize that our Customer Service Team was not successful in relaying this information to you previously.  As a gesture of good faith we are willing to give the customer a $100 store credit to be used toward a future purchase.

Our staff is on duty Monday thru Friday, 8:30 a.m. to 7:30 p.m., we have never received the returned parts and definitely did not refuse them. 
 Immediately upon receipt of the returned parts, we will issue a full refund.  The return address is DP Returns, c/o Eurostar...

Industries, [redacted]
We would like to resolve this matter quickly.  Please ask the customer to return the parts immediately.
Thank you,

Good day [redacted]:Please note that the Gift Certificate is numbered with [redacted].  To utilize this Gift Certificate it will be necessary for your to select your items online, but you will need to place the actual order by directly with us by telephone ###-###-####.

Review: This company sells auto parts through Ebay. Their name is Deutsche Auto, and their part brand is Hamburg Technic, which is "headquartered" in Hamburg, Germany. They make ist appear that they are a German company selling German made products. However their parts are made in China, and they are cheap junk. There are many bad reviews of them on the internet. I purchased some parts from them. They failed within a couple months, and a couple thousand miles. The company has a one year warranty on the products, but they will not honor the warranty. This company misrepresents itself and does not honor it's warranty claims.Desired Settlement: I only asked for a credit of $43 for the parts that failed. That is how much they sell them for.

Business

Response:

Our warranty replacement policy clearly states that we will provide up to one year from date of purchase a replacement for any failed part. List below please see our policy as displayed on each and every eBay listing:

"WARRANTY REPLACEMENT POLICY

All parts purchased from DeutschepartsUSA carry a full unconditional one year warranty from date of purchase to be free of all defects in material or workmanship. Should a part fail within the twelve (12) month warranty period, DeutschepartsUSA will provide an immediate replacement of the part. This Warranty Replacement Policy does not provide for a refund of the purchase price, and/or any labor costs involved in the removal and installation of the part. Additionally, DeutschepartsUSA is not responsible for any loss of use in service or repair costs incurred for incidental damage resulting from the failed product.

DeutschepartsUSA is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the product. Under no circumstances shall DeutschepartsUSA be liable for any loss, cost expense, inconvenience or damage exceeding the purchase price of the product. DeutschepartsUSA makes no other warranty, either express or implied, including but not limited to implied warranties of merchantability, fitness of particular purpose, or conformity to any to any representative or description, with respect to this product other than as set forth below. The warranty and remedies set forth below are exclusive and in lieu of all other, oral or written, expressed or implied."

Contrary to the above, we are willing to provide the requested credit of $43.00, but need the customer to give us the Paypal Unique Transaction I.D. for his purchase. Without this information, we are not able to provide the requested refund.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business did issue a credit that was satisfactory, but only after multiple threats and after the Revdex.com contacted them. I still have a problem with this company as they represent themselves as a quality German made auto part manufacturer when in fact they sell low quality Chinese parts.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As you can see from the attached item specifics listed on every eBay listing, we make no representation as to product origin. We have refunded this person in full. We do not quite understand what else we can do to rectify the situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The company should change their manufatcturer name, which is "Hamburg Technic, headquartered in Hamburg, Germany". So it would seem that you are getting German parts, which you are not. Distributor should list origin of product.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I BOUGHT GOODS FROM THIS COMPANY USING [redacted]. THE PRODUCT IS DEFECTIVE. I AM SIMPLY WANTING AN EXCHANGE FOR A NEW PRODUCT. SPECIFICALLY, ONE OF THE ENGINE PULLIES I RECEIVED IS DEFECTIVE. IT IS LOOSE AND MAKES A LOT OF NOISE. IVE MESSAGES THEM ON [redacted], THROUGH THEIR PERSONAL EMAIL AND EVEN CALLED THEIR PHONE 5 TIMES. NO RESPONSE OVER A PERIOD OF A WEEK.. I BELIEVE THIS COMPANY IS BOGUS AND DOESNT EVEN EXIST.Desired Settlement: PLEASE SEND ME A NEW GROOVED PULLEY.

Business

Response:

We have emailed a prepaid return shipping label to your email address registered on [redacted] and have ordered the reshipment of the parts. We will advise the tracking as soon as available. Please note that it may take 24 to 48 hours for the tracking to show movement.You may email us directly @ [redacted] this is the Management Team's direct email address. Additionally, we may be reached by telephone ###-###-####.Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I've received nothing in my email Nothing has arrived by mail I am still left with a defective part and no response by this company

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I searched a car part number on google.com. This supplier came up as a match on eBay. I called and spoke to them before I ordered the part confirming that the part that they were offering was a 100% match to the part that I needed. They guaranteed me that the part would fit. Additionally, I sent them an email after I purchased the part, through eBay, again confirming that they understood what car I had and what part I needed. Again, I received an email stating that the part that they were shipping would fit. Upon receipt of the part, I took it to my mechanic and he said the part would not fit and it was not even a close fit. I contacted the company about returning the part and I returned the part. They said that after they received the wrong part, they would ship the correct part. I confirmed the part was received by the company and waited for a response. I didn't hear from them for 3 business days (even though I attempted to reach them by phone and email). Finally, they called me on Friday (June 7, 2013), and said that they refunded my credit card $56.00, but they charged me $70.00 for the part. I told them that was unacceptable and they said that they would ship the correct part if I paid them $56.00. I told them I would not do that because I had not received the $56.00 credit on my credit card. I requested that they reverse the credit (if in fact that it had been sent) and ship the part out on June 7th. They said they would not ship the part and I told them that I would report them to the Revdex.com. I feel that I have been more than fair with this company...... I gave them every chance, before, during, and after, the purchase of this part. I would "NOT" have ordered the part from them in the first place had I not called and confirmed in an email that they would guarantee that the part would fit. So now I have no part and I have not received the partial refund that they say they have sent me.Desired Settlement: The only thing I ever wanted was the correct part. I obviously would "NOT" settle for a partial refund (as they say they have sent, but I have not received) when I gave them every opportunity to ship the correct part in the first place! So, I would accept the correct part or 100% refund............ which I think is reasonable....

Business

Response:

Every part purchased from Deutschepartusa carries a 14 day money back guarantee as well as a one year warranty replacement program. The Client Services Agent who handled your account was in error. You are to receive a full refund. We are today processing the balance of the refund due utilizing your Paypal Account. I will forward the transaction i.d. number as soon as available.

Review: Deutsche Auto Parts USA a.k.a. [redacted]. has been a disaster to deal with for the past 2 months. They were of course nice and promising to me at the beginning when I placed my order, but after I received the defective part, their customer service has been terrible, they've been very rude, and are not issuing any sort of credit as they've said they are going to. Now, all I hear is that they do not know how much to credit my account as they can't find it. I've given them tracking numbers and transaction numbers. One person tells me they found it and then another person says they can't. I've left numerous un-answered voicemails. Every time I finally do get a hold of someone, they say they'll call me back and never do! I'm not sure what's going on there, but they should not be in business with how they're handling this transaction. Part # [redacted]Desired Settlement: I'd like a complete refund back, plus my shipping cost of the defective part, from Deutsche Auto Parts USA to my [redacted] account in the amount of $95.48

Business

Response:

Attached please find a copy of the Warranty Policy posted to the exact listing on [redacted]. As you can see, our one year unconditional warranty provides for the replacement of a part should it fail within 12 months of the purchase date. Our warranty does now provide for a refund. Also, the customer is pay for the return shipping of the faulty part. We apologize that our Customer Service Team was not successful in relaying this information to you previously. As a gesture of good faith we are willing to give the customer a $100 store credit to be used toward a future purchase.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was suppose to receive a credit from what I was promised before, and still haven't received anything. They have now indicated that they want to give me a credit of $100, but again, how do I know this will ever come? As they've done before, they can say this again, never issue a credit, and then I'm back where I started.To this day, I haven't received any emails or phone calls regarding this matter from them nor do I believe that this $100 credit will ever be given. Please call me on my cell to further discuss, ###-###-####.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Ordered a set of rear bearings on 12/*, got them, took car to mechanic to have them installed.

parts were damaged and missing from the sealed box and sealed plastic bags.

Called them up, Wanted pictures of damaged part. Sent pictures, 6 days later called to see what was going on.

hadn't looked at the email and picts yet, promised to mail out replacment parts to replace damaged and missing.

got new parts, no damage but same parts missing.

called them up again. they checked their supplies and found out that set of parts was missing in all their sets, even though their pictures on the site show it.

offered $10 compsation. parts cost $57 to replace missing part. Asked to meet half way. Refused.

contacted ebay and won the right to return and refund. sent parts back, refused to accept. remailed back to me

wasn't home to get package so was sent back again. refund refused.

Ebay sent them a email to contact me within 48hours,, it's now 72 hours later. Disputing charge with Credit Card Company.Desired Settlement: Full refund.

Business

Response:

Our staff is on duty Monday thru Friday, 8:30 a.m. to 7:30 p.m., we have never received the returned parts and definitely did not refuse them.

Immediately upon receipt of the returned parts, we will issue a full refund. The return address is DP Returns, c/o Eurostar Industries, [redacted]

We would like to resolve this matter quickly. Please ask the customer to return the parts immediately.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The part was returned and Received January [redacted]2014.

shipped USPS Tracking #[redacted]

Rejected and sent back to me by UPS Tracking # [redacted]

not Delivered to me due to a signature being required and me being out of town. the items were returned to sender by UPS on 1/**/14

as I have no parts to send due to them already being sent to the address nearly a month ago, they can just issue the full refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, my complaint, ID [redacted]regarding Deutsche Parts USA has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

The Credit Card Company returned the funds to me.

Deutsche Parts USA did nothing to resolve the complaint.

Sincerely,