DEVAL TRONICS, DIVISION OF DEVAL CORPORATION

This is [redacted] with Matt Blatt Auto Sales I amresponding to the complaint received on December 9, at Matt Blatt AutoSales I did have the opportunity to meet in person with this customerlast weekI contacted the customer after reading an online post on a socialmedia site The customer explained the frustration with the vehicle and the repairs thathad been needed since the purchase of the vehicleThe vehicle is a JeepLiberty and was delivered to the customer on January 20, On March 17, , the customer brought the car into Matt Blatt's servicedepartmentThe customer came in for an oil change as well as the fact that thecar had an illuminated a service engine lightIt was determined that thevehicle needed an oil pressure switch and spark plugsThe customer also statedthat the steering column adjuster level was not workingThe steering columnassembly was replacedThe customer returned on April 21, with a check engine light on and thecar operating normallyThe fault codes indicated to check plugs and sensors.No problems were found and the codes were cleared and the car road testedsatisfactorily.On June 17, the customer brought the vehicle into Matt Blatt servicewith a check engine lightIn checking the car through a compression test itwas found that one coil (#5) was intermittently causing a misfire codefor the 5th cylinder The service department replaced the coil.On October 20, the customer brought the vehicle in with a service enginelightThe service dept replaced all intake valves, valve locks of bothcylinder heads, R&R heads and headgaskets In each case the check engine light was an indicator of various issuesEachissue was addressed and the repair was completed.The customer had purchased an extended service plan which covered all repairswith the exception of a $deductible The deductible was waived on theOctober 20th repairs.When I met with the customer on December 4, the customer told me that hebelieved that the starter in the vehicle had failedThe car would not turnover and was clickingI apologized for his inconvenience and that I would havethe vehicle towed in and I would get starter (or whatever was wrong) repairedwithout any charge for the repair or the towI would have also provided alternativetransportation while the car was repaired.The customer declined He indicated that he was in the middle of filingbankruptcy and that the vehicle would likely be included in the bankruptcy.In reviewing his concerns and inconvenience I offered a gift card for $as agood will gesture since he did not want Matt Blatt to repair the carHeaccepted.Due to the fact that the customer has indicated that he was filingbankruptcy, we are not able to accept the vehicle as a trade or secure financing on anothercar We want to provide any assistance we can to this customerWe will provide himwith repairs at no cost to himWe will also provide transportation during therepair free of chargeWe want to support this customer and will help in any waypossibleI am not sure what his payment status on his loan is now or if he hasfiled the bankruptcyIf he can contact me directly I will be happy to exploreany options that may be available

Mrs*** was approved and we honored the original payment and down payment The although the original finance company did not honor the term due a driver's license discrepancy She has been driving the vehicle since it was delivered to her, and the deal is completed on our end
Please have her contact us if there is some kind of mistake, but we feel that the deal was honored and she left the dealership satisfied over a week ago

Complaint: [redacted]
In regards to reply from Matt Blatt to Revdex.com, having to take 2006 Jeep backfor numerous repairs, then a matter of weeks later, another repair issuearises when the vehicle would not even start. While in purchase of thevehicle, I was given a lemon law certificate stating when to bring back thevehicle. Having called about the lemon law, I was advised that was no goodto me because of the year of the vehicle being a 2006. I feel the salesmanknew that before hand. As of now, my family and I are going to a bankcruptcyprocess, and I feel that this process with this vehicle is not helping mycase. The vehicle does not start, took it back 4 times for the same matterat times some cost were waived by Matt Blatt, but again I paid for othercost. I did talked to [redacted]. I thank the gesture of a $250.00 giftcard, but that does not heal a broken down vehicle with numerous issues. Ido not want the vehicle and that Matt Blatt take it back at all cost due tothe mechanical issues with the vehicle. [redacted] did state, she would have thevehicle picked up and repaired. Again, I have been through that processalready 4 times. With each time, the vehicle only to break down again. Thevehicle is in the bankcruptcy process and I feel that Matt Blatt onlycompound my issues with this bankcruptcy.

This is [redacted] with Matt Blatt Auto Sales . I amresponding to the complaint received on December 9, 2014 at Matt Blatt AutoSales.  I did have the opportunity to meet in person with this customerlast week. I contacted the customer after reading an online post on a socialmedia site. ...

The customer explained the frustration with the vehicle and the repairs thathad been needed since the purchase of the vehicle. The vehicle is a 2006 JeepLiberty  and was delivered to the customer on January 20, 2014. On March 17, 2014 , the customer brought the car into Matt Blatt's servicedepartment. The customer came in for an oil change as well as the fact that thecar had an illuminated a service engine light. It was determined that thevehicle needed an oil pressure switch and spark plugs. The customer also statedthat the steering column adjuster level was not working. The steering columnassembly was replaced. The customer returned on April 21, 2014 with a check engine light on and thecar operating normally. The fault codes indicated to check plugs and sensors.No problems were found and the codes were cleared and the car road testedsatisfactorily.On June 17, 2014 the customer brought the vehicle into Matt Blatt  servicewith a check engine light. In checking the car through a compression test itwas found that one coil (#5)  was intermittently causing a misfire codefor the 5th cylinder.  The service department replaced the coil.On October 20, 2014 the customer brought the vehicle in with a service enginelight. The service dept replaced all intake valves, valve locks of bothcylinder heads, R&R heads and headgaskets.  In each case the check engine light was an indicator of various issues. Eachissue was addressed and the repair was completed.The customer had purchased an extended service plan which covered all repairswith the exception of a $100 deductible.  The deductible was waived on theOctober 20th repairs.When I met with the customer on December 4, 2014 the customer told me that hebelieved that the starter in the vehicle had failed. The car would not turnover and was clicking. I apologized for his inconvenience and that I would havethe vehicle towed in and I would get starter (or whatever was wrong) repairedwithout any charge for the repair or the tow. I would have also provided alternativetransportation while the car was repaired.The customer declined.  He indicated that he was in the middle of filingbankruptcy and that the vehicle would likely be included in the bankruptcy.In reviewing his concerns and inconvenience I offered a gift card for $250 as agood will gesture since he did not want Matt Blatt to repair the car. Heaccepted.Due to the fact that the customer has indicated that he was filingbankruptcy,  we are not able to accept the vehicle as a trade or secure financing on anothercar We want to provide any assistance we can to this customer. We will provide himwith repairs at no cost to him. We will also provide transportation during therepair free of charge. We want to support this customer and will help in any waypossible. I am not sure what his payment status on his loan is now or if he hasfiled the bankruptcy. If he can contact me directly I will be happy to exploreany options that may be available.