Devan Chevrolet Buick of Wilton

Complaint: [redacted] I am rejecting this response because: The bottom line is that I still dont have confidence in car nor do I feel safe driving the car with my expectant wife with me or having her drive the car aloneI still feel the month payment did not resolve my issues as I am still driving the carInstead of the month payment we were discussing the option of having the dealership pay the $2000(estimate) termination fee so that I can walk away from the vehicleThey decided not to do so and offered me the option of signing a new full term lease with money out of pocket up front and/or a higher monthly paymentI would also like to state that I felt the response time was not timely nor was I spoke to in a respectful manner Sincerely, [redacted]

From: [redacted] Sent: Monday, July 21, 4:PM To: Revdex.com Subject: case [redacted] purchased new August .1st complaint Jan wiper blade inopComplaint resolved2nd complaint driver seat creaks when stopping or accelerating part ordered miles.3rd r/o installed part for seatDid recall shaft seal leak miles.4th r/o wheel alignment customer stated steering wheel not straight at miles no charge .5th r/o Car died on highway would not turn overWe replaced engine as per [redacted] under warranty loaner car was supplied to customer13727miles.6th r/o at miles car brought in for Air bag warning message replaced as directed by ***the connector under driver seat .Loaner car supplied .Changed oilInspected, replaced wiper blades.7TH r/o at miles Right rear blinker out and alignment repairedSupplied loaner car.8th r/o customer states air bag light on .Change oilSeat creaksTech could not feel or here creakingOrdered parts for campaign.9th r/o miles performed campaign on side air bag connectorRepositioned seat tracks per ***pi 10521.Supplied loaner carCustomer stated engine light was on but went off today knock sensor code due to low octane gas.10th r/o miles customer states seat creakingReplaced seat frameS.e.s light on found plug wire looseOrdered parts for 2nd seat belt campaignLoaner car days11th r/o car towed in battery had failedReplaced batteryDid campaign .Rental car was providedSpoke to ***rep and they decided that they would pay [redacted] $which equates to one monthly payment for lost use of his carWe gave [redacted] his buy out optionsThey were not acceptable to himHe wanted to get into a two year newer same spec vehicle with no money out of pocket for the same monthly payment and shorter term .I had offered to drive his vehicle and give them a loaner vehicle for their vacationHoping to build their confidence back in the vehicleAs you see we have repaired all complaints and supplied loaner cars when needed

Complaint: [redacted]
I am rejecting this response because:
The bottom line is that I still dont have confidence in car nor do I feel safe driving the car with my expectant wife with me or having her drive the car alone. I still  feel the 1 month payment did not resolve my issues as I am still driving the car. Instead of the 1 month payment we were discussing the option of having the dealership pay the $2000(estimate) termination fee so that I can walk away from the vehicle. They decided not to do so and offered me the option of signing a new full term lease with money out of pocket up front and/or a higher monthly payment. I would also like to state that I felt the response time was not timely nor was I spoke to in a respectful manner.
Sincerely,
[redacted]

From: [redacted]
Sent: Monday, July 21, 2014 4:47 PM
To: Revdex.com
Subject: case [redacted]
[redacted] purchased new August 2012 .1st complaint Jan 2013 wiper blade inop. Complaint resolved. 2nd complaint driver seat creaks when stopping or accelerating part ordered...

8412 miles.3rd r/o installed part for seat. Did recall shaft seal leak 8660 miles.4th r/o wheel alignment customer stated steering wheel not straight at 11850 miles no charge .5th r/o Car died on highway would not turn over. We replaced engine as per ** under warranty loaner car was supplied to customer. 13727miles.6th r/o at 17227 miles car brought in for Air bag warning message replaced as directed by  [redacted]. the connector under driver seat .Loaner car supplied .Changed oil. Inspected, replaced wiper blades.7TH r/o at 18293 miles Right rear blinker out and alignment repaired. Supplied loaner car.8th r/o customer states air bag light on .Change oil. Seat creaks. Tech could not feel or here creaking. Ordered parts for campaign.9th r/o 22937 miles performed campaign on side air bag connector. Repositioned seat tracks per [redacted]. pi 10521.Supplied loaner car. Customer stated engine light was on but went off today knock sensor code due to low octane gas.10th r/o 23278 miles customer states seat creaking. Replaced seat frame. S.e.s light on found plug wire loose. Ordered parts for 2nd seat belt campaign. Loaner car 4 days. 11th r/o car towed in battery had failed. Replaced battery. Did campaign .Rental car was provided. Spoke to [redacted]. rep and they decided that they would pay [redacted] $518.21 which equates to one monthly payment for lost use of his car. We gave [redacted] his buy out options. They were not acceptable to him. He wanted to get into a two year newer same spec vehicle with no money out of pocket for the same monthly payment and shorter term .I had offered to drive his vehicle and give them a loaner vehicle for their vacation. Hoping to build their confidence back in the vehicle. As you see we have repaired all complaints and supplied loaner cars when needed.

Review: I leased a brand new [redacted] in Sept of 2012 and have brought my cars in for repair at least 10 times. 3 of the times I had to have my car towed in and twice it stopped on the highway (thankfully I was in the slow lane both times). In addition, my engine had to be replaced within the first year and I had to bring it in multiple times for a seat issue (which they said was not occurring) and for an airbag indicator issue which was eventually rectified as a recall. I have also had issues with poor customer service from the service dept. Lastly I have recently requested that they replace the vehicle as I dont feel safe driving in the vehicle or having my expectant wife as a passenger or driving the vehicle. I tried to reach out to the general manager ([redacted]) of the dealership who had the original sales rep ([redacted]) call me back instead of calling me back himself. For the record [redacted] is the only person who has been responsive.I eventually tracked [redacted] down today to speak with him in person and he told me that the hands were tied as corporate ** would not buy back the car. Therefore, he was taking not taking any responsibility that the vehicle came from his dealership. In addition, when I expressed my concern about the safety of my family and not having peace of mind enough to drive the vehicle to a short trip to vacation in RI. His solution would be willing to drive my car for a week to give me piece of mind or provide me with a loaner vehicle for my trip. When I said I was not satisfied with these options he said "sometimes you cant have what you want and that I was acting like a child". His other option was for me to sign a new lease for the full term at a higher monthly payment (I believe it was to be increased to $667 from $522). I reached out to the corporate ** office again and they said it falls on the dealership.Desired Settlement: I would like to be provided with a new vehicle for the remainder of my lease at the same montly payment.

Business

Response:

From: [redacted]

Sent: Monday, July 21, 2014 4:47 PM

To: Revdex.com

Subject: case [redacted] purchased new August 2012 .1st complaint Jan 2013 wiper blade inop. Complaint resolved. 2nd complaint driver seat creaks when stopping or accelerating part ordered 8412 miles.3rd r/o installed part for seat. Did recall shaft seal leak 8660 miles.4th r/o wheel alignment customer stated steering wheel not straight at 11850 miles no charge .5th r/o Car died on highway would not turn over. We replaced engine as per ** under warranty loaner car was supplied to customer. 13727miles.6th r/o at 17227 miles car brought in for Air bag warning message replaced as directed by [redacted]. the connector under driver seat .Loaner car supplied .Changed oil. Inspected, replaced wiper blades.7TH r/o at 18293 miles Right rear blinker out and alignment repaired. Supplied loaner car.8th r/o customer states air bag light on .Change oil. Seat creaks. Tech could not feel or here creaking. Ordered parts for campaign.9th r/o 22937 miles performed campaign on side air bag connector. Repositioned seat tracks per [redacted]. pi 10521.Supplied loaner car. Customer stated engine light was on but went off today knock sensor code due to low octane gas.10th r/o 23278 miles customer states seat creaking. Replaced seat frame. S.e.s light on found plug wire loose. Ordered parts for 2nd seat belt campaign. Loaner car 4 days. 11th r/o car towed in battery had failed. Replaced battery. Did campaign .Rental car was provided. Spoke to [redacted]. rep and they decided that they would pay [redacted] $518.21 which equates to one monthly payment for lost use of his car. We gave [redacted] his buy out options. They were not acceptable to him. He wanted to get into a two year newer same spec vehicle with no money out of pocket for the same monthly payment and shorter term .I had offered to drive his vehicle and give them a loaner vehicle for their vacation. Hoping to build their confidence back in the vehicle. As you see we have repaired all complaints and supplied loaner cars when needed.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The bottom line is that I still dont have confidence in car nor do I feel safe driving the car with my expectant wife with me or having her drive the car alone. I still feel the 1 month payment did not resolve my issues as I am still driving the car. Instead of the 1 month payment we were discussing the option of having the dealership pay the $2000(estimate) termination fee so that I can walk away from the vehicle. They decided not to do so and offered me the option of signing a new full term lease with money out of pocket up front and/or a higher monthly payment. I would also like to state that I felt the response time was not timely nor was I spoke to in a respectful manner.

Sincerely,