Deveraux Glen

[redacted] complaints and requests were reviewed and responded to at an earlier date by our legal council and Regional Manager [redacted] was offered the opportunity to transfer to another apartment on site with the same rent amount and lease terms If she chooses to reject this offer, it is in her lease terms, she may break her lease with a lease break fee

Complaint: [redacted] I am rejecting this response because: Either accidentally or deliberately, the response very much misrepresents my complaint I requested a "reduced rental value" for those months when BOTH my apartment was stinking of cigarette and marijuana smoke and causing me respiratory problems AND I was having to look at bags of trash every time I entered or left my home, as well as see increased loose garbage on the grounds The response says that there has not been an increase in loose garbage on the grounds since the onset of the garbage program, but I disagree And whether it is related to the program or not, the fact remains that I have seen pills, sharps, and vials of medical product on the ground, as well as, for example, pieces of trash on the ground on one day just on my way from the mailbox back to my apartment I have offered to provide photographic evidence of these pieces of waste to the property, but they have not accepted Again, the increase in garbage in common areas is in violation of the law to keep those areas free of garbage, and the doorstep trash program is in direct violation of my lease, which says trash has to be in nearby dumpsters The hot tub problem is just an example of advertising and is not central to my argument My argument is, again, that I at the very least should not have to pay a lease break fee when I am moving out because of their significant and material failure to adhere to the lease agreement They broke the lease by starting a program wherein, in an attempt to make profits by charging for a "valet service," they are forcing residents (who never got the chance to agree to the program) to look at bags of their neighbors' garbage all the time Their response does not suggest any additional solutions: it simply reiterates my complaint that, despite their having clearly broken the lease agreement themselves, they are refusing to compensate me for my reduction in value of my home or even to simply waive the lease break fee Sincerely, [redacted]

[redacted] a resident at Deveraux Glen Apt # [redacted] came into my office stating we were in violation of her lease agreement and in turn wanted out of her lease agreement with no fee and a rent discount.
She states we are in violation of her lease agreement because we added Valet Waste...

service at the property which enables residents to put a designated trash can by their door nightly for Valet Waste to take the trash to the dumpsters.  The residents are not charged for this service until they have signed a new lease agreement with the cost and addendum added.  We are not in violation because [redacted] is not being charged and there are still dumpsters on site as before the service was implemented.
She also claims there is a large amount of trash on the property due to the Valet Waste program. We have a groundskeeper that removes trash from our very large property every day.  There may be items we miss here and there but that has nothing to do with the new waste program.  The pictures [redacted] provided us was a cigarette butt, a screw and a starbucks cup. 
[redacted] stated she wanted a rent discount because one of the three hot tubs we have on site has been inoperable for a long period of time.  A hot tub is an amenity and has no bearing on her rent amount.  There are two other hot tubs she could use.  The hot tub in question has a crack in the bottom and the whole shell needs to be replaced.  The water level under the hot tub has to be at zero in order for the contractor to replace it.  This only happens in the summer when the ground is very dry and we are waiting for the contractor to start the project.
[redacted] biggest complaint was that smoke was going into her apartment from her neighbor beneath and causing her great health issues.  The first complaint of smoke came in early 2016 and we spoke to the resident, asking them not to smoke on their patio.  [redacted] has not complained about smoke until she just brought it up again with her break lease request.
 
We denied [redacted] request to move out without a lease break and her request for discounted rent.  We did inform her we would be more than happy to

[redacted] complaints and requests were reviewed and responded to at an earlier date by our legal council and Regional Manager.  [redacted] was offered the opportunity to transfer to another apartment on site with the same rent amount and lease terms.  If she chooses to reject this offer, it is in her lease terms, she may break her lease with a lease break fee.

Complaint: [redacted]I am rejecting this response because:
 
Either accidentally or deliberately, the response very much misrepresents my complaint.  I requested a "reduced rental value" for those months when BOTH my apartment was stinking of cigarette and marijuana smoke and causing me respiratory problems AND I was having to look at bags of trash every time I entered or left my home, as well as see increased loose garbage on the grounds.  The response says that there has not been an increase in loose garbage on the grounds since the onset of the garbage program, but I disagree.  And whether it is related to the program or not, the fact remains that I have seen pills, sharps, and vials of medical product on the ground, as well as, for example, 15 pieces of trash on the ground on one day just on my way from the mailbox back to my apartment.  I have offered to provide photographic evidence of these pieces of waste to the property, but they have not accepted.  Again, the increase in garbage in common areas is in violation of the law to keep those areas free of garbage, and the doorstep trash program is in direct violation of my lease, which says trash has to be in nearby dumpsters.  The hot tub problem is just an example of false advertising and is not central to my argument.  My argument is, again, that I at the very least should not have to pay a lease break fee when I am moving out because of their significant and material failure to adhere to the lease agreement.  They broke the lease by starting a program wherein, in an attempt to make profits by charging for a "valet service," they are forcing residents (who never got the chance to agree to the program) to look at bags of their neighbors' garbage all the time.  Their response does not suggest any additional solutions:  it simply reiterates my complaint that, despite their having clearly broken the lease agreement themselves, they are refusing to compensate me for my reduction in value of my home or even to simply waive the lease break fee.
Sincerely,[redacted]