Devers-Thibodeaux Agency

THE REMAINING BALANCE OWED ON REBATES TO CUSTOMER OF $WILL BE CREDITED TO CUSTOMER'S CREDIT CARD UPON RECEIPT OF CREDIT CARD NUMBER AND EXPIRATION DATE

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:You were kind enough to help me with my Revdex.com complaint ID# [redacted] against Thornberry's ApplianceAlthough I accepted their resolution for a refund, they have still not sent or provided a check to meI called the Revdex.com this morning, and they suggested that I contact you via email.Please advise what next steps are required from me to receive the refund that Thornberry's stated they would provide Regards, [redacted] ***

Our policy is and has always been if an extended warranty is not used, we refund half of charge back in store credit. To satisfy this customer we will refund a check directly to customer for $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

WE MAILED CUSTOMER CHECK #*** ON 9/14/FOR $

We are truly sorry for the miscommunication with this customer and will gladly refund them the $they have requested

A CHECK WAS MAILED TO CUSTOMER TWO WEEKS AGO FOR REFUND.

Complaint: [redacted]
I am rejecting this response because:You were kind enough to help me with my Revdex.com complaint ID# [redacted] against Thornberry's Appliance. Although I accepted their resolution for a refund, they have still not sent or provided a check to me. I called the Revdex.com this morning, and they suggested that I contact you via email.Please advise what next steps are required from me to receive the refund that Thornberry's stated they would provide.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am, however, disappointed that Thornberrys failed to extend the same customer satisfaction in regard to the microwave purchase, co-insurance due of $74.50 (total due amount of $149.00). As a Senior, they have taken my money in bad faith and their policy was NOT store credit. It isn't even printed on the paperwork that I signed. 
Regards,
[redacted]

THE REMAINING BALANCE OWED ON REBATES TO CUSTOMER OF $475.00 WILL BE CREDITED TO CUSTOMER'S CREDIT CARD UPON RECEIPT OF CREDIT CARD NUMBER AND EXPIRATION DATE.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and will accept this resolution.I will note - we are disappointed that the bulk of the rebate remains in the form of a gift card when that was not specified at time of purchased.  However, what's more disappointing to us is that the business proved so difficult to deal with, particularly since this was the 4th appliance purchase we've made from them.  To not acknowledge or return multiple emails and phone calls from a customer trying to clarify a situation is certainly poor customer service.  This situation should not have had to escalate to the Revdex.com (and then take over a month for the business to even reply to the Revdex.com's multiple inquiries).
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]