Device Pitstop

[redacted] She came in with a broken screen on her LG Tribute cell phoneWe quoted $for a screen replacement Our professional advice was that she simply buy a new LG Tribute as they are around $newShe went ahead with the repairWe ordered the screen in and replaced it the same day we received it A few days after picking up her phone, she returned and told us the proximity sensor was brokenWe checked it in under warrantyThe proximity sensor seemed to work fine during phone calls (the screen would turn black when the phone was up to your face, and turn back on when you pulled it away.) Thinking I had fixed the issue I contacted her and she came in and picked it upShe came back in almost immediately saying the phone was not fixedThe real issue was that the phone would not activate with an incoming call The customer stayed in our shop over the next couple of hours as I attempted a fixMy work-around was unacceptable to the customer, so I offered to give her a working phone we had in stockAll of phones are refurbished and in good working orderUnfortunately, I gave her a Verizon phone, one that would not work on the Sprint network Upon leaving, I told her that if she had any trouble to come back and I would give her a different oneI was trying to do the right thing by providing her a working phoneI even went so far as to offer to buy her a new Tribute She came back in a couple days later upset that the phone wouldn't work on SprintShe demanded a refund which we accepted, and she returned the working Verizon phoneWhile we made a mistake giving a phone that wouldn’t work on Sprint’s network, I would have gladly exchanged itI did my best to resolve the issue and would have kept working with her get to a happy resolutionAt no time did we misrepresent facts, or lie to the customer The customer received her requested refundDecisions she made past that are hers aloneAt no time did we misrepresent facts, or lie to the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

The item that the customer purchased was ordered within minutes of his purchaseThe store has no control of the shipper nor the sellerWhen ordered, the customer was notified that the item would be arriving between July 13th through the 19thThe item was delivered to the store just before closing on July 17thThe shipper and seller are beyond the control of our business

To whom it may concern,I am forwarding the emails [redacted] and I have exchanged I believe this situation has been resolved I went with my installer to his home on 9/9/and we put everything back the way it was His [redacted] Network is back online and working While I was there I Talked with [redacted] about the whole situation She has been our only contact when we have been at his residenceWhen we requested payment the services were on and working My installer informed [redacted] that when the phone ported from [redacted] , he would like to change the cable to a larger size just to be sure of longtime trouble free serviceI ask if she offered to pay at time of install and she said no, it was not her bill it was *** She said she offered to call [redacted] and did so that day She was informed by our installer that he would need to take care of the bill by the end of the dayEveryone was in agreement and understood [redacted] his girlfriend was never at the house I am the owner and I know that currently we have no way to pay online My installer is also aware of this and states he never told anyone to pay onlineWe do not set up any account until we have a paying customer, if he had really offered to pay we would have set up the account right then This all transpired on the day of installation, 9/2/ At 4:pm on 9/3/ [redacted] , our office girl, called and left a message for *** I take it from his response he didn't like the message When he called originally to order service I personally went over all the charges with him and his girlfriend, ***, on the phone including installation charge The only place that we have anything free is on our website We offer free internet install for existing cable subscribersThe [redacted] post below, was posted on 9/3/ Bottom line is he was supposed to pay, he didn't, we asked again for payment, he got angry and started his smear campaignWe have people that work out of this office He clearly states in his email that of us are "great to deal with" Unfortunately [redacted] has the thankless job of collecting money He asked me in his email to give him a reason to stay I have found from past experience, people that react as he did are not people I want as customers so we made arrangements with [redacted] to put everything back as it was If you have any questions or need any clarification please feel free to contact me[redacted] PresidentGolden Valley Cable

Hello, There is no sales person named 'Brad' at our Minnetonka locationThis review was left on the Minnetonka location's page and we have received no emails from the complainantWe believe this is meant for our Burnsville locationPlease remove this complaint

The item that the customer purchased was ordered within minutes of his purchaseThe store has no control of the shipper nor the sellerWhen ordered, the customer was notified that the item would be arriving between July 13th through the 19thThe item was delivered to the store just before closing
on July 17thThe shipper and seller are beyond the control of our business

I went this [ DEVICEPITSTOP ] store looking to by A laptop battery but they did not have one for my laptop but they convince me or promise me that if I paid in advance they can order me one online and I paid $and I can have it in three [] days but they never make any orders and it has been weeks .every time I go there to check they don't even look my recite or check the statues and they are hostile and rude to word me and I know form reaction or answer I got every time I go there he was lying from the look and he never order it and this sg is not legitimate or true business man and he looks stone or high on something
and I have been patient with this sg .please help

Complaint: ***
I am rejecting this response because: ? after I went there? three [] times and? getting this negative response the last two week ? ? I went out bought? what I was looking for? so I do not need it anymore so I need my refund? I? was tolled first? I should have it on June 6? when I went there on? June he insulted me like? why I was there? I should be waiting until he calls me ? but? any way I went? back? on June and again he was very hostile and saying like don't? f *** came back? until we call you ''? ' after that? decided to do some thing about it? ? dear sr? madam this person needs some kind of lessons how to talk to costumers .? so? I? do not need it anymore .?
Sincerely,?
*** *** ? ?

I have contacted the customer and they have been taken care of and satisfied.  The problem arose from our installer not communicating with our tech.   They have been counseled and this problem should not happen again.

[redacted]   She came in with a broken screen on her LG Tribute 5 cell phone. We quoted $95 for a screen replacement.   Our professional advice was that she simply buy a new LG Tribute 5 as they are around $60 new. She went ahead with the repair. We ordered the screen in and replaced it...

the same day we received it.   A few days after picking up her phone, she returned and told us the proximity sensor was broken. We checked it in under warranty. The proximity sensor seemed to work fine during phone calls (the screen would turn black when the phone was up to your face, and turn back on when you pulled it away.)   Thinking I had fixed the issue I contacted her and she came in and picked it up. She came back in almost immediately saying the phone was not fixed. The real issue was that the phone would not activate with an incoming call.   The customer stayed in our shop over the next couple of hours as I attempted a fix. My work-around  was unacceptable to the customer, so I offered to give her a working phone we had in stock. All of phones are refurbished and in good working order. Unfortunately, I gave her a Verizon phone, one that would not work on the Sprint network.   Upon leaving, I told her that if she had any trouble to come back and I would give her a different one. I was trying to do the right thing by providing her a working phone. I even went so far as to offer to buy her a new Tribute 5.   She came back in a couple days later upset that the phone wouldn't work on Sprint. She demanded a refund which we accepted, and she returned the working Verizon phone. While we made a mistake giving a phone that wouldn’t work on Sprint’s network, I would have gladly exchanged it. I did my best to resolve the issue and would have kept working with her get to a happy resolution. At no time did we misrepresent facts, or lie to the customer.   The customer received her requested refund. Decisions she made past that are hers alone. At no time did we misrepresent facts, or lie to the customer.

Hello, There is no sales person named 'Brad' at our Minnetonka location. This review was left on the Minnetonka location's page and we have received no emails from the complainant. We believe this is meant for our Burnsville location. Please remove this complaint.

To whom it may concern,I am forwarding the emails [redacted] and I have exchanged.  I believe this situation has been resolved.  I went with my installer to his home on 9/9/15 and we put everything back the way it was.  His [redacted] Network is back online and working.  While I was...

there I Talked with [redacted] about the whole situation.  She has been our only contact when we have been at his residence. When we requested payment the services were on and working.  My installer informed [redacted] that when the phone ported from [redacted], he would like to change the cable to a larger size just to be sure of longtime trouble free service. I ask if she offered to pay at time of install and she said no, it was not her bill it was [redacted].  She said she offered to call [redacted] and did so that day.  She was informed by our installer that he would need to take care of the bill by the end of the day. Everyone was in agreement and understood.  [redacted] his girlfriend was never at the house.  I am the owner and I know that currently we have no way to pay online.  My installer is also aware of this and states he never told anyone to pay online. We do not set up any account until we have a paying customer, if he had really offered to pay we would have set up the account right then.  This all transpired on the day of installation, 9/2/15.   At 4:30 pm on 9/3/15 [redacted], our office girl, called and left a message for [redacted].  I take it from his response he didn't like the message.  When he called originally to order service I personally went over all the charges with him and his girlfriend, [redacted], on the phone including installation charge.  The only place that we have anything free is on our website.  We offer free internet install for existing cable subscribers. The [redacted] post below, was posted on 9/3/15.  Bottom line is he was supposed to pay, he didn't, we asked again for payment, he got angry and started his smear campaign. We have 3 people that work out of this office.  He clearly states in his email that 2 of us are "great to deal with".  Unfortunately [redacted] has the thankless job of collecting money.  He asked me in his email to give him a reason to stay.  I have found from past experience, people that react as he did are not people I want as customers so we made arrangements with [redacted] to put everything back as it was.    If you have any questions or need any clarification please feel free to contact me.[redacted]PresidentGolden Valley Cable

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.