10pt;"> Complaint: [redacted] I am rejecting this response because: From: [redacted] >Date: Wed, Sep 21, at 12:PMSubject: Complaint [redacted] To: " [redacted] I just saw this emailPlease reopenI haven’t seen any other emails pertaining this matterMy current address is [redacted] same as I previously gave them [redacted]
Hello ***, I see that you have store credit in your accountIf you would prefer a refund kindly provide us with your address so I can issue a check for you, thank you!
Hello, I see that our office had refunded your shipping fee on 5/for the delay (Refunded amount of $onlineTransaction ID: " [redacted] ".) Kindly let us know if you would like us to send you a free tempered glass as a courtesy for the delay as well, thank you!
Hello,I have checked status with [redacted] and see that your package was delivered (see below)Thank you for your patience and understandingWe truly appreciate your patronage as our client! Please feel free to call our office with any questions or concerns you may have about your order at [redacted] , thank you! Tracking Number: [redacted] delivered Updated Delivery Day: Monday, August 29, Product & Tracking Information Postal Product: First-Class Package Service Features: [redacted] Tracking® DATE & TIME STATUS OF ITEM LOCATION August 29, , 1:pm Delivered, In/At Mailbox [redacted] Your item was delivered in or at the mailbox at 1:pm on August 29, in [redacted] ***
Complaint: [redacted] I am rejecting this response because: This is the exact same response you've sent alreadyIt's insulting and completely inaccurateYou sold me a phone that was advertised as factory unlocked and it was notThat is fraudYour ad didn't say "factory unlocked after you go through a complicated set of instructions we'll send you after you find out the hard way it's really not unlocked" - it said "factory unlocked"Again, IT WAS NOT, AND THAT IS FRAUDIt cost me an additional $on top of the $I already spent with your company in order to be able to use the phoneYour instructions were useless, as due to the fact that I needed a phone immediately for my job and had already been left without a phone for a day and a half, I was forced to activate the phone - and not with the carrier of my choice Returning it would only cost me more money and inconvenienceTake a mulligan, guys, and refund meI am not going away on this Regards, [redacted] ***
Hello, I have noted your concerns and spoken with our returns department who has confirmed receipt of your orders and processing of your refunds I did want to note that one of your orders was for a used device in which we clearly described the condition of the deviceThe other device you purchased was only manufactured for [redacted] and not for [redacted] [redacted] does not make an [redacted] which is exactly what we had shipped youWe are sorry that you experienced these issues and strongly urge you to full research prior to purchase about network compatibility to avoid future discrepancies
“We have received an inquiry from this client in regards to their device needing to be setup for their carrier on Jan 25, 4:PMWe responded with setup instructions on Jan 25, 5:PMAfter our response was promptly sent to this client we never received any response or notification that they were having an issue getting their device setup with their carrierdays later on 2/we received a [redacted] case from this client who stated that they were unable to setup the device with their carrier and wanted us to pay for them to switch to a different carrier that suited them betterThis of course is not covered by our policies or warranty and we gladly offered them an expedited exchange or full refund.”
Thought I would be receiving a brand new Samsung S Instead I received a used one The listing on the devices-now.com does not start on the subject that it is used You have looked buried in a "What's Included Tap" that explains that the phone is "Days Used" Which is an obvious lie since is the same description for all their phones I called, emailed, and filed a claim through PayPal (since that is how I paid) They it has been Days and they have not responded to any of my calls/emails/return requests Don't bother buying anything from this place Worst experience ever
I just left the AT&T store againI performed the instructions on the phone as well as [redacted] , the [redacted] technicianI was told once again that the phone does NOT work Complaint: I am rejecting this response because: Regards, [redacted] ***
Revdex.com: 150%;">I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Do not order from this company! They will not respond to their phone messages and rarely to their online messagesI ordered an unlocked Iphonefrom them on Jan and didn't receive the phone for over a weekWhen I received it, it was a locked phone and they told me it wasn'tI contacted Apple and the phone company it was locked under and couldn't get it unlocked which they both told me it was lockedNow Devices Now will not respond back to meThey said they would pay to have it unlocked and would respond back to me with in 24-hoursIt has been over days and they will not respond back I want this issue taken care of ASAP!
Hello [redacted] We are sorry to hear of the issues you are experiencing with your order and are here to assist youPlease know that resolving your issue in a timely fashion is our utmost priorityIf you have any urgent concerns you may call our office directly at [redacted] between the hours of 9am - 5pm EST.I have created an RMA for your orderYou can check status on this RMA by logging into your account and going to My Account, My ReturnsImportant: Please email [redacted] when you return your item so we can initiate processing of your replacement item for youPlease feel free to ask us any questions or concerns you may have as we will be glad to assist you
Complaint: ***
I am rejecting this response because:
"Factory unlocked" means the phone is able to be activated with any carrierIn this case, Devices-Now advertised the phone as being able to be used with ***I bought the phone specifically to use with ***, which is the carrier utilized by *** *** ***, my carrier of choiceThe phone was NOT UNLOCKED AS ADVERTISEDThe ad did not say "unlocked after you follow a page and a 1/of complicated instructions we'll send you when you realize it's not unlocked" - it said "factory unlocked." It was notThat is textbook advertising, plain and simple. The instructions they sent me were useless and too lateI had already been left without a working phone from Sunday to Monday evening, a major inconvenience and very stressfulMy phone is necessary for my job and it caused me a lot of hassle at workNo one could reach me via phone for a day and a halfAs I stated before, I had already bought a sim card from ***, switched my phone number over and was in the process of attempting to activate the phone when it displayed a message saying "only able to be activated with ***." Again, NOT FACTORY UNLOCKEDMy old phone was already rendered useless, as the number had already been switched over, so my only choice was to go to a *** store the next day, the nearest being miles away, and get it activated through themReturning the phone would only be insult to injury - I had already spent $on the phone from Devices-NowThat is a lot of money to meSending it back would mean I would have to fork out more money on top of the $I'd already spent to go buy yet ANOTHER phone, pay out of pocket the shipping charges to return the phone to Devices-Now, and wait for a refundUnacceptableI have copies of their e-mail with the instructions to unlock it - that is proof right there that they sold me a phone that was not factory unlocked as advertisedI am not a technician - the instructions were very complicated with about steps and prompts, filled with abbreviations and jargon that was completely foreign to meNo way could I have done that nor should I have had toI have a copy of the ad from the internet that shows it as "factory unlocked," which, again, it was notIt cost me an extra $to make the phone workable, and that is what I'm demanding Devices-Now refund me for their advertising: The breakdown is this: $for the sim card from *** that I was unable to return because it had already been opened; $19.22, a partial month's service for *** *** *** that I was never able to use, and $49.61, what it cost me to get the phone working from ***, a far cry from the $I would have spent on the *** *** *** plan. I am happy to provide documentation of all of the above, including the e-mail from Devices-Now as well as their ad describing the phone as "factory unlocked." This was my first smart phone, I researched it carefully, and Devices-Now sold me a fraudulent product - they made what was supposed to be an exciting, fun moment into a big, stressful expensive hassle
Regards,
*** ***
I purchased a Samsung Galaxy Sfrom them that was unlocked in November of They advertised on their website that it was compatible with MetroPCS and that is precisely what they sent meIt doesn't send multimedia messages but I do not believe devices-now is responsible for itHowever, I also ordered, in the same purchase order, several accessories for an additional charge as part of a 60% off deal when I purchased the phone, including a in charger and two casesThose products did not ship to me and I have already paid for them sent two emails and left two voicemails to have them fix this and I have not heard one word back from themI will consider changing this review based upon the service I receive once I do finally hear back from them, though I am not holding my breath based on other reviews of this company on other websites I have visited after my purchase
Hi ***My deepest apologies to you for the inconvenience you have had to go through and the delay in respondingIt wasn't until we received the notice from the Revdex.com that I looked up your account and found that the system glitched, closing out your ticket so that we were never notifiedI am sorry that you are not satisfied with your order and can't say I blame you after reading your messageYour order does say mint condition and that's what you should have receivedas well as the appropriate accessories.
As you requested, I can send you an RMA to return the order and issue you a full refund.
If you'd still like the phone, I can do an exchange as well as refund your account 5% for your troubles.
I will proceed to issuing the RMA so you should have an email to follow with the instructions on how to send that backAgain, I am sorry for your experience as that is not how conduct business
Complaint:
I am rejecting this response because:
This does not solve the problem
Is three and a half weeks late from the time I made the complaint
Regards,
*** ***
It's a fraud.this company never sent the item which I ordered and paidthey have a fake customer service - no body will reply, either by phone or emailI have left emails and phone calls in the past one week and never gotten response.I have called them over times but all the time they all said all reps are busy hours.I went to website to check reviews and a lot of buyers have mentioned this company is a fraudeven finally if they sent a phone with many weeks delayed, the phone won't work.I need my money back right nowit's terrible experience and I have wasted my time and no cell phone to use in the past days.I just bought the other cell phone to end this crazy nightmare.I am going to leave my bad experience in Yelp and let people be careful about this company
Emailed customer the correct return labelYour Return request has been approved. Please, print RMA Packing Slip, RMA Shipping Label and send package to:** *** * *** ** *** *** *** *** *** ** ***
All clients returning *** & *** cellular phones must read and comply.All *** & *** *** being returned to our facility for a refund or exchange must have the *** account removed from the deviceFailure to do so will void any refund or exchange offered by our company as the device cannot be used in this state.Please follow the below instructions for removing your device from your *** account.• Turn on your device and go to Settings, ***, then Delete Account• Select Delete• Enter *** password if required• Restart device• Go to Settings, General, Reset• Select Erase All Content & Settings• Enter digit pin• Select ErasePlease follow the below instructions for removing your device from your *** account.• Go to Settings > Accounts & Sync.• Tap on *** Account.• Scroll to the bottom of the page and tap on Remove *** Account.• A small notification will be displayed: You will lose all your data (messages, contacts, etc ...)• Tap on Continue.• Enter your password and follow the onscreen procedure to unlink the current *** account
Complaint: ***
I am rejecting this response because:
my complaint is not if the device was received, it is that the device received is not in fully functional condition. I paid for a fully functional device and the device that was received has a non-functional back button. I want the non-functional device I received replaced with a fully functional device as paid for.
Regards,
*** ***
I paid for a fully functional device
Hello,
I have checked status with [redacted] and see that your package was delivered (see below)
"">Thank you for your patience and understandingWe truly appreciate your patronage as our client! Please feel free to call our office with any questions or concerns you may have about your order at [redacted], thank you!
Tracking Number: [redacted]
delivered
Updated Delivery Day: Wednesday, June 8, 2016
Product & Tracking Information
Postal Product:
Priority Mail 2-Day™
Features:
[redacted] Tracking®
Up to $insurance includedRestrictions ApplyPriority Mail Insurance info icon
DATE & TIME
STATUS OF ITEM
LOCATION
June 8, , 11:am
Delivered, In/At Mailbox
[redacted]
Your item was delivered in or at the mailbox at 11:am on June 8, in [redacted]
10pt;"> Complaint: [redacted] I am rejecting this response because: From: [redacted] >Date: Wed, Sep 21, at 12:PMSubject: Complaint [redacted] To: " [redacted] I just saw this emailPlease reopenI haven’t seen any other emails pertaining this matterMy current address is [redacted] same as I previously gave them [redacted]
Hello ***, I see that you have store credit in your accountIf you would prefer a refund kindly provide us with your address so I can issue a check for you, thank you!
Hello, I see that our office had refunded your shipping fee on 5/for the delay (Refunded amount of $onlineTransaction ID: " [redacted] ".) Kindly let us know if you would like us to send you a free tempered glass as a courtesy for the delay as well, thank you!
Hello,I have checked status with [redacted] and see that your package was delivered (see below)Thank you for your patience and understandingWe truly appreciate your patronage as our client! Please feel free to call our office with any questions or concerns you may have about your order at [redacted] , thank you! Tracking Number: [redacted] delivered Updated Delivery Day: Monday, August 29, Product & Tracking Information Postal Product: First-Class Package Service Features: [redacted] Tracking® DATE & TIME STATUS OF ITEM LOCATION August 29, , 1:pm Delivered, In/At Mailbox [redacted] Your item was delivered in or at the mailbox at 1:pm on August 29, in [redacted] ***
Complaint: [redacted] I am rejecting this response because: This is the exact same response you've sent alreadyIt's insulting and completely inaccurateYou sold me a phone that was advertised as factory unlocked and it was notThat is fraudYour ad didn't say "factory unlocked after you go through a complicated set of instructions we'll send you after you find out the hard way it's really not unlocked" - it said "factory unlocked"Again, IT WAS NOT, AND THAT IS FRAUDIt cost me an additional $on top of the $I already spent with your company in order to be able to use the phoneYour instructions were useless, as due to the fact that I needed a phone immediately for my job and had already been left without a phone for a day and a half, I was forced to activate the phone - and not with the carrier of my choice Returning it would only cost me more money and inconvenienceTake a mulligan, guys, and refund meI am not going away on this Regards, [redacted] ***
Hello, I have noted your concerns and spoken with our returns department who has confirmed receipt of your orders and processing of your refunds I did want to note that one of your orders was for a used device in which we clearly described the condition of the deviceThe other device you purchased was only manufactured for [redacted] and not for [redacted] [redacted] does not make an [redacted] which is exactly what we had shipped youWe are sorry that you experienced these issues and strongly urge you to full research prior to purchase about network compatibility to avoid future discrepancies
“We have received an inquiry from this client in regards to their device needing to be setup for their carrier on Jan 25, 4:PMWe responded with setup instructions on Jan 25, 5:PMAfter our response was promptly sent to this client we never received any response or notification that they were having an issue getting their device setup with their carrierdays later on 2/we received a [redacted] case from this client who stated that they were unable to setup the device with their carrier and wanted us to pay for them to switch to a different carrier that suited them betterThis of course is not covered by our policies or warranty and we gladly offered them an expedited exchange or full refund.”
Thought I would be receiving a brand new Samsung S Instead I received a used one The listing on the devices-now.com does not start on the subject that it is used You have looked buried in a "What's Included Tap" that explains that the phone is "Days Used" Which is an obvious lie since is the same description for all their phones I called, emailed, and filed a claim through PayPal (since that is how I paid) They it has been Days and they have not responded to any of my calls/emails/return requests Don't bother buying anything from this place Worst experience ever
I just left the AT&T store againI performed the instructions on the phone as well as [redacted] , the [redacted] technicianI was told once again that the phone does NOT work Complaint: I am rejecting this response because: Regards, [redacted] ***
Revdex.com: 150%;">I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Do not order from this company! They will not respond to their phone messages and rarely to their online messagesI ordered an unlocked Iphonefrom them on Jan and didn't receive the phone for over a weekWhen I received it, it was a locked phone and they told me it wasn'tI contacted Apple and the phone company it was locked under and couldn't get it unlocked which they both told me it was lockedNow Devices Now will not respond back to meThey said they would pay to have it unlocked and would respond back to me with in 24-hoursIt has been over days and they will not respond back I want this issue taken care of ASAP!
Hello [redacted] We are sorry to hear of the issues you are experiencing with your order and are here to assist youPlease know that resolving your issue in a timely fashion is our utmost priorityIf you have any urgent concerns you may call our office directly at [redacted] between the hours of 9am - 5pm EST.I have created an RMA for your orderYou can check status on this RMA by logging into your account and going to My Account, My ReturnsImportant: Please email [redacted] when you return your item so we can initiate processing of your replacement item for youPlease feel free to ask us any questions or concerns you may have as we will be glad to assist you
Complaint: ***
I am rejecting this response because:
"Factory unlocked" means the phone is able to be activated with any carrierIn this case, Devices-Now advertised the phone as being able to be used with ***I bought the phone specifically to use with ***, which is the carrier utilized by *** *** ***, my carrier of choiceThe phone was NOT UNLOCKED AS ADVERTISEDThe ad did not say "unlocked after you follow a page and a 1/of complicated instructions we'll send you when you realize it's not unlocked" - it said "factory unlocked." It was notThat is textbook advertising, plain and simple. The instructions they sent me were useless and too lateI had already been left without a working phone from Sunday to Monday evening, a major inconvenience and very stressfulMy phone is necessary for my job and it caused me a lot of hassle at workNo one could reach me via phone for a day and a halfAs I stated before, I had already bought a sim card from ***, switched my phone number over and was in the process of attempting to activate the phone when it displayed a message saying "only able to be activated with ***." Again, NOT FACTORY UNLOCKEDMy old phone was already rendered useless, as the number had already been switched over, so my only choice was to go to a *** store the next day, the nearest being miles away, and get it activated through themReturning the phone would only be insult to injury - I had already spent $on the phone from Devices-NowThat is a lot of money to meSending it back would mean I would have to fork out more money on top of the $I'd already spent to go buy yet ANOTHER phone, pay out of pocket the shipping charges to return the phone to Devices-Now, and wait for a refundUnacceptableI have copies of their e-mail with the instructions to unlock it - that is proof right there that they sold me a phone that was not factory unlocked as advertisedI am not a technician - the instructions were very complicated with about steps and prompts, filled with abbreviations and jargon that was completely foreign to meNo way could I have done that nor should I have had toI have a copy of the ad from the internet that shows it as "factory unlocked," which, again, it was notIt cost me an extra $to make the phone workable, and that is what I'm demanding Devices-Now refund me for their advertising: The breakdown is this: $for the sim card from *** that I was unable to return because it had already been opened; $19.22, a partial month's service for *** *** *** that I was never able to use, and $49.61, what it cost me to get the phone working from ***, a far cry from the $I would have spent on the *** *** *** plan. I am happy to provide documentation of all of the above, including the e-mail from Devices-Now as well as their ad describing the phone as "factory unlocked." This was my first smart phone, I researched it carefully, and Devices-Now sold me a fraudulent product - they made what was supposed to be an exciting, fun moment into a big, stressful expensive hassle
Regards,
*** ***
I purchased a Samsung Galaxy Sfrom them that was unlocked in November of They advertised on their website that it was compatible with MetroPCS and that is precisely what they sent meIt doesn't send multimedia messages but I do not believe devices-now is responsible for itHowever, I also ordered, in the same purchase order, several accessories for an additional charge as part of a 60% off deal when I purchased the phone, including a in charger and two casesThose products did not ship to me and I have already paid for them sent two emails and left two voicemails to have them fix this and I have not heard one word back from themI will consider changing this review based upon the service I receive once I do finally hear back from them, though I am not holding my breath based on other reviews of this company on other websites I have visited after my purchase
Hi ***My deepest apologies to you for the inconvenience you have had to go through and the delay in respondingIt wasn't until we received the notice from the Revdex.com that I looked up your account and found that the system glitched, closing out your ticket so that we were never notifiedI am sorry that you are not satisfied with your order and can't say I blame you after reading your messageYour order does say mint condition and that's what you should have receivedas well as the appropriate accessories.
As you requested, I can send you an RMA to return the order and issue you a full refund.
If you'd still like the phone, I can do an exchange as well as refund your account 5% for your troubles.
I will proceed to issuing the RMA so you should have an email to follow with the instructions on how to send that backAgain, I am sorry for your experience as that is not how conduct business
Complaint:
I am rejecting this response because:
This does not solve the problem
Is three and a half weeks late from the time I made the complaint
Regards,
*** ***
It's a fraud.this company never sent the item which I ordered and paidthey have a fake customer service - no body will reply, either by phone or emailI have left emails and phone calls in the past one week and never gotten response.I have called them over times but all the time they all said all reps are busy hours.I went to website to check reviews and a lot of buyers have mentioned this company is a fraudeven finally if they sent a phone with many weeks delayed, the phone won't work.I need my money back right nowit's terrible experience and I have wasted my time and no cell phone to use in the past days.I just bought the other cell phone to end this crazy nightmare.I am going to leave my bad experience in Yelp and let people be careful about this company
Emailed customer the correct return labelYour Return request has been approved. Please, print RMA Packing Slip, RMA Shipping Label and send package to:** *** * *** ** *** *** *** *** *** ** ***
All clients returning *** & *** cellular phones must read and comply.All *** & *** *** being returned to our facility for a refund or exchange must have the *** account removed from the deviceFailure to do so will void any refund or exchange offered by our company as the device cannot be used in this state.Please follow the below instructions for removing your device from your *** account.• Turn on your device and go to Settings, ***, then Delete Account• Select Delete• Enter *** password if required• Restart device• Go to Settings, General, Reset• Select Erase All Content & Settings• Enter digit pin• Select ErasePlease follow the below instructions for removing your device from your *** account.• Go to Settings > Accounts & Sync.• Tap on *** Account.• Scroll to the bottom of the page and tap on Remove *** Account.• A small notification will be displayed: You will lose all your data (messages, contacts, etc ...)• Tap on Continue.• Enter your password and follow the onscreen procedure to unlink the current *** account
Complaint: ***
I am rejecting this response because:
my complaint is not if the device was received, it is that the device received is not in fully functional condition. I paid for a fully functional device and the device that was received has a non-functional back button. I want the non-functional device I received replaced with a fully functional device as paid for.
Regards,
*** ***
I paid for a fully functional device
Hello,
I have checked status with [redacted] and see that your package was delivered (see below)
"">Thank you for your patience and understandingWe truly appreciate your patronage as our client! Please feel free to call our office with any questions or concerns you may have about your order at [redacted], thank you!
Tracking Number: [redacted]
delivered
Updated Delivery Day: Wednesday, June 8, 2016
Product & Tracking Information
Postal Product:
Priority Mail 2-Day™
Features:
[redacted] Tracking®
Up to $insurance includedRestrictions ApplyPriority Mail Insurance info icon
DATE & TIME
STATUS OF ITEM
LOCATION
June 8, , 11:am
Delivered, In/At Mailbox
[redacted]
Your item was delivered in or at the mailbox at 11:am on June 8, in [redacted]