We had two room reservations under the name of [redacted] ***One was 02/27/ - 03/and the second room was just the night of 02/28/ The second room that was only the night of the 28th was checked in to by [redacted] *** All lift tickets and meal vouchers that came with the package were given at time of check-in Rental equipment, if needed is never included in any of our packages*** was aware of this He signed a room charge slip in the amount of $ for rentals and one two-day lift ticket that he bought in addition to his package for a friend that was just coming up to ski and not lodging with him.At check-out he came to the front desk and spoke with a supervisor regarding the charges on his room She went over all of the charges with him and had to pull the receipts to show him what they were for There was one charge that she could not find a receipt for in the amount of $so she did delete that charge The remaining charges were $(rentals and one two-day lift), $( [redacted] * [redacted] ), $(Devil's Den - Bar), and $(Devil's Den - Bar) for a total of $ When he left the resort, all of the charges had been gone over with him reflecting the balance.Since both rooms were under ***'s name ***'s credit card was also saved under ***'s room The amount due was charged to ***'s credit card [redacted] called on 03/to ask about the charge on his card He said that it was suppose to go on ***'s credit card He was told "No Problem Have [redacted] call us up and we can put it on his and refund your card" [redacted] said he would have [redacted] call us[redacted] called on 03/12/and spoke with the assistant front desk manager She went over the charges with him He still was not content so he spoke with the front desk manager too He was disputing the biggest room charge of $for the rentals and one two-day lift ticket He said that he paid cash for the two-day lift ticket that he purchased for his friend and did not room charge thatHe also stated that he had all of his receipts to prove it He was told to scan it and email it or fax it over and we would see what we could do He then stated that he did not have that receipt but he had all of them but that oneHe changed several times how many people had rentals how many days in dispute of the amount He asked us to refund him at least the $charge for a two-day lift ticket that he says he paid cash for (that charge was included in the $room charge with the rentals) He was not happy and started screaming at several times during the conversation He stated that we had the worst customer service he has ever experienced We did state that we were sorry and trying to help him but we have signed receipts and the $two-day pass was part of what the $charge and not a separate transaction At the end of the conversation he said that he wanted us to charge his card and refund ***'s We did try to charge his card and it was declined When we informed him that it did not go through he said "Well, DuhI do not have that card anymore"We asked what card he would like us to put it on and he replied that he did not have it on him and that he would call us back with the numbers so we could get [redacted] refunded.He then sent an email to us on 3/asking us to call him with the new c.cnumber so we could refund his friends credit card A message was left on his voicemail but we never got a response.That is the last we have heard from him
We had two room reservations under the name of *** ***One was 02/27/
- 03/and the second room was just the night of 02/28/2015. The
second room that was only the night of the 28th was checked in to by ***
***. All lift tickets and meal vouchers
that came with the package were
given at time of check-in. Rental equipment, if needed is never included
in any of our packages*** was aware of this. He signed a room charge
slip in the amount of $230 for rentals and one two-day lift ticket that he
bought in addition to his package for a friend that was just coming up to
ski and not lodging with him.At check-out he came to the front desk
and spoke with a supervisor regarding the charges on his room. She went
over all of the charges with him and had to pull the receipts to show him
what they were for. There was one charge that she could not find a receipt
for in the amount of $so she did delete that charge. The remaining
charges were $(rentals and one two-day lift), $(*** *
***), $(Devil's Den - Bar), and $(Devil's Den - Bar)
for a total of $391.71. When he left the resort, all of the charges had
been gone over with him reflecting the balance.Since both rooms were
under ***'s name. ***'s credit card was also saved under ***'s room
The amount due was charged to ***'s credit card*** called on 03/to
ask about the charge on his card. He said that it was suppose to go on
***'s credit card. He was told "No Problem. Have *** call us up and we
can put it on his and refund your card". *** said he would have ***
call us.*** called on 03/12/and spoke with the assistant front desk
manager. She went over the charges with him. He still was not content
so he spoke with the front desk manager too. He was disputing the biggest
room charge of $for the rentals and one two-day lift ticket. He said
that he paid cash for the two-day lift ticket that he purchased for his
friend and did not room charge thatHe also stated that he had all of his
receipts to prove it. He was told to scan it and email it or fax it over
and we would see what we could do. He then stated that he did not have
that receipt but he had all of them but that oneHe changed several times
how many people had rentals how many days in dispute of the amount. He
asked us to refund him at least the $charge for a two-day lift ticket
that he says he paid cash for (that charge was included in the $room
charge with the rentals). He was not happy and started screaming at
several times during the conversation. He stated that we had the worst
customer service he has ever experienced. We did state that we were sorry
and trying to help him but we have signed receipts and the $two-day
pass was part of what the $charge and not a separate transaction.
At the end of the conversation he said that he wanted us to charge his
card and refund ***'s. We did try to charge his card and it was
declined. When we informed him that it did not go through he said
"Well, DuhI do not have that card anymore"We asked what card he
would like us to put it on and he replied that he did not have it on
him and that he would call us back with the numbers so we could get
*** refunded.He then sent an email to us on 3/asking us to
call him with the new c.cnumber so we could refund his friends credit
card. A message was left on his voicemail but we never got a
response.That is the last we have heard from him
We had two room reservations under the name of [redacted] ***One was 02/27/ - 03/and the second room was just the night of 02/28/ The second room that was only the night of the 28th was checked in to by [redacted] *** All lift tickets and meal vouchers that came with the package were given at time of check-in Rental equipment, if needed is never included in any of our packages*** was aware of this He signed a room charge slip in the amount of $ for rentals and one two-day lift ticket that he bought in addition to his package for a friend that was just coming up to ski and not lodging with him.At check-out he came to the front desk and spoke with a supervisor regarding the charges on his room She went over all of the charges with him and had to pull the receipts to show him what they were for There was one charge that she could not find a receipt for in the amount of $so she did delete that charge The remaining charges were $(rentals and one two-day lift), $( [redacted] * [redacted] ), $(Devil's Den - Bar), and $(Devil's Den - Bar) for a total of $ When he left the resort, all of the charges had been gone over with him reflecting the balance.Since both rooms were under ***'s name ***'s credit card was also saved under ***'s room The amount due was charged to ***'s credit card [redacted] called on 03/to ask about the charge on his card He said that it was suppose to go on ***'s credit card He was told "No Problem Have [redacted] call us up and we can put it on his and refund your card" [redacted] said he would have [redacted] call us[redacted] called on 03/12/and spoke with the assistant front desk manager She went over the charges with him He still was not content so he spoke with the front desk manager too He was disputing the biggest room charge of $for the rentals and one two-day lift ticket He said that he paid cash for the two-day lift ticket that he purchased for his friend and did not room charge thatHe also stated that he had all of his receipts to prove it He was told to scan it and email it or fax it over and we would see what we could do He then stated that he did not have that receipt but he had all of them but that oneHe changed several times how many people had rentals how many days in dispute of the amount He asked us to refund him at least the $charge for a two-day lift ticket that he says he paid cash for (that charge was included in the $room charge with the rentals) He was not happy and started screaming at several times during the conversation He stated that we had the worst customer service he has ever experienced We did state that we were sorry and trying to help him but we have signed receipts and the $two-day pass was part of what the $charge and not a separate transaction At the end of the conversation he said that he wanted us to charge his card and refund ***'s We did try to charge his card and it was declined When we informed him that it did not go through he said "Well, DuhI do not have that card anymore"We asked what card he would like us to put it on and he replied that he did not have it on him and that he would call us back with the numbers so we could get [redacted] refunded.He then sent an email to us on 3/asking us to call him with the new c.cnumber so we could refund his friends credit card A message was left on his voicemail but we never got a response.That is the last we have heard from him
We had two room reservations under the name of *** ***One was 02/27/
- 03/and the second room was just the night of 02/28/2015. The
second room that was only the night of the 28th was checked in to by ***
***. All lift tickets and meal vouchers
that came with the package were
given at time of check-in. Rental equipment, if needed is never included
in any of our packages*** was aware of this. He signed a room charge
slip in the amount of $230 for rentals and one two-day lift ticket that he
bought in addition to his package for a friend that was just coming up to
ski and not lodging with him.At check-out he came to the front desk
and spoke with a supervisor regarding the charges on his room. She went
over all of the charges with him and had to pull the receipts to show him
what they were for. There was one charge that she could not find a receipt
for in the amount of $so she did delete that charge. The remaining
charges were $(rentals and one two-day lift), $(*** *
***), $(Devil's Den - Bar), and $(Devil's Den - Bar)
for a total of $391.71. When he left the resort, all of the charges had
been gone over with him reflecting the balance.Since both rooms were
under ***'s name. ***'s credit card was also saved under ***'s room
The amount due was charged to ***'s credit card*** called on 03/to
ask about the charge on his card. He said that it was suppose to go on
***'s credit card. He was told "No Problem. Have *** call us up and we
can put it on his and refund your card". *** said he would have ***
call us.*** called on 03/12/and spoke with the assistant front desk
manager. She went over the charges with him. He still was not content
so he spoke with the front desk manager too. He was disputing the biggest
room charge of $for the rentals and one two-day lift ticket. He said
that he paid cash for the two-day lift ticket that he purchased for his
friend and did not room charge thatHe also stated that he had all of his
receipts to prove it. He was told to scan it and email it or fax it over
and we would see what we could do. He then stated that he did not have
that receipt but he had all of them but that oneHe changed several times
how many people had rentals how many days in dispute of the amount. He
asked us to refund him at least the $charge for a two-day lift ticket
that he says he paid cash for (that charge was included in the $room
charge with the rentals). He was not happy and started screaming at
several times during the conversation. He stated that we had the worst
customer service he has ever experienced. We did state that we were sorry
and trying to help him but we have signed receipts and the $two-day
pass was part of what the $charge and not a separate transaction.
At the end of the conversation he said that he wanted us to charge his
card and refund ***'s. We did try to charge his card and it was
declined. When we informed him that it did not go through he said
"Well, DuhI do not have that card anymore"We asked what card he
would like us to put it on and he replied that he did not have it on
him and that he would call us back with the numbers so we could get
*** refunded.He then sent an email to us on 3/asking us to
call him with the new c.cnumber so we could refund his friends credit
card. A message was left on his voicemail but we never got a
response.That is the last we have heard from him