Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In the response from the business they state they will execute a day notice on the 5th of the month if payment has not been received in fullPer the property manager, *** ***, payment was received by the 5thMr*** asked for an additional $for a alleged late feeMr*** acknowledged in an email (which was attached to my complain) that the rental check was dated 7/30/but there is NO postmark on the envelopeThis payment was delivered through the USPS so there should always be a postmarkWithout such postmark I have no reason to believe my payment is late as it was mailed days prior to the due dateI do appreciate the timely response from the businessHowever, I am in disagreement to the assessment of the $late fee.
Regards,
*** ***
In response to complaint #***, In accordance with the renewal lease agreement that Mr*** executed with DeVille Apartments, Ltdon April 2, rent is due on the first day of the month. Late fees are posted on the 2nd day of the month to any account for which total amount due has not been received. In accordance with Ohio Revised Code a Notice to Leave the Premises is delivered to the resident if a total amount due is not received by the 5th day of the month. The day notice was posted to Mr***’s front door on the 5th before the check was received in the mail at our corporate office. If a payment is accepted after a Notice to Leave the Premises is delivered DeVille Apartments, Ltdrequires the payment to be in certified funds. These procedures are executed fairly and consistently among all residents who are party to a lease agreement with DeVille Apartments, Ltd. All correspondence to our corporate office is stamped with the date received by a corporate staff member. Mr***’s payment is stamped August 5, 2015.(attached is the envelope which was received via the USPS at our office ) During his tenancy, Mr*** has paid after the 1st day of the month on eight (8) occasions. On each of those occasions, none have been paid after the 5th day of the month and he has included the late feedue.
I placed telephone calls to Mr*** at the Daytime phone listed in this complaint on Monday August 10, and Tuesday August 11, but reached voicemail. I left messages for Mr*** to return my call at *** to discuss the rent payment; my calls have not been returned. Mr*** placed a telephone call to Mr*** on Wednesday August 12, but reached voicemail. Mr*** has not returned any telephone calls. On Monday, August 17, we received in the mail from Mr*** the keys to his apartment, a letter stating he has vacated the apartment and a $money order which paid the $50 late fee that Mr*** refers to in his complaint Subsequent to this complaint, DeVille Apartments Ltdwas notified by our banking institution that Mr***’s check that he refers to in this complaint has been returned due to a stop payment. Therefore, DeVille Apartments Ltd. has not received the rent payment that Mr***s is disputing in this complaint. In accordance with Ohio Revised Code 5321.16, DeVille Apartments, Ltdwill provide Mr*** an accounting of his security deposit on or before September 16, 2015. Sincerely, *** * *** Regional Manager
I am a VP for a property management company and live at *** *** in CantonI moved in March of and my job requires extensive travelI have stayed at the apartment probably nights since moving inI am the only tenantI have cooked in the kitchen one time since moving in and have never used the garbage disposalThe problem is when I come home there is food products backed up in my sinkThis has happened on three occasionsI notified management each timeThey came over and cleaned the sink the first two timesThe third time they sent a plumber who informed them the issue is with grease and my responsibility to pay the bill for $I am on the first floor and there are two tenants ( story building) above meNatural, if the two above me are dumping grease and food into the main line it will create a back upThe problem will start from the top but will result in a back up from the bottomI tried to explain this to the current manager ( been there since July) but she says its a tenant caused issue! Meaning me! I told her I am seldom there and have cooked one time, NEVER used the garbage disposalShe said she researched the problem and I am responsible for the plumbing bill! In addition, if I do not pay the $she will not accept my rent! I asked her to have a regional manager call me, no call yetI relize its a holiday week so ill be a little patient *** ***
In response to concern # [redacted] DeVille Apartments Massillon Division acknowledges that there was a typographical error on the original deposit accounting letter and therefore on the original response to this concern. Any calls to [redacted]hat were not immediately returned were because the Assistant Regional Manager responding to the calls was not scheduled to work on either Friday July 11, 2014 or Saturday July 12, 2014. See attached bills for cleaning and treating the carpet and subsequently replacing the carpet. In effort to get an accounting of his deposit to [redacted] within 30 days of his move out date the charges were estimated based on previous carpet replacements on apartments of the same floor plan. [redacted] were not charged for the carpet cleaning and treatment that was completed.
As previously stated, the new residents took possession of the apartment home on Friday July 19, 2014 and an amended statement was generated on Monday July 21, 2014. The amended statement reflects a payment of $771.70 leaving a balance due of $793.30. Based on the facts DeVille Apartments Massillon Division believes these charges to be accurate and fair.
If you have any further questions please feel free to contact me directly.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
In response to complaint #[redacted], DeVille Apartments was notified in March by a resident at [redacted] Street that he was infested with bed bugs. That apartment and the adjacent...
apartments were inspected to determine the extent of the infestation. The apartment in question and the laundry room, due to proximity, have been treated several times and the bed bugs have been eradicated from these areas. Adjacent apartments were treated as a pro-active measure. Since that time, two (2) other apartments have reported bed bugs. Again, the pest control company inspected to confirm and schedule treatment. These additional two (2) apartments have been treated 3 times to date. Overall, DeVille Apartments has treated this building twelve (12) times since first notification of infestation. As you are aware I’m sure, bed bug treatments come with a must do preparation process. On several occasions, residents have failed to comply with this preparation process so treatment was unable to be performed. We have even evicted a resident due to his unwillingness to do the preparation for treatment. Most recent inspections (7/6/16) were done by a canine unit of the pest control company. We are currently waiting for the findings report from the pest control company in order to determine the next step in our efforts to remove all bed bugs from this building. DeVille Apartments has spent thousands of dollars and is doing everything possible to remedy this situation. However, we cannot remedy the situation without the cooperation of all the residents. If you have any other questions, you may contact me directly at [redacted]
Sincerely,
In response to concern [redacted] and spouse entered into a lease agreement with DeVille Apartments...
Massillon
Division beginning 07/15/2013 and ending 07/31/2014 this lease agreement
indicated on page one that the pet fee was non-refundable. [redacted] and
spouse executed a pet agreement on 10/29/13 as an addendum to the above noted
lease agreement. The pet agreement states: Resident agrees to pay $300.00 which is
Non-refundable, not part of any
security deposit and non interest bearing as an additional pet charge to allow
resident to keep the pet(s) listed below at the Resident's apartment. Further
the executed pet Agreement states: Resident
further authorizes the Owner to deduct from resident's security deposit any
damage caused by pet(s) during residents occupancy of the premises including
but not limited to any damage to the premises with respect to fleas, ticks, pet
odor in or outside of the apartment, replacing of any carpets, padding,
flooring, drywall, trim or fixtures necessary to eliminate or correct the
damage. Any amount owed over and above the resident's security deposit, due to
damage to the premises, will be paid by resident upon notice from the Owner. On April
10, 2014, [redacted] and spouse submitted notice that they would be vacating as
of 06/15/14 which was prior to the lease end term. On April 12, 2014 a move out
confirmation explaining early termination of a lease agreement was mailed to [redacted] and spouse.
On June 11, 2014, Mr. Dvorak and spouse
participated in a final move out inspection of the apartment with the manager
of the community. During the move out inspection the original move in/move out
inspection report was present. The manager noted on this report: Pet odor and some spots on Carpet, Hole in
carpet at bottom of steps, scratches on trim, 1 bulb and that all keys were
returned. Mr. Dvorak and spouse signed the move out inspection form
which states: This form
includes a preliminary list of damages for which Resident will be charged.
Resident understands and agrees that additional damage may not be discovered
until after the move out inspection. Owner reserves the right to assess charges
for damage discovered after the inspection.
When DeVille maintenance subcontractors
entered the apartment the carpet was pulled back and numerous pet stains were
photographed both on the front and back side of the carpet as well as the pad.
Because the stains had not penetrated the subfloor, the decision was made to
attempt to treat, clean and deodorize. On July 9, 2014, a professional carpet
cleaning company whom has worked for DeVille Apartments for over three decades
treated, cleaned and deodorized the carpeting in the apartment previously
occupied by M[redacted] and spouse. On or about June 11, 2014 after waiting for
the carpet to dry the apartment was entered by DeVille Apartments Massillon
Division Staff. The pet odor was still present and a decision was made to
replace the affected carpet and pad. The landing and stairs is one piece of
carpet and the Living Room is one piece of carpet. It is not standard practice
by DeVille Apartments or any reputable carpet installer to piece together
carpeting in one room. DeVille Apartments carpet supplier measures the carpet
on site and then cuts the carpet in their warehouse prior to transporting the
carpet to the apartment home. The carpet that was replaced was new when [redacted] and spouse moved in and the condition of the carpet when they moved out
was damaged beyond normal wear and tear. At the beginning of June [redacted] and
spouses June rent did not automatically withdraw from their account. Because we
could not determine why the payment did not automatically withdraw, DeVille
Staff removed the late fee that [redacted] and spouse were assessed. The apartment was re-leased to a new resident
on April 25, 2014 with an anticipated move in date of July 15, 2014. After
approval of the application, the new residents requested a firm move in date of
July 19, 2014 and on April 30, 2014 executed a lease to begin on said date. The
new residents took possession of the apartment home on Friday July 19, 2014 and
an amended statement was generated on Monday July 21, 2014. The amended
statement reflects a payment of $771.70 leaving a balance due of $793.30. Based
on the facts DeVille Apartments Massillon Division believes these charges to be
accurate and fair. If you have any further questions please feel
free to contact me directly.
complaint #[redacted], In accordance with
the renewal lease agreement that Mr. [redacted] executed with DeVille Apartments,
Ltd. on April 2, 2015 rent is due on the first day of the
month. Late fees are posted on the 2nd day of the month
to any account for which total amount due has not been received. In accordance with Ohio
Revised Code 5321.17 a Notice to Leave the Premises is delivered to the resident if a total amount due is not received by
the 5th day of the month. If a payment is accepted after a Notice to Leave the Premises is delivered DeVille
Apartments, Ltd. requires the payment to be in certified
funds. These procedures are executed fairly and consistently
among all residents who are party to a lease agreement with DeVille
Apartments, Ltd.All correspondence to our corporate
office is stamped with the date received by a corporate staff member.
Mr. [redacted]’s payment is stamped August 5, 2015. During his
tenancy, Mr.[redacted] has paid after the 1st day of the month on eight (8)
occasions. On each of those occasions, none have been paid after
the 5th day of the month and he has included the late fee due. I have placed a telephone call to Mr. [redacted] at
the Daytime phone listed in this complaint on Monday August
10,2015 and Tuesday August 11,2015 but reached voicemail. I
left messages for Mr. [redacted] to return my call at [redacted] to
discuss the rent payment; my calls have not been returned. If Mr. [redacted] could return my call I am confident
that this issue can be resolved.
Sincerely, [redacted] [redacted] Regional Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In the response from the business they state they will execute a day notice on the 5th of the month if payment has not been received in fullPer the property manager, *** ***, payment was received by the 5thMr*** asked for an additional $for a alleged late feeMr*** acknowledged in an email (which was attached to my complain) that the rental check was dated 7/30/but there is NO postmark on the envelopeThis payment was delivered through the USPS so there should always be a postmarkWithout such postmark I have no reason to believe my payment is late as it was mailed days prior to the due dateI do appreciate the timely response from the businessHowever, I am in disagreement to the assessment of the $late fee.
Regards,
*** ***
In response to complaint #***, In accordance with the renewal lease agreement that Mr*** executed with DeVille Apartments, Ltdon April 2, rent is due on the first day of the month. Late fees are posted on the 2nd day of the month to any account for which total amount due has not been received. In accordance with Ohio Revised Code a Notice to Leave the Premises is delivered to the resident if a total amount due is not received by the 5th day of the month. The day notice was posted to Mr***’s front door on the 5th before the check was received in the mail at our corporate office. If a payment is accepted after a Notice to Leave the Premises is delivered DeVille Apartments, Ltdrequires the payment to be in certified funds. These procedures are executed fairly and consistently among all residents who are party to a lease agreement with DeVille Apartments, Ltd. All correspondence to our corporate office is stamped with the date received by a corporate staff member. Mr***’s payment is stamped August 5, 2015.(attached is the envelope which was received via the USPS at our office ) During his tenancy, Mr*** has paid after the 1st day of the month on eight (8) occasions. On each of those occasions, none have been paid after the 5th day of the month and he has included the late feedue.
I placed telephone calls to Mr*** at the Daytime phone listed in this complaint on Monday August 10, and Tuesday August 11, but reached voicemail. I left messages for Mr*** to return my call at *** to discuss the rent payment; my calls have not been returned. Mr*** placed a telephone call to Mr*** on Wednesday August 12, but reached voicemail. Mr*** has not returned any telephone calls. On Monday, August 17, we received in the mail from Mr*** the keys to his apartment, a letter stating he has vacated the apartment and a $money order which paid the $50 late fee that Mr*** refers to in his complaint Subsequent to this complaint, DeVille Apartments Ltdwas notified by our banking institution that Mr***’s check that he refers to in this complaint has been returned due to a stop payment. Therefore, DeVille Apartments Ltd. has not received the rent payment that Mr***s is disputing in this complaint. In accordance with Ohio Revised Code 5321.16, DeVille Apartments, Ltdwill provide Mr*** an accounting of his security deposit on or before September 16, 2015. Sincerely, *** * *** Regional Manager
I am a VP for a property management company and live at *** *** in CantonI moved in March of and my job requires extensive travelI have stayed at the apartment probably nights since moving inI am the only tenantI have cooked in the kitchen one time since moving in and have never used the garbage disposalThe problem is when I come home there is food products backed up in my sinkThis has happened on three occasionsI notified management each timeThey came over and cleaned the sink the first two timesThe third time they sent a plumber who informed them the issue is with grease and my responsibility to pay the bill for $I am on the first floor and there are two tenants ( story building) above meNatural, if the two above me are dumping grease and food into the main line it will create a back upThe problem will start from the top but will result in a back up from the bottomI tried to explain this to the current manager ( been there since July) but she says its a tenant caused issue! Meaning me! I told her I am seldom there and have cooked one time, NEVER used the garbage disposalShe said she researched the problem and I am responsible for the plumbing bill! In addition, if I do not pay the $she will not accept my rent! I asked her to have a regional manager call me, no call yetI relize its a holiday week so ill be a little patient *** ***
In response to concern # [redacted] DeVille Apartments Massillon Division acknowledges that there was a typographical error on the original deposit accounting letter and therefore on the original response to this concern. Any calls to [redacted]hat were not immediately returned were because the Assistant Regional Manager responding to the calls was not scheduled to work on either Friday July 11, 2014 or Saturday July 12, 2014. See attached bills for cleaning and treating the carpet and subsequently replacing the carpet. In effort to get an accounting of his deposit to [redacted] within 30 days of his move out date the charges were estimated based on previous carpet replacements on apartments of the same floor plan. [redacted] were not charged for the carpet cleaning and treatment that was completed.
As previously stated, the new residents took possession of the apartment home on Friday July 19, 2014 and an amended statement was generated on Monday July 21, 2014. The amended statement reflects a payment of $771.70 leaving a balance due of $793.30. Based on the facts DeVille Apartments Massillon Division believes these charges to be accurate and fair.
If you have any further questions please feel free to contact me directly.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
In response to complaint #[redacted], DeVille Apartments was notified in March by a resident at [redacted] Street that he was infested with bed bugs. That apartment and the adjacent...
apartments were inspected to determine the extent of the infestation. The apartment in question and the laundry room, due to proximity, have been treated several times and the bed bugs have been eradicated from these areas. Adjacent apartments were treated as a pro-active measure. Since that time, two (2) other apartments have reported bed bugs. Again, the pest control company inspected to confirm and schedule treatment. These additional two (2) apartments have been treated 3 times to date. Overall, DeVille Apartments has treated this building twelve (12) times since first notification of infestation. As you are aware I’m sure, bed bug treatments come with a must do preparation process. On several occasions, residents have failed to comply with this preparation process so treatment was unable to be performed. We have even evicted a resident due to his unwillingness to do the preparation for treatment. Most recent inspections (7/6/16) were done by a canine unit of the pest control company. We are currently waiting for the findings report from the pest control company in order to determine the next step in our efforts to remove all bed bugs from this building. DeVille Apartments has spent thousands of dollars and is doing everything possible to remedy this situation. However, we cannot remedy the situation without the cooperation of all the residents. If you have any other questions, you may contact me directly at [redacted]
Sincerely,
In response to concern [redacted] and spouse entered into a lease agreement with DeVille Apartments...
Massillon
Division beginning 07/15/2013 and ending 07/31/2014 this lease agreement
indicated on page one that the pet fee was non-refundable. [redacted] and
spouse executed a pet agreement on 10/29/13 as an addendum to the above noted
lease agreement. The pet agreement states: Resident agrees to pay $300.00 which is
Non-refundable, not part of any
security deposit and non interest bearing as an additional pet charge to allow
resident to keep the pet(s) listed below at the Resident's apartment. Further
the executed pet Agreement states: Resident
further authorizes the Owner to deduct from resident's security deposit any
damage caused by pet(s) during residents occupancy of the premises including
but not limited to any damage to the premises with respect to fleas, ticks, pet
odor in or outside of the apartment, replacing of any carpets, padding,
flooring, drywall, trim or fixtures necessary to eliminate or correct the
damage. Any amount owed over and above the resident's security deposit, due to
damage to the premises, will be paid by resident upon notice from the Owner. On April
10, 2014, [redacted] and spouse submitted notice that they would be vacating as
of 06/15/14 which was prior to the lease end term. On April 12, 2014 a move out
confirmation explaining early termination of a lease agreement was mailed to [redacted] and spouse.
On June 11, 2014, Mr. Dvorak and spouse
participated in a final move out inspection of the apartment with the manager
of the community. During the move out inspection the original move in/move out
inspection report was present. The manager noted on this report: Pet odor and some spots on Carpet, Hole in
carpet at bottom of steps, scratches on trim, 1 bulb and that all keys were
returned. Mr. Dvorak and spouse signed the move out inspection form
which states: This form
includes a preliminary list of damages for which Resident will be charged.
Resident understands and agrees that additional damage may not be discovered
until after the move out inspection. Owner reserves the right to assess charges
for damage discovered after the inspection.
When DeVille maintenance subcontractors
entered the apartment the carpet was pulled back and numerous pet stains were
photographed both on the front and back side of the carpet as well as the pad.
Because the stains had not penetrated the subfloor, the decision was made to
attempt to treat, clean and deodorize. On July 9, 2014, a professional carpet
cleaning company whom has worked for DeVille Apartments for over three decades
treated, cleaned and deodorized the carpeting in the apartment previously
occupied by M[redacted] and spouse. On or about June 11, 2014 after waiting for
the carpet to dry the apartment was entered by DeVille Apartments Massillon
Division Staff. The pet odor was still present and a decision was made to
replace the affected carpet and pad. The landing and stairs is one piece of
carpet and the Living Room is one piece of carpet. It is not standard practice
by DeVille Apartments or any reputable carpet installer to piece together
carpeting in one room. DeVille Apartments carpet supplier measures the carpet
on site and then cuts the carpet in their warehouse prior to transporting the
carpet to the apartment home. The carpet that was replaced was new when [redacted] and spouse moved in and the condition of the carpet when they moved out
was damaged beyond normal wear and tear. At the beginning of June [redacted] and
spouses June rent did not automatically withdraw from their account. Because we
could not determine why the payment did not automatically withdraw, DeVille
Staff removed the late fee that [redacted] and spouse were assessed. The apartment was re-leased to a new resident
on April 25, 2014 with an anticipated move in date of July 15, 2014. After
approval of the application, the new residents requested a firm move in date of
July 19, 2014 and on April 30, 2014 executed a lease to begin on said date. The
new residents took possession of the apartment home on Friday July 19, 2014 and
an amended statement was generated on Monday July 21, 2014. The amended
statement reflects a payment of $771.70 leaving a balance due of $793.30. Based
on the facts DeVille Apartments Massillon Division believes these charges to be
accurate and fair. If you have any further questions please feel
free to contact me directly.
In response to...
complaint #[redacted], In accordance with
the renewal lease agreement that Mr. [redacted] executed with DeVille Apartments,
Ltd. on April 2, 2015 rent is due on the first day of the
month. Late fees are posted on the 2nd day of the month
to any account for which total amount due has not been received. In accordance with Ohio
Revised Code 5321.17 a Notice to Leave the Premises is delivered to the resident if a total amount due is not received by
the 5th day of the month. If a payment is accepted after a Notice to Leave the Premises is delivered DeVille
Apartments, Ltd. requires the payment to be in certified
funds. These procedures are executed fairly and consistently
among all residents who are party to a lease agreement with DeVille
Apartments, Ltd.All correspondence to our corporate
office is stamped with the date received by a corporate staff member.
Mr. [redacted]’s payment is stamped August 5, 2015. During his
tenancy, Mr.[redacted] has paid after the 1st day of the month on eight (8)
occasions. On each of those occasions, none have been paid after
the 5th day of the month and he has included the late fee due. I have placed a telephone call to Mr. [redacted] at
the Daytime phone listed in this complaint on Monday August
10,2015 and Tuesday August 11,2015 but reached voicemail. I
left messages for Mr. [redacted] to return my call at [redacted] to
discuss the rent payment; my calls have not been returned. If Mr. [redacted] could return my call I am confident
that this issue can be resolved.
Sincerely, [redacted] [redacted] Regional Manager