In response to complaint # [redacted] , DeVille Apartments was notified in March by a resident at [redacted] Street that he was infested with bed bugsThat apartment and the adjacent apartments were inspected to determine the extent of the infestationThe apartment in question and the laundry room, due to proximity, have been treated several times and the bed bugs have been eradicated from these areasAdjacent apartments were treated as a pro-active measureSince that time, two (2) other apartments have reported bed bugsAgain, the pest control company inspected to confirm and schedule treatmentThese additional two (2) apartments have been treated times to dateOverall, DeVille Apartments has treated this building twelve (12) times since first notification of infestationAs you are aware I’m sure, bed bug treatments come with a must do preparation processOn several occasions, residents have failed to comply with this preparation process so treatment was unable to be performedWe have even evicted a resident due to his unwillingness to do the preparation for treatmentMost recent inspections (7/6/16) were done by a canine unit of the pest control companyWe are currently waiting for the findings report from the pest control company in order to determine the next step in our efforts to remove all bed bugs from this buildingDeVille Apartments has spent thousands of dollars and is doing everything possible to remedy this situationHowever, we cannot remedy the situation without the cooperation of all the residentsIf you have any other questions, you may contact me directly at [redacted] Sincerely,
In response to concern [redacted] and spouse entered into a lease agreement with DeVille Apartments Massillon Division beginning 07/15/and ending 07/31/this lease agreement indicated on page one that the pet fee was non-refundable [redacted] and spouse executed a pet agreement on 10/29/as an addendum to the above noted lease agreementThe pet agreement states: Resident agrees to pay $which is Non-refundable, not part of any security deposit and non interest bearing as an additional pet charge to allow resident to keep the pet(s) listed below at the Resident's apartmentFurther the executed pet Agreement states: Resident further authorizes the Owner to deduct from resident's security deposit any damage caused by pet(s) during residents occupancy of the premises including but not limited to any damage to the premises with respect to fleas, ticks, pet odor in or outside of the apartment, replacing of any carpets, padding, flooring, drywall, trim or fixtures necessary to eliminate or correct the damageAny amount owed over and above the resident's security deposit, due to damage to the premises, will be paid by resident upon notice from the OwnerOn April 10, 2014, [redacted] and spouse submitted notice that they would be vacating as of 06/15/which was prior to the lease end termOn April 12, a move out confirmation explaining early termination of a lease agreement was mailed to [redacted] and spouse On June 11, 2014, MrDvorak and spouse participated in a final move out inspection of the apartment with the manager of the communityDuring the move out inspection the original move in/move out inspection report was presentThe manager noted on this report: Pet odor and some spots on Carpet, Hole in carpet at bottom of steps, scratches on trim, bulb and that all keys were returnedMrDvorak and spouse signed the move out inspection form which states: This form includes a preliminary list of damages for which Resident will be charged Resident understands and agrees that additional damage may not be discovered until after the move out inspectionOwner reserves the right to assess charges for damage discovered after the inspection When DeVille maintenance subcontractors entered the apartment the carpet was pulled back and numerous pet stains were photographed both on the front and back side of the carpet as well as the pad Because the stains had not penetrated the subfloor, the decision was made to attempt to treat, clean and deodorizeOn July 9, 2014, a professional carpet cleaning company whom has worked for DeVille Apartments for over three decades treated, cleaned and deodorized the carpeting in the apartment previously occupied by M [redacted] and spouseOn or about June 11, after waiting for the carpet to dry the apartment was entered by DeVille Apartments Massillon Division StaffThe pet odor was still present and a decision was made to replace the affected carpet and padThe landing and stairs is one piece of carpet and the Living Room is one piece of carpetIt is not standard practice by DeVille Apartments or any reputable carpet installer to piece together carpeting in one roomDeVille Apartments carpet supplier measures the carpet on site and then cuts the carpet in their warehouse prior to transporting the carpet to the apartment homeThe carpet that was replaced was new when [redacted] and spouse moved in and the condition of the carpet when they moved out was damaged beyond wear and tearAt the beginning of June [redacted] and spouses June rent did not automatically withdraw from their accountBecause we could not determine why the payment did not automatically withdraw, DeVille Staff removed the late fee that [redacted] and spouse were assessedThe apartment was re-leased to a new resident on April 25, with an anticipated move in date of July 15, After approval of the application, the new residents requested a firm move in date of July 19, and on April 30, executed a lease to begin on said dateThe new residents took possession of the apartment home on Friday July 19, and an amended statement was generated on Monday July 21, The amended statement reflects a payment of $leaving a balance due of $Based on the facts DeVille Apartments Massillon Division believes these charges to be accurate and fairIf you have any further questions please feel free to contact me directly
In response to complaint # [redacted] , DeVille Apartments was notified in March by a resident at [redacted] Street that he was infested with bed bugsThat apartment and the adjacent apartments were inspected to determine the extent of the infestationThe apartment in question and the laundry room, due to proximity, have been treated several times and the bed bugs have been eradicated from these areasAdjacent apartments were treated as a pro-active measureSince that time, two (2) other apartments have reported bed bugsAgain, the pest control company inspected to confirm and schedule treatmentThese additional two (2) apartments have been treated times to dateOverall, DeVille Apartments has treated this building twelve (12) times since first notification of infestationAs you are aware I’m sure, bed bug treatments come with a must do preparation processOn several occasions, residents have failed to comply with this preparation process so treatment was unable to be performedWe have even evicted a resident due to his unwillingness to do the preparation for treatmentMost recent inspections (7/6/16) were done by a canine unit of the pest control companyWe are currently waiting for the findings report from the pest control company in order to determine the next step in our efforts to remove all bed bugs from this buildingDeVille Apartments has spent thousands of dollars and is doing everything possible to remedy this situationHowever, we cannot remedy the situation without the cooperation of all the residentsIf you have any other questions, you may contact me directly at [redacted] Sincerely,
In response to concern [redacted] and spouse entered into a lease agreement with DeVille Apartments Massillon Division beginning 07/15/and ending 07/31/this lease agreement indicated on page one that the pet fee was non-refundable [redacted] and spouse executed a pet agreement on 10/29/as an addendum to the above noted lease agreementThe pet agreement states: Resident agrees to pay $which is Non-refundable, not part of any security deposit and non interest bearing as an additional pet charge to allow resident to keep the pet(s) listed below at the Resident's apartmentFurther the executed pet Agreement states: Resident further authorizes the Owner to deduct from resident's security deposit any damage caused by pet(s) during residents occupancy of the premises including but not limited to any damage to the premises with respect to fleas, ticks, pet odor in or outside of the apartment, replacing of any carpets, padding, flooring, drywall, trim or fixtures necessary to eliminate or correct the damageAny amount owed over and above the resident's security deposit, due to damage to the premises, will be paid by resident upon notice from the OwnerOn April 10, 2014, [redacted] and spouse submitted notice that they would be vacating as of 06/15/which was prior to the lease end termOn April 12, a move out confirmation explaining early termination of a lease agreement was mailed to [redacted] and spouse On June 11, 2014, MrDvorak and spouse participated in a final move out inspection of the apartment with the manager of the communityDuring the move out inspection the original move in/move out inspection report was presentThe manager noted on this report: Pet odor and some spots on Carpet, Hole in carpet at bottom of steps, scratches on trim, bulb and that all keys were returnedMrDvorak and spouse signed the move out inspection form which states: This form includes a preliminary list of damages for which Resident will be charged Resident understands and agrees that additional damage may not be discovered until after the move out inspectionOwner reserves the right to assess charges for damage discovered after the inspection When DeVille maintenance subcontractors entered the apartment the carpet was pulled back and numerous pet stains were photographed both on the front and back side of the carpet as well as the pad Because the stains had not penetrated the subfloor, the decision was made to attempt to treat, clean and deodorizeOn July 9, 2014, a professional carpet cleaning company whom has worked for DeVille Apartments for over three decades treated, cleaned and deodorized the carpeting in the apartment previously occupied by M [redacted] and spouseOn or about June 11, after waiting for the carpet to dry the apartment was entered by DeVille Apartments Massillon Division StaffThe pet odor was still present and a decision was made to replace the affected carpet and padThe landing and stairs is one piece of carpet and the Living Room is one piece of carpetIt is not standard practice by DeVille Apartments or any reputable carpet installer to piece together carpeting in one roomDeVille Apartments carpet supplier measures the carpet on site and then cuts the carpet in their warehouse prior to transporting the carpet to the apartment homeThe carpet that was replaced was new when [redacted] and spouse moved in and the condition of the carpet when they moved out was damaged beyond wear and tearAt the beginning of June [redacted] and spouses June rent did not automatically withdraw from their accountBecause we could not determine why the payment did not automatically withdraw, DeVille Staff removed the late fee that [redacted] and spouse were assessedThe apartment was re-leased to a new resident on April 25, with an anticipated move in date of July 15, After approval of the application, the new residents requested a firm move in date of July 19, and on April 30, executed a lease to begin on said dateThe new residents took possession of the apartment home on Friday July 19, and an amended statement was generated on Monday July 21, The amended statement reflects a payment of $leaving a balance due of $Based on the facts DeVille Apartments Massillon Division believes these charges to be accurate and fairIf you have any further questions please feel free to contact me directly