Devine Enterprises

Consumer states that they have reviewed the business response and will be awaiting their refund

The customer knew when they made the purchase and then returned the products there was no refundsAs I stated before, it is on every receipt and signs are posted at every register in the storeI did speak with the controller (accountant) their position is I should not give the refundI don't want to deal with this any longer so, I will go against their recommendation and issue the refundHowever it will not be until October, I am out of the Country until the 28th

On every invoice it clearly states there are no cash refundsExchange or in store credit onlyPlease refer to the attached receiptsThis is the direct result of customers buying merchandise, using it and returning it once they have returned from their vacationI don't recall the exact circumstances behind the customer returning their merchandise

I am rejecting the response because my complaint was also do to lack of communication - not having the courtesy to get back with me after I was told someone would 'look into it' when asked about ever an exception to the rule. As you can see in the August 5th, email I was told by the GM that he could 'talk to the controller and see about getting approval'So, it appears there are exceptions. My emails were not taken seriouslyWhen a female employee took my name and number because the GM was on the phone seems to be more of a delay in responding to my inquiry. That is why I filed my Revdex.com complaintI was strung along and lead to believe something other than what your 'receipt states' could be done. How the credit was received was never an issue beforeNot sure why that was brought upAll items were returned unused, in original packaging, and in pristine conditionI purchased the items for my daughter who was on a school sponsored tripTurned out the school provided most of the items I had purchasedThe flip flops were returned still on the original hangar because they were too masculine looking and appeared to be wide width so my daughter did not even want themThe sunscreen, mesh bag, and water proof smart phone bag we kept, howeverEverything else was checked over thoroughly by the younger male with brown hair at the register. He can attest as to the 'condition' of the items. The higher priced items in the establishment are mostly items that must be fitted or tried on to fit properly. For my $plus credit to be used up will require some effort since I do not scuba dive and live out of state, and my daughter resides on the east coast. An exception to your policy is what I asked for before being brushed off repeatedly. Doesn't it seem to make better business sense and less awkward of a retail/patron situation to simply issue the check so we can part ways? Thank you for your consideration in this matter- ***

The customer knew when they made the purchase and then returned the products there was no refunds. As I stated before, it is on every receipt and signs are posted at every register in the store. I did speak with the controller (accountant) their position is I should not give the refund. I don't want to deal with this any longer so, I will go against their recommendation and issue the refund. However it will not be until October, I am out of the Country until the 28th.

Consumer states that they have reviewed the business response and will be awaiting their refund.

On every invoice it clearly states there are no cash refunds. Exchange or in store credit only. Please refer to the attached receipts. This is the direct result of customers buying merchandise, using it and returning it once they have returned from their vacation. I don't recall the exact...

circumstances behind the customer returning their merchandise.