Devine Mortgage, LLC

I have reviewed the response made by the business in reference to complaint ID [redacted] and they did not provide a resolution in their letter.  . We just want it to be known that we have never once spoken with the Vice President and General Manager [redacted]. The only person that will communicate with us from Bastian Homes is [redacted].  We just want the house to be completed as soon as possible since it will not be completed by the date listed on the Construction Schedule that we were given on May 5, 2015. The week of June 15-19 was supposed to be the "Walk through/Closing" and they still have a lot of work that needs to be completed.   We hope that since we have "accepted" this that they still continue to work on completing the house and that they can complete it by July 1, 2015. I don’t think that is too much to ask for, if they need to hire more people and work seven days a week to make this happen then that is what needs to be done. This has gone on long enough and we just want to be in our new home.  
Regards,
[redacted]

From: [redacted]Date: Thu, Mar 17, 2016 at 9:46 AMSubject: Complaint # ID[redacted]To: [redacted]To whom it concerns:  This is in regards to the above complaint number regarding Bastian Homes, Dover, DE.I called Bastian...

Homes (###-###-####) on March 15th and spoke with Steve R[redacted], not sure his exact title but I think general manager.  Told Mr. R[redacted] the problems I have had in the last 10 years with my roof.  He said he would talk to the builder of my home. Willy ( builder) was not in the office but would be back later that day and I would hear from Bastian Homes on Wednesday, March 16th.   I never did  receive a call and I was home all day.In the next 2-3 weeks (weather permitting), I will be having the old roof shingles ripped off and have the whole thing replaced with underlayment and then shingles.  If Bastian Homes wants to come and take pictures of the old roof  with patches all over the roof and see that there are shingles not even nailed on, they should come ASAP.I am not asking Bastian to pay for the two  previous repairs even though they are responsible but I am asking for the cost of my insurance deductible of $3840 for this whole roof replacement.   They will say it was inferior shingles but they are the ones who supplied the shingles. The roofers did not properly install the roof underlayment and shingles.Thank you, Mrs. [redacted]  [redacted] -phone ###-###-####

July 13, 2016Revdex.com Western Pennsylvania 400 Holiday Drive Suite 220Pittsburgh, PA 15220RE: Complaint # [redacted]In his complaint, Mr. [redacted] details many items regarding our company team members, timely action, work progress, subcontractors and more. There is no completion date/deadline ever given as to the definite completion of any home due to the very problems encountered here. Weather, financing, material acquisition, local labor time scheduling and availability, regulatory inspections, and staffing problems are just a few of the reasons that no home builder will give a completion date.In an effort to finalize this construction for the past few months our company Vice President, Steven R[redacted] has himself been communicating with Mr. [redacted], and traveling to West Virginia as well as personally overseeing the work on the residence.As of last week, Mr. [redacted] has moved into the home, in good faith on our part, prior to our firm receiving the final payment due, as well as his signing off on formal settlement and warranty paperwork. Steve R[redacted] is in constant communication and is working directly with Mr. [redacted] and we are now compiling a "punch list" of work that needs to be completed and arranging for local craftsman to complete this work to the satisfaction of our customer.No project is quick and easy when dealing with many people and intricate variables. Bastian Homes has and will continue to try to meet the needs of our customers.Sincerely,Darlene [redacted] Senior Accountant

Since the original complaint we at Bastian Homes have worked with Mr. & Mrs. [redacted] on the completion of their home.  There have been outside influences that have made this work very difficult but we have endeavored to maintain a professional attitude and responded to their concerns and...

questions.Our Vice President and General Manager [redacted] has spoken with Mr. & Mrs. Blake on numerous occasions and along with the branch Office Manager of Construction they continue to work with both of them to the successful resolution of their concerns.As of the writing of this message, the work continues on their home and most recently the kitchen cabinets and the vinyl was installed.  As a General Contractor we subcontract work to local subcontractors and at times construction is delayed due to scheduling and at no time have we purposely halted work on this project and we will continue to the finish to the settlement of the home.