Devine Property Management

Initial Business Response / [redacted] (1000, 7, 2015/09/29) */ ***, The tenant signed a month lease on the property as clearly stated on the second clause of the leaseThe property was advertised as a month lease and we as a company have never offered nor advertised any of our properties as a month to month lease [redacted] has created this argument to support her complaintPLEASE SEE ATTACHED WRITTEN MONTH LEASE AND BROKER LISTING INFORMATION INDICATING THE PROPERTY WAS ADVERTISED AS A MONTH LEASEMoreover, the complaint that we offer an option to break a lease is and was not indicated anywhere on the leaseIn fact you can reference the clause on page paragraph in the written lease that expresses this information I find it odd that Ms [redacted] is represented by a Real Estate Broker and she herself has the ability to read the agreement or ask her Broker for clarification The Broker was insistent on Ms [redacted] to move in on September 1st just days after the previous tenant has movedMaria explained to the Broker that the property may need certain items addressed and if the lease was to commence on September 1st that the tenant is aware of this and will need cooperate if any issues ariseUpon the previous tenant moving out of the property he reported the hot water faucet for the washer had been brokeThis is why the water heater hot water line was turned to the off positionMs [redacted] is being credited per the property owner approval for this inconvenience Regarding the turning away of Vendors to address any other items Ms [redacted] reportedWe scheduled these vendors and they were turned awayThe window of time was confirmed and the repairs were not able to be completedHer description of what happened is vague and inconsistent as she states they "came various times and accommodated their schedule" and yet the repairs she states she still doesn't have hot waterThe matter of the fumigation and reason for Ms [redacted] to deny service is as she was explained those details over the phone and at this point is becomes very clear that Ms [redacted] is doing everything in her power to break her lease My staff was handling this matter up until this point at which Ms [redacted] hired an attorney to threaten a lawsuit if she didn't get her way of paying only $for a cleaning feeKarina responded to the attorney with an explanation of the facts See Attached email response and attorney's initial email Over the course of the last to weeks I have I have since corresponded with Ms [redacted] and her attorneyThere is a mutual agreement that was to be revised last week and sent over with Ms [redacted] 's signatureAs of today 09/28/Ms [redacted] has only sent the last page of the agreement withholding the complete agreementI have asked her to resend the complete agreement with initials on each page and her signature on the last pageI am awaiting her response Ms [redacted] has been given an opportunity to break the lease under certain circumstances one of those circumstances is that she will need to withdraw her complaint with the Revdex.com and not publicly review or discredit my companyIf we can obtain the fully initial and signed agreement then this matter will be resolvedIf we don't receive the completed agreement then [redacted] will be in breach of contract and it will be at the property owners discretion on how they want to proceed legally to offset any financial losses created by Ms [redacted] 's actionsWe will report this breach of contract to the credit bureau and pursue legal action for any defamation or financial loss attributed to Ms [redacted] 's actions Please let me know if you need additional information or how this will be resolved Thanks, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/10/08) */ Hi ***, All parties came to an agreement at [redacted] so please mark the complaint for case XXXXXXXX as resolved Thanks, [redacted]

Initial Business Response /* (1000, 7, 2015/09/29) */
***,
The tenant signed a month lease on the property as clearly stated on the second clause of the leaseThe property was advertised as a month lease and we as a company have never offered nor advertised any of our properties as a
month to month lease*** *** has created this argument to support her complaintPLEASE SEE ATTACHED WRITTEN MONTH LEASE AND BROKER LISTING INFORMATION INDICATING THE PROPERTY WAS ADVERTISED AS A MONTH LEASEMoreover, the complaint that we offer an option to break a lease is and was not indicated anywhere on the leaseIn fact you can reference the clause on page paragraph in the written lease that expresses this information
I find it odd that Ms*** is represented by a Real Estate Broker and she herself has the ability to read the agreement or ask her Broker for clarification
The Broker was insistent on Ms*** to move in on September 1st just days after the previous tenant has movedMaria explained to the Broker that the property may need certain items addressed and if the lease was to commence on September 1st that the tenant is aware of this and will need cooperate if any issues ariseUpon the previous tenant moving out of the property he reported the hot water faucet for the washer had been brokeThis is why the water heater hot water line was turned to the off positionMs*** is being credited per the property owner approval for this inconvenience
Regarding the turning away of Vendors to address any other items Ms*** reportedWe scheduled these vendors and they were turned awayThe window of time was confirmed and the repairs were not able to be completedHer description of what happened is vague and inconsistent as she states they "came various times and accommodated their schedule" and yet the repairs she states she still doesn't have hot waterThe matter of the fumigation and reason for Ms*** to deny service is as she was explained those details over the phone and at this point is becomes very clear that Ms*** is doing everything in her power to break her lease
My staff was handling this matter up until this point at which Ms*** hired an attorney to threaten a lawsuit if she didn't get her way of paying only $for a cleaning feeKarina responded to the attorney with an explanation of the facts See Attached email response and attorney's initial email
Over the course of the last to weeks I have I have since corresponded with Ms*** and her attorneyThere is a mutual agreement that was to be revised last week and sent over with Ms***'s signatureAs of today 09/28/Ms*** has only sent the last page of the agreement withholding the complete agreementI have asked her to resend the complete agreement with initials on each page and her signature on the last pageI am awaiting her response
Ms*** has been given an opportunity to break the lease under certain circumstances one of those circumstances is that she will need to withdraw her complaint with the Revdex.com and not publicly review or discredit my companyIf we can obtain the fully initial and signed agreement then this matter will be resolvedIf we don't receive the completed agreement then *** will be in breach of contract and it will be at the property owners discretion on how they want to proceed legally to offset any financial losses created by Ms***'s actionsWe will report this breach of contract to the credit bureau and pursue legal action for any defamation or financial loss attributed to Ms***'s actions
Please let me know if you need additional information or how this will be resolved
Thanks,
*** ***
Initial Consumer Rebuttal /* (2000, 9, 2015/10/08) */
Hi ***,
All parties came to an agreement at *** so please mark the complaint for case XXXXXXXX as resolved
Thanks,
*** ***

Initial Business Response /* (1000, 7, 2015/09/29) */
***,
The tenant signed a month lease on the property as clearly stated on the second clause of the leaseThe property was advertised as a month lease and we as a company have never offered nor advertised any of our properties as a
month to month lease*** *** has created this argument to support her complaintPLEASE SEE ATTACHED WRITTEN MONTH LEASE AND BROKER LISTING INFORMATION INDICATING THE PROPERTY WAS ADVERTISED AS A MONTH LEASEMoreover, the complaint that we offer an option to break a lease is and was not indicated anywhere on the leaseIn fact you can reference the clause on page paragraph in the written lease that expresses this information
I find it odd that Ms*** is represented by a Real Estate Broker and she herself has the ability to read the agreement or ask her Broker for clarification
The Broker was insistent on Ms*** to move in on September 1st just days after the previous tenant has movedMaria explained to the Broker that the property may need certain items addressed and if the lease was to commence on September 1st that the tenant is aware of this and will need cooperate if any issues ariseUpon the previous tenant moving out of the property he reported the hot water faucet for the washer had been brokeThis is why the water heater hot water line was turned to the off positionMs*** is being credited per the property owner approval for this inconvenience
Regarding the turning away of Vendors to address any other items Ms*** reportedWe scheduled these vendors and they were turned awayThe window of time was confirmed and the repairs were not able to be completedHer description of what happened is vague and inconsistent as she states they "came various times and accommodated their schedule" and yet the repairs she states she still doesn't have hot waterThe matter of the fumigation and reason for Ms*** to deny service is as she was explained those details over the phone and at this point is becomes very clear that Ms*** is doing everything in her power to break her lease
My staff was handling this matter up until this point at which Ms*** hired an attorney to threaten a lawsuit if she didn't get her way of paying only $for a cleaning feeKarina responded to the attorney with an explanation of the facts See Attached email response and attorney's initial email
Over the course of the last to weeks I have I have since corresponded with Ms*** and her attorneyThere is a mutual agreement that was to be revised last week and sent over with Ms***'s signatureAs of today 09/28/Ms*** has only sent the last page of the agreement withholding the complete agreementI have asked her to resend the complete agreement with initials on each page and her signature on the last pageI am awaiting her response
Ms*** has been given an opportunity to break the lease under certain circumstances one of those circumstances is that she will need to withdraw her complaint with the Revdex.com and not publicly review or discredit my companyIf we can obtain the fully initial and signed agreement then this matter will be resolvedIf we don't receive the completed agreement then *** will be in breach of contract and it will be at the property owners discretion on how they want to proceed legally to offset any financial losses created by Ms***'s actionsWe will report this breach of contract to the credit bureau and pursue legal action for any defamation or financial loss attributed to Ms***'s actions
Please let me know if you need additional information or how this will be resolved
Thanks,
*** ***
Initial Consumer Rebuttal /* (2000, 9, 2015/10/08) */
Hi ***,
All parties came to an agreement at *** so please mark the complaint for case XXXXXXXX as resolved
Thanks,
*** ***