Devine's Plumbing Service, LLC Reviews (3)
View Photos
Devine's Plumbing Service, LLC Rating
Address: 5236 200th St N, Forest Lake, Minnesota, United States, 55025-9606
Phone: |
Show more...
|
Web: |
|
Add contact information for Devine's Plumbing Service, LLC
Add new contacts
I was contacted by the home owner 1/8/2017 and notified of the problem. I informed the home owner that it was something I would need to see. I did offer to come out and look at it to see what the repair was and how it came apart. I was told that the pipe that was repaired was in the garage....
Considering they called 10 Monthes (according to them) after the repair and that also happened to be during the first cold snap of the winter. I don't feel asking to set up a time for me to see the problem was unreasonable. I was told he would tell his wife and get back to me. But instead of a phone call I received this complaint the next day. I am willing to look at it and will fix it if there is evidence that I did something that was not correct but I can't be responsible for frozen pipes.
I apologize that I didn't see an email on the approval of your job on the Friday after it was approved for some of the repairs. The week between the 2 holidays are very busy and I was spending the weekend winding down with my family and not in phone service during the new Years Weekend. I did try to...
return the call on the first business day after the weekend. I apparently did not explain to her that we don't work on the weekends or holidays for standard calls. I did try to explain that to her in a message I left on 1/2/2017 early in the AM.But the message I got from them at 7:30 that night was that they were going to hire someone else after she talked it over with her husband.
If I'm not going to be allowed to look at the situation I'm not willing to refund the customers money. It is also past the warranty time period. If the fitting was not crimped it would have never held water.