Devino's Watertown Hyundai

As a woman, buying a car can be an awful experience but not here! Thanks Joe and Robert for your helpEveryone I encountered there was friendly, professional and helpful! I bought a great car at a great price!

I have been treated poorly by Watertown Hyundai since purchasing my certified [redacted] in December of I have yet to have the owners manual delivered, it took six months to fix a rough ride after multiple service visits, three door handles came off and they only replace two and came for service to have the one I would pay for and they say it's black and want to charge $to have it paintedIt's not painted and ready to put on though they said it's ready to put on before my appointmentI drive minutes and it's not readyThere is a whole lot more I can discuss with this dealerships service and sales problemsNot to mention window switchdoed aI have been treated poorly by Watertown Hyundai since purchasing my certified [redacted] in December of I have yet to have the owners manual delivered, it took six months to fix a rough ride after multiple service visits, three door handles came off and they only replace two and came for service to have the o e I would pay for and they say it's black and want to charge $to have it paintedIt's not painted and ready to put onI drive minutes and it's not readyThere is a whole lot more I can discuss with this dealerships service and sales problemsNot to mention window switch problem and car continues to not start here and thereAnd now I'm being told I need a new battery on a certified vehicle I'm being told todayI would like for Hyundai to pay for the battery, door handle, and all the items on this service visit since I just purchased the car and the unprofessional attention the dealership has shown me like its my problemWatertown Hyundai has shown me little consideration outside of Roxy my service rep Social media will hear my story and car continues to not start here and thereAnd now I'm being told I need a new battery on a certified vehicle I'm being told todayI would like for Hyundai to pay for the battery, door handle, and all the items on this service visit since I just purchased the car and the unprofessional attention the dealership at Watertown Hyundai has shown me

Mr*** visited the dealership back in April for what was determined to be brake noise coming from the front end. In an attempt to save this customer money, we offered to resurface the rotors and replace the brake pads. This is a common approach which typically addresses
the need. Two weeks later, Mr*** returned to the dealership stating he now was experiencing a rubbing noise. As dictated by a Hyundai technical bulletin, the brake hardware was lubricated to specification and the rotors were once again resurfaced. Several weeks later Mr*** contacted us stating he continued to hear a noise. He visited the dealership but due to heavy rain that day we were unable to replicate the noise. We asked that he leave the vehicle with us and a new Hyundai was provided as a service loaner. Unfortunately we were unable to duplicate the issue and therefore had nothing to address. The vehicle was returned to Mr***. Several weeks later we were asked to address the noise that had returned. Once again a new Hyundai was provided as a loaner. At that point we replaced at no charge both front rotors and brake pads. The car was returned. Since that time we have reached out to Mr*** to insure the problem was resolved. He promised to follow up with us should he have further problems. We made a recent call to confirm that all was well. We were told all seems well

As a woman, buying a car can be an awful experience but not here! Thanks Joe and Robert for your helpEveryone I encountered there was friendly, professional and helpful!
I bought a great car at a great price!

Website Complaint Response:
The complaints of Mr* *** are inaccurate, written out of anger and frustration but understandableHe recently encountered a less than honorable service technician in his home state of *** who told him his timing belt required changing and
that this will cost approximately $(very high quote)Since the car was recently purchased at our dealership, he felt that if a change was due, that this should have been completed here prior to sale of the carHe is correct in that assertionHowever, his mechanic failed to share that the engine in his car(2.0TFSI) requires that the timing belt be examined and changed at 110,miles which is unlike the other models (1.8T/3.0) where the recommendation is 75,A copy of the official maintenance schedule was sent to himWe also contacted *** *** and spoke with a service writer(***)We asked when he recommends changing the timing belt on a 2.0T engine in a *** AHe said they suggest 100,miles but the manual states it can wait until 110,The car was sold with approximately miles and therefore this maintenance was not dueWe work very hard and at great expense to insure our vehicles are safe for the road and with proper maintenance completeHad this gentlemen encountered an intelligent and upstanding technician his anger, frustration and unnecessary remarks would have been avoidedAlthough Mr*** has been provided factual information related to the required maintenance and although factory (***) personnel support this information, he chooses not toIn the end, he elected to perform maintenance on the car well before it was due and is looking to have someone else cover the expense
Sent on: 2/10/7:44:PM

My husband and I had a very pleasurable experience at Devino Hyundai in Watertown, CT The sales associate that greeted us was very friendly, and not overbearing at allHe was honest and down to earthWe really appreciated thatWe were very happy with what he and the team there could do for us with our old car, and we decided to lease a *** ***In addition to our salesman, I also really enjoyed the gentleman who handled the financesHe was amiable and forthrightEven the general manager took time to come in, introduce himself, and congratulate us on our purchase

I will never buy a car from here again, I was looking to trade in my car, the first time I bought a car from here the salesman lied to me, not one person offered to help or came on to the lot, I went to different people and was completely ignored and a personal call on someone's cell phone was answered, I also came out of the bathroom and an alcohol bottle was on the paper shredder, great place of business having people drink on the job

We are compelled to write an outstanding review for Devino's Watertown Hyundai The entire team at this dealership is outstanding We didn't buy a new or extremely expensive car, but the team effort of Al G*** and Joe H*** portrayed a professional organization, displaying honesty, integrity and placing the customer needs foremost We will definitely recommend this dealership to anybody who needs a vehicle We thank everyone involved with our purchase for making it a pleasurable experience for us at this dealership *** *** *** *** ***

I have been treated poorly by Watertown Hyundai since purchasing my certified *** *** in December of I have yet to have the owners manual delivered, it took six months to fix a rough ride after multiple service visits, three door handles came off and they only replace two and came for service to have the one I would pay for and they say it's black and want to charge $to have it paintedIt's not painted and ready to put on though they said it's ready to put on before my appointmentI drive minutes and it's not readyThere is a whole lot more I can discuss with this dealerships service and sales problemsNot to mention window switchdoed aI have been treated poorly by Watertown Hyundai since purchasing my certified *** *** in December of I have yet to have the owners manual delivered, it took six months to fix a rough ride after multiple service visits, three door handles came off and they only replace two and came for service to have the o e I would pay for and they say it's black and want to charge $to have it paintedIt's not painted and ready to put onI drive minutes and it's not readyThere is a whole lot more I can discuss with this dealerships service and sales problemsNot to mention window switch problem and car continues to not start here and thereAnd now I'm being told I need a new battery on a certified vehicle I'm being told todayI would like for Hyundai to pay for the battery, door handle, and all the items on this service visit since I just purchased the car and the unprofessional attention the dealership has shown me like its my problemWatertown Hyundai has shown me little consideration outside of Roxy my service rep Social media will hear my story and car continues to not start here and thereAnd now I'm being told I need a new battery on a certified vehicle I'm being told todayI would like for Hyundai to pay for the battery, door handle, and all the items on this service visit since I just purchased the car and the unprofessional attention the dealership at Watertown Hyundai has shown me

Mr*** visited the dealership back in April for what was determined to be brake noise coming from the front end. In an attempt to save this customer money, we offered to resurface the rotors and replace the brake pads. This is a common approach which
typically addresses the need. Two weeks later, Mr*** returned to the dealership stating he now was experiencing a rubbing noise. As dictated by a Hyundai technical bulletin, the brake hardware was lubricated to specification and the rotors were once again resurfaced. Several weeks later Mr*** contacted us stating he continued to hear a noise. He visited the dealership but due to heavy rain that day we were unable to replicate the noise. We asked that he leave the vehicle with us and a new Hyundai was provided as a service loaner. Unfortunately we were unable to duplicate the issue and therefore had nothing to address. The vehicle was returned to Mr***. Several weeks later we were asked to address the noise that had returned. Once again a new Hyundai was provided as a loaner. At that point we replaced at no charge both front rotors and brake pads. The car was returned. Since that time we have reached out to Mr*** to insure the problem was resolved. He promised to follow up with us should he have further problems. We made a recent call to confirm that all was well. We were told all seems well