Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have been calling the company for months and no one ever told me that they were out of 'warranty paper.' The excuse I got was 'we are late on sending warranties.' Knowing that I had been constantly calling to ask, this issue was never elevated to anyone beyond those answering the phone calls which is still 'poor customer service.' Had someone from Boyar's just called and let me know that they had run out of paper and an approximate "date" of when I should expect to receive the warranty, that would have been sufficient Instead the company just chose to 'ignore' my questions Unfortunately, I have a hard time believing that the reason I have not received the warranty is that they ran out of 'paper.'Please let me know if there is anything else I need to do to close this out on your end I do appreciate the assistance of the Revdex.com as sometimes this is the only way to get company's to respond Regards, [redacted]
Please see attached letter.To Whom It May Concern:This letter is in response to the complaint filed by Ms [redacted] ***It states on the terms and conditions of Boyar's contract that patching and painting may be required and is the responsibility of the clientHowever, Boyar’s would be willing to credit Ms [redacted] for the drywall repairs to satisfy the customerBoyar's has attempted to contact the client by phone on both 11/& 11/30/15, with no response to dateBoyar's is anxious to bring this matter to a close, and we look forward to speaking with Ms***.Sincerely, [redacted]
Hi [redacted] [redacted] from Boyars sent me a receipt this morning showing that they have run a credit to my [redacted] account for $Therefore, I consider this matter resolvedThank you so much for all of your helpWithout you and the Revdex.com I never would have been able to get them to talk to me much less credit me for the work not completed.thanks [redacted]
As per our conversation, the warranty for Ms*** has been put in outgoing mail todayIt will go out tomorrow and she should receive in the next 2-daysThank you for your assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Hi Ms***,My apologies for not responding sooner. I did finally receive the warranty and am now satisfied with the company's response even though it should never have taken that long. Thanks for your assistance.*** ***
Regards,
*** ***
To Whom It May Concern:This letter is in response to the complaint filed by Ms*** ***We truly apologize for the delay in mailing of the client's warrantyUnfortunately, our order for blank warranty forms has taken longer than expected from the printerRegardless of a paper
warranty being physically in her possession, the client's warranty is already in affectUpon completion of the contract & payment in full the warranty becomes valid, not upon receipt of the formBoyar's will honor Ms*** warranty now, should there be any issueIt's unfortunate that we will now have a negative rating for three years against our business because of a formShe have this documentation as proof, until such time the forms come in and we can mail it out.Sincerely,*** *** Office Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The complaint won't be resolved until I get my warranty certificate which I have not received, thank you
Regards,
*** ***
Thank you for the consumer responseWe have already confirmed that the client's warranty is in full effectWe expect our shipment after the first of the year and will be happy to send the document out at that timeIt is a printed cardstock that we custom orderShould it arrive sooner we will send out upon receiptIf that still continues to be an unacceptable solution, we are happy to print one on regular paper for herThank you for your assistance in this matter!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have attempted to return the calls from Melanie, but with no success. This is how it has been each time I have tried to call their office ever since I made the final payment. Each time I have called I am told she is not in the office. The contract does NOT state that drywall repair and painting will be required, as Melanie states in her letter. I made the final payment after [redacted] ensured me the drywall would be repaired. However, then when they could not get their drywall person to do the work for less than a minimum amount, ** told me it could not be done and I was responsible for the repairs and at the most they would refund me $100 since that is what it would cost them This statement contradicts what ** previously told me about why their drywall repair person could not do it (because he charges a minimum amount). I cannot even get the HOA contractor/maintenance company who does this type of work for our complex or any other licensed and insured handyman to come out and give a written estimate for $100. They know that is may cost them $100, but that it will cost me much more just as how it cost me $3200 for the re-surfacing of the cabinets but cost them much less than that. The maintenance company our HOA uses has told me it will cost about $400 to repair the drywall based on the work they have previously done in my unit (in Nov 2014.) Therefore, I asked for $400 to be refunded to me OR for them to contract directly with the maintenance company used by our HOA to have the repairs done. Before I made that final payment ** assured me it would not be weeks or months before the drywall was repaired. Over a month has gone by and I still have 4 holes in my drywall.The response from Boyars does not give any resolution. It just says they would like to talk to me, however, no one is ever available.Below is the e-mail from [redacted] rearding the repairs:---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Fri, Nov 13, 2015 at 2:20 PMSubject: RE: Drywall repairTo: "[redacted] ." <[redacted]>Cc: [redacted] <[redacted]>Hello Mrs. [redacted],I do apologize for the miscommunication, I did just try and call and was not able to leave a message. I take complete fault in not following up with our service for you but our drywall repair man has not been returning my calls or emails and is not someone we use very often. We reached out to him as a courtesy to your project and unfortunately did not pull through. I have talked to my manager and the most that we could credit back is $100 because that is what the drywall repair man has quoted us. If you have already scheduled a drywall repair please let us know so that we can credit you back $100.I sincerely apologize for my lack of response and how that we can find a resolution to this.Thank you,[redacted]Boyar's Kitchen Cabinets[redacted] F [redacted]
Regards,
[redacted]
Please see attached letter.To Whom It May Concern:This letter is in response to the complaint filed by Ms. [redacted]. It states on the terms and conditions of Boyar's contract that patching and painting may be required and is the responsibility of the client. However, Boyar’s would be willing to...
credit Ms. [redacted] for the drywall repairs to satisfy the customer. Boyar's has attempted to contact the client by phone on both 11/23 & 11/30/15, with no response to date. Boyar's is anxious to bring this matter to a close, and we look forward to speaking with Ms. [redacted].Sincerely,[redacted]
Hi [redacted].[redacted] from Boyars sent me a receipt this morning showing that they have run a credit to my [redacted] account for $400. Therefore, I consider this matter resolved. Thank you so much for all of your help. Without you and the Revdex.com I never would have been able to get them to talk to me much less credit me for the work not completed.thanks[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have been calling the company for months and no one ever told me that they were out of 'warranty paper.' The excuse I got was 'we are late on sending warranties.' Knowing that I had been constantly calling to ask, this issue was never elevated to anyone beyond those answering the phone calls which is still 'poor customer service.' Had someone from Boyar's just called and let me know that they had run out of paper and an approximate "date" of when I should expect to receive the warranty, that would have been sufficient. Instead the company just chose to 'ignore' my questions. Unfortunately, I have a hard time believing that the reason I have not received the warranty is that they ran out of 'paper.'Please let me know if there is anything else I need to do to close this out on your end. I do appreciate the assistance of the Revdex.com as sometimes this is the only way to get company's to respond.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have been calling the company for months and no one ever told me that they were out of 'warranty paper.' The excuse I got was 'we are late on sending warranties.' Knowing that I had been constantly calling to ask, this issue was never elevated to anyone beyond those answering the phone calls which is still 'poor customer service.' Had someone from Boyar's just called and let me know that they had run out of paper and an approximate "date" of when I should expect to receive the warranty, that would have been sufficient Instead the company just chose to 'ignore' my questions Unfortunately, I have a hard time believing that the reason I have not received the warranty is that they ran out of 'paper.'Please let me know if there is anything else I need to do to close this out on your end I do appreciate the assistance of the Revdex.com as sometimes this is the only way to get company's to respond Regards, [redacted]
Please see attached letter.To Whom It May Concern:This letter is in response to the complaint filed by Ms [redacted] ***It states on the terms and conditions of Boyar's contract that patching and painting may be required and is the responsibility of the clientHowever, Boyar’s would be willing to credit Ms [redacted] for the drywall repairs to satisfy the customerBoyar's has attempted to contact the client by phone on both 11/& 11/30/15, with no response to dateBoyar's is anxious to bring this matter to a close, and we look forward to speaking with Ms***.Sincerely, [redacted]
Hi [redacted] [redacted] from Boyars sent me a receipt this morning showing that they have run a credit to my [redacted] account for $Therefore, I consider this matter resolvedThank you so much for all of your helpWithout you and the Revdex.com I never would have been able to get them to talk to me much less credit me for the work not completed.thanks [redacted]
As per our conversation, the warranty for Ms*** has been put in outgoing mail todayIt will go out tomorrow and she should receive in the next 2-daysThank you for your assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Hi Ms***,My apologies for not responding sooner. I did finally receive the warranty and am now satisfied with the company's response even though it should never have taken that long. Thanks for your assistance.*** ***
Regards,
*** ***
To Whom It May Concern:This letter is in response to the complaint filed by Ms*** ***We truly apologize for the delay in mailing of the client's warrantyUnfortunately, our order for blank warranty forms has taken longer than expected from the printerRegardless of a paper
warranty being physically in her possession, the client's warranty is already in affectUpon completion of the contract & payment in full the warranty becomes valid, not upon receipt of the formBoyar's will honor Ms*** warranty now, should there be any issueIt's unfortunate that we will now have a negative rating for three years against our business because of a formShe have this documentation as proof, until such time the forms come in and we can mail it out.Sincerely,*** *** Office Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The complaint won't be resolved until I get my warranty certificate which I have not received, thank you
Regards,
*** ***
Thank you for the consumer responseWe have already confirmed that the client's warranty is in full effectWe expect our shipment after the first of the year and will be happy to send the document out at that timeIt is a printed cardstock that we custom orderShould it arrive sooner we will send out upon receiptIf that still continues to be an unacceptable solution, we are happy to print one on regular paper for herThank you for your assistance in this matter!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have attempted to return the calls from Melanie, but with no success. This is how it has been each time I have tried to call their office ever since I made the final payment. Each time I have called I am told she is not in the office. The contract does NOT state that drywall repair and painting will be required, as Melanie states in her letter. I made the final payment after [redacted] ensured me the drywall would be repaired. However, then when they could not get their drywall person to do the work for less than a minimum amount, ** told me it could not be done and I was responsible for the repairs and at the most they would refund me $100 since that is what it would cost them This statement contradicts what ** previously told me about why their drywall repair person could not do it (because he charges a minimum amount). I cannot even get the HOA contractor/maintenance company who does this type of work for our complex or any other licensed and insured handyman to come out and give a written estimate for $100. They know that is may cost them $100, but that it will cost me much more just as how it cost me $3200 for the re-surfacing of the cabinets but cost them much less than that. The maintenance company our HOA uses has told me it will cost about $400 to repair the drywall based on the work they have previously done in my unit (in Nov 2014.) Therefore, I asked for $400 to be refunded to me OR for them to contract directly with the maintenance company used by our HOA to have the repairs done. Before I made that final payment ** assured me it would not be weeks or months before the drywall was repaired. Over a month has gone by and I still have 4 holes in my drywall.The response from Boyars does not give any resolution. It just says they would like to talk to me, however, no one is ever available.Below is the e-mail from [redacted] rearding the repairs:---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Fri, Nov 13, 2015 at 2:20 PMSubject: RE: Drywall repairTo: "[redacted] ." <[redacted]>Cc: [redacted] <[redacted]>Hello Mrs. [redacted],I do apologize for the miscommunication, I did just try and call and was not able to leave a message. I take complete fault in not following up with our service for you but our drywall repair man has not been returning my calls or emails and is not someone we use very often. We reached out to him as a courtesy to your project and unfortunately did not pull through. I have talked to my manager and the most that we could credit back is $100 because that is what the drywall repair man has quoted us. If you have already scheduled a drywall repair please let us know so that we can credit you back $100.I sincerely apologize for my lack of response and how that we can find a resolution to this.Thank you,[redacted]Boyar's Kitchen Cabinets[redacted] F [redacted]
Regards,
[redacted]
Please see attached letter.To Whom It May Concern:This letter is in response to the complaint filed by Ms. [redacted]. It states on the terms and conditions of Boyar's contract that patching and painting may be required and is the responsibility of the client. However, Boyar’s would be willing to...
credit Ms. [redacted] for the drywall repairs to satisfy the customer. Boyar's has attempted to contact the client by phone on both 11/23 & 11/30/15, with no response to date. Boyar's is anxious to bring this matter to a close, and we look forward to speaking with Ms. [redacted].Sincerely,[redacted]
Hi [redacted].[redacted] from Boyars sent me a receipt this morning showing that they have run a credit to my [redacted] account for $400. Therefore, I consider this matter resolved. Thank you so much for all of your help. Without you and the Revdex.com I never would have been able to get them to talk to me much less credit me for the work not completed.thanks[redacted]
Boyar's is in communication with clientWe have presented a solution to client and
waiting for new materials to arrive so we can schedule
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have been calling the company for months and no one ever told me that they were out of 'warranty paper.' The excuse I got was 'we are late on sending warranties.' Knowing that I had been constantly calling to ask, this issue was never elevated to anyone beyond those answering the phone calls which is still 'poor customer service.' Had someone from Boyar's just called and let me know that they had run out of paper and an approximate "date" of when I should expect to receive the warranty, that would have been sufficient. Instead the company just chose to 'ignore' my questions. Unfortunately, I have a hard time believing that the reason I have not received the warranty is that they ran out of 'paper.'Please let me know if there is anything else I need to do to close this out on your end. I do appreciate the assistance of the Revdex.com as sometimes this is the only way to get company's to respond.
Regards,
[redacted]