DeVons Jewelers

The [redacted] 's signed a lease with us on December 19th 2013, for a lease term of months and daysBeginning February 10th and ending February 28th Mrs [redacted] states its not in the lease for the $release feeWell it is in the Lease that it can not be terminateAs a courtesy we agree to let her break the lease once we had it rentedShe was well aware of the $release fee (for advertising, credit report etc.)That was not in the lease either, but we tried to help themThey only fulfilled their lease until August 10th only months of the month day termWe are suppose to honor our original lease, but their not suppose toWe made her well aware of the fee, for releasing them early of said leaseI feel we went above and beyond what was required of us in the lease

In reference to the complaint from [redacted] about being charged a $release fee Mrs [redacted] was under a one year lease agreement with us on a town home from February 10th until February 28th with no option to sublet A lease is a legal and binding agreementI have attached a copy of the lease that Mrs [redacted] signedShe came to our office wanting to vacate earlyShe was informed by [redacted] [redacted] that she would be responsible for the lease until it was rentedShe was told that we would try to get it rented as quickly as possible but that she would have to pay $ release fee, keep the utilities on until rented and would be responsible until a new tenant took occupancyThis was in front of me and [redacted] She said that would not be a problem [redacted] was able to rent it rather quickly so she moved out on the 6th of August and a new tenant moved in on August 10th We did her a favor by letting her out of the lease, our lease states that it can not be subleasedThe fee was only charged for (credit report, advertising and leasing agent)We feel she should consider herself very lucky, she did not have to pay tell the end of the lease termMrs [redacted] called the office about this fee and I informed her that [redacted] had told her about the feeShe said she new that but it was not in the lease so she wanted a refundWe could have made her pay tell the end of the lease at $1,per monthWe try to be as fair as possible and this is the first time ever someone complained about such a small feeWe even refunded her security deposit less damages; a lot of companies will not even do that Also she leased from [redacted] *** in the Oak Tree Community please make that change Thanks [redacted] ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My entire point of the complaint is that the lease did not state that a fee of any kind would be charge upon terminating the lease agreementThe point of signing a lease agreement is to define all rules, policies, and fees; which the $relisting fee was not disclosed or agreed uponSo therefore, replying that the company did me a favor or that no one else complains about the made up fee is not acceptable! Oak tree needs to admit that the $was not in the lease that I signed and therefore unethical! Oak tree did not lose out on anything because they had me still paying rent without living there while the company prepared the property for the new tenant that moved in the first week in JulySo basically, since I did not consent to the $fee I want my money refunded!
Regards,
*** ***

Stanley Steemer truly regrets the experience our customer has had during her fire loss. Stanley Steemer’s goal, no matter the job, is to provide outstanding customer service with a through and timely job. The perception of our customer indicates we have not fulfilled these expectations
Regardless of what was or was not done, the perception of our customer is that we feel short. We will not try to defend or deny any of the charges laid out. This would serve no purpose and would keep us from the true goal, which is resolving the matter for our customerWe are in contact with the insurance company that hired us to ensure any invoice we submit is accurate and in line with our contractAs far as the utility bill associated with the HVAC running without permission, we would be happy to consider a reimbursement of this bill, if the bill is provided to us. In addition, we would like to have the air duct system cleaned by our *** certified air duct cleaning division to ensure there are no contaminates in the duct systemAgain, we are sorry that we were not able to meet the high standards we set for ourselves during this customer experience. We also hope that this will resolve this complaint

The [redacted]'s signed a lease with us on December 19th 2013, for a lease term of 12 months and 19 days. Beginning February 10th 2014 and ending February 28th 2015. Mrs. [redacted] states its not in the lease for the $150.00 release fee. Well it is in the Lease that it can not be terminate. As a courtesy we agree to let her break the lease once we had it rented. She was well aware of the $150.00 release fee (for advertising, credit report etc.). That was not in the lease either, but we tried to help them. They only fulfilled their lease until August 10th 2014 only 6 months of the 12 month 19 day term. We are suppose to honor our original lease, but their not suppose to. We made her well aware of the fee, for releasing them early of said lease. I feel we went above and beyond what was required of us in the lease.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am rejecting Oak Tree's response because [redacted] the owner still has not admitted to being unethical in charging me the release fee. If the lease doesn't have a termination clause in it then the company has to own up to that not say " we charge that fee to everyone that breaks the lease." If that is your policy fine, all I am stating is that it should be in the leasing  agreement! I never expected a refund because after my experience with this company I know how unethical the owner [redacted] is! I would never recommend this rental company to anyone and wanted the complaint publicly posted for all to see. This is also a company that makes you pay rent for ten days after you move but does not advise you of items accidently left while the tenant is still paying. I left two functioning appliances and a $200 unopened bottle of wine sitting together and was not notified! Even though I was still paying the rent! Just another example of how this company operates! Very poor customer service!,
Regards,
[redacted]

In reference to the complaint from [redacted] about being charged a $150.00 release fee.
Mrs. [redacted] was under a one year lease agreement with us on a town home from February 10th 2014 until February 28th 2015 with no option to sublet.  A lease is a legal and...

binding agreement. I have attached a copy of the lease that Mrs. [redacted] signed. She came to our office wanting to vacate early. She was informed by [redacted] that she would be responsible for the lease until it was rented. She was told that we would try to get it rented as quickly as possible but that she would have to pay $ 150.00 release fee, keep the utilities on until rented and would be responsible until a new tenant took occupancy. This was in front of me and [redacted]. She said that would not be a problem. [redacted] was able to rent it rather quickly so she moved out on the 6th of August and a new tenant moved in on August 10th 2014.
We did her a favor by letting her out of the lease, our lease states that it can not be subleased. The fee was only charged for (credit report, advertising and leasing agent). We feel she should consider herself very lucky, she did not have to pay tell the end of the lease term. Mrs. [redacted] called the office about this fee and I informed her that [redacted] had told her about the fee. She said she new that but it was not in the lease so she wanted a refund. We could have made her pay tell the end of the lease at $1,135.00 per month. We try to be as fair as possible and this is the first time ever someone complained about such a small fee. We even refunded her security deposit less damages; a lot of companies will not even do that.
Also she leased from [redacted] in the Oak Tree Community please make that change.
Thanks
[redacted]