Devonshire Manor Apartments

[redacted] resided at Devonshire Manor from August 6, thru April 13, with his roommate [redacted] .? Late Friday afternoon on March 10, 2017, [redacted] came to the office and submitted a maintenance request to check mold buildup in the main entryway, pantry closet, bathroom shower ceiling, moisture on the dining room floor carpet, and a bedroom window seal.? A maintenance technician inspected the apartment Monday morning on March 13, and found extensive mold growth along the kitchen counter wall to the right of the sink, in the food pantry, on the west wall of the entryway, and damp moisture on the dining room carpet by the kitchenA plumbing company was contacted the same day and a plumber arrived soon after.? Approximately 2ft x 2ft wall area to the right of the kitchen sink above the counter, a 2ft x 2ft bottom wall area inside the pantry closet, and a inch x 8ft wall area on the west side of the main entryway, and 3ft x 3ft wall behind the dishwasher were opened in order to locate the leak source, which turned out to be from a broken kitchen drain pipe in the apartment directly above theirs.? Unfortunately, the mold and moisture issue had gone unreported by the [redacted] and [redacted] until March 10th so by the time we were first notified of the mold and moisture damage it had become extensive.? It was explained to the residents that the removed wall areas would need to remain open in order to facilitate the drying of the affected areas before drywall repairs could be completedIt should be noted that at the time the maintenance technician and plumber were in their apartment on March 13th, a cat and an adult pitbull dog were in the apartment.? The cat was an authorized pet from the onset of their residency, but we were never aware of the unauthorized dog in their household.? When the dog issue was brought to their attention they declared that it was a service animal Later that same day, March 13th, the couple came to the office and stated that they didn’t want to continue living there due to health reasons and would be moved out by March 31st.? As I prepared their 30-day notice to vacate I realized that their rental agreement was a lease that would expire August 31, 2017.? As a goodwill gesture, I told them I would request a courtesy waiver of the $1,lease termination fee and the April 1-pro rata rent and utilities charges of $since they intended to move by March 31st.? I called my supervisor while the couple and my assistant were in the office at the time and received approval for both waivers on the condition they would be out as agreed by the end of MarchThe residents did not move out by March 31st as originally agreed, and instead extended their stay thru April 13th without payment.? At the time of the move-out inspection on April 13, 2017, there was no evidence of mold in the unit because it had been removed during the repairs.? However, extensive damage to the living room carpet in the form of pet urine deposits and large dug through open holes exposing cement flooring was found.? The carpet was new when the residents had moved in.? They were charged a prorated amount for the carpet replacement, along with sealing the subflooring due to pet urine damage.? The apartment also required a full paint of the walls and heavy cleaning because of their lifestyle and lack of adequate housekeeping.? The assessed charges are from the contracted vendors who performed the serviceWe have done our best to explain the validity of the charges to the residents.? No charges have been inflated and receipts are available to prove turnover costs Unfortunately, they are unwilling to take responsibility for their actionsSincerely, Robert V***?

[redacted] resided at Devonshire Manor from August 6, thru April 13, with his roommate [redacted] Late Friday afternoon on March 10, 2017, [redacted] came to the office and submitted a maintenance request to check mold buildup in the main entryway, pantry closet, bathroom shower ceiling, moisture on the dining room floor carpet, and a bedroom window seal A maintenance technician inspected the apartment Monday morning on March 13, and found extensive mold growth along the kitchen counter wall to the right of the sink, in the food pantry, on the west wall of the entryway, and damp moisture on the dining room carpet by the kitchenA plumbing company was contacted the same day and a plumber arrived soon after Approximately 2ft x 2ft wall area to the right of the kitchen sink above the counter, a 2ft x 2ft bottom wall area inside the pantry closet, and a inch x 8ft wall area on the west side of the main entryway, and 3ft x 3ft wall behind the dishwasher were opened in order to locate the leak source, which turned out to be from a broken kitchen drain pipe in the apartment directly above theirs Unfortunately, the mold and moisture issue had gone unreported by the [redacted] and [redacted] until March 10th so by the time we were first notified of the mold and moisture damage it had become extensive It was explained to the residents that the removed wall areas would need to remain open in order to facilitate the drying of the affected areas before drywall repairs could be completedIt should be noted that at the time the maintenance technician and plumber were in their apartment on March 13th, a cat and an adult pitbull dog were in the apartment The cat was an authorized pet from the onset of their residency, but we were never aware of the unauthorized dog in their household When the dog issue was brought to their attention they declared that it was a service animal Later that same day, March 13th, the couple came to the office and stated that they didn’t want to continue living there due to health reasons and would be moved out by March 31st As I prepared their 30-day notice to vacate I realized that their rental agreement was a lease that would expire August 31, As a goodwill gesture, I told them I would request a courtesy waiver of the $1,lease termination fee and the April 1-pro rata rent and utilities charges of $since they intended to move by March 31st I called my supervisor while the couple and my assistant were in the office at the time and received approval for both waivers on the condition they would be out as agreed by the end of MarchThe residents did not move out by March 31st as originally agreed, and instead extended their stay thru April 13th without payment At the time of the move-out inspection on April 13, 2017, there was no evidence of mold in the unit because it had been removed during the repairs However, extensive damage to the living room carpet in the form of pet urine deposits and large dug through open holes exposing cement flooring was found The carpet was new when the residents had moved in They were charged a prorated amount for the carpet replacement, along with sealing the subflooring due to pet urine damage The apartment also required a full paint of the walls and heavy cleaning because of their lifestyle and lack of adequate housekeeping The assessed charges are from the contracted vendors who performed the serviceWe have done our best to explain the validity of the charges to the residents No charges have been inflated and receipts are available to prove turnover costs Unfortunately, they are unwilling to take responsibility for their actionsSincerely, Robert V***

*** *** resided at Devonshire Manor from August 6,
thru April 13, with his roommate *** ***. Late Friday afternoon on March 10, 2017,
*** *** came to the office and submitted a maintenance request to check
mold buildup in the main entryway, pantry closet, bathroom
shower ceiling,
moisture on the dining room floor carpet, and a bedroom window seal. A maintenance technician inspected the
apartment Monday morning on March 13, and found extensive mold growth
along the kitchen counter wall to the right of the sink, in the food pantry, on
the west wall of the entryway, and damp moisture on the dining room carpet by
the kitchenA plumbing company was contacted
the same day and a plumber arrived soon after. Approximately 2ft x 2ft wall area to the right of the
kitchen sink above the counter, a 2ft x 2ft bottom wall area inside the pantry
closet, and a inch x 8ft wall area on the west side of the main entryway,
and 3ft x 3ft wall behind the dishwasher were opened in order to locate the
leak source, which turned out to be from a broken kitchen drain pipe in the
apartment directly above theirs.
Unfortunately, the mold and moisture issue had gone unreported by the
*** and *** until March 10th so by the time we were first
notified of the mold and moisture damage it had become extensive. It was explained to the residents that the
removed wall areas would need to remain open in order to facilitate the drying
of the affected areas before drywall repairs could be completedIt should be noted that at the time the maintenance
technician and plumber were in their apartment on March 13th, a cat
and an adult pitbull dog were in the apartment.
The cat was an authorized pet from the onset of their residency, but we
were never aware of the unauthorized dog in their household. When the dog issue was brought to their attention
they declared that it was a service animal Later that same day, March 13th, the couple came
to the office and stated that they didn’t want to continue living there due to
health reasons and would be moved out by March 31st. As I prepared their 30-day notice to vacate I
realized that their rental agreement was a lease that would expire August 31,
2017. As a goodwill gesture, I told them
I would request a courtesy waiver of the $1,lease termination fee and the
April 1-pro rata rent and utilities charges of $since they intended
to move by March 31st. I
called my supervisor while the couple and my assistant were in the office at
the time and received approval for both waivers on the condition they would be
out as agreed by the end of MarchThe residents did not move out by
March 31st as originally agreed, and instead extended their stay
thru April 13th without payment.
At the time of the move-out inspection on April 13, 2017, there was no
evidence of mold in the unit because it had been removed during the
repairs. However, extensive damage to the living room carpet in the
form of pet urine deposits and large dug through open holes exposing cement
flooring was found. The carpet was new
when the residents had moved in. They
were charged a prorated amount for the carpet replacement, along with sealing
the subflooring due to pet urine damage.
The apartment also required a full paint of the walls and heavy cleaning
because of their lifestyle and lack of adequate housekeeping. The assessed charges are from the contracted
vendors who performed the serviceWe have done our best to explain the validity of the
charges to the residents. No charges
have been inflated and receipts are available to prove turnover costs
Unfortunately, they are unwilling to take responsibility for their actionsSincerely, Robert V***

[redacted] resided at Devonshire Manor from August 6, 2016
thru April 13, 2017 with his roommate [redacted].  Late Friday afternoon on March 10, 2017,
[redacted] came to the office and submitted a maintenance request to check
mold buildup in the main entryway, pantry closet, bathroom...

shower ceiling,
moisture on the dining room floor carpet, and a bedroom window seal.  A maintenance technician inspected the
apartment Monday morning on March 13, 2017 and found extensive mold growth
along the kitchen counter wall to the right of the sink, in the food pantry, on
the west wall of the entryway, and damp moisture on the dining room carpet by
the kitchen. A plumbing company was contacted
the same day and a plumber arrived soon after.  Approximately 2ft x 2ft wall area to the right of the
kitchen sink above the counter, a 2ft x 2ft bottom wall area inside the pantry
closet, and a 16 inch x 8ft wall area on the west side of the main entryway,
and 3ft x 3ft wall behind the dishwasher were opened in order to locate the
leak source, which turned out to be from a broken kitchen drain pipe in the
apartment directly above theirs. 
Unfortunately, the mold and moisture issue had gone unreported by the
[redacted] and [redacted] until March 10th so by the time we were first
notified of the mold and moisture damage it had become extensive.  It was explained to the residents that the
removed wall areas would need to remain open in order to facilitate the drying
of the affected areas before drywall repairs could be completed. It should be noted that at the time the maintenance
technician and plumber were in their apartment on March 13th, a cat
and an adult pitbull dog were in the apartment. 
The cat was an authorized pet from the onset of their residency, but we
were never aware of the unauthorized dog in their household.  When the dog issue was brought to their attention
they declared that it was a service animal Later that same day, March 13th, the couple came
to the office and stated that they didn’t want to continue living there due to
health reasons and would be moved out by March 31st.  As I prepared their 30-day notice to vacate I
realized that their rental agreement was a lease that would expire August 31,
2017.  As a goodwill gesture, I told them
I would request a courtesy waiver of the $1,500 lease termination fee and the
April 1-13 pro rata rent and utilities charges of $461.40 since they intended
to move by March 31st.  I
called my supervisor while the couple and my assistant were in the office at
the time and received approval for both waivers on the condition they would be
out as agreed by the end of March. The residents did not move out by
March 31st as originally agreed, and instead extended their stay
thru April 13th without payment. 
At the time of the move-out inspection on April 13, 2017, there was no
evidence of mold in the unit because it had been removed during the
repairs.  However, extensive damage to the living room carpet in the
form of pet urine deposits and 2 large dug through open holes exposing cement
flooring was found.  The carpet was new
when the residents had moved in.  They
were charged a prorated amount for the carpet replacement, along with sealing
the subflooring due to pet urine damage. 
The apartment also required a full paint of the walls and heavy cleaning
because of their lifestyle and lack of adequate housekeeping.  The assessed charges are from the contracted
vendors who performed the service. We have done our best to explain the validity of the
charges to the residents.  No charges
have been inflated and receipts are available to prove turnover costs.
Unfortunately, they are unwilling to take responsibility for their actions. Sincerely, Robert V[redacted]