Initial Business Response /* (1000, 5, 2014/06/26) */
Contact Name and Title: [redacted]
Contact Phone:[redacted]
Contact Email:[redacted]
See attached.
I usually do not do this but since I can't get a hold of the president of Devry University I'm going to write my grievance here. My journey toward my masters in HR started on March, 2015 in San Diego where I have a great choice of classes. Here I'm 5 classes away from graduation in GA and it's getting very hard for me to register for classes because of the lack of choices that are offered on my campuses (Alpahretta or Duluth). I'm receiving VA benefits and prefer going on campus since I'm heavily relying on my BAH. And the number one reason I chose Devry is because of their hybrid classes. If I wanted to take online classes, I'd have chosen another university. Also I was just informed that Devry started charging for books separately, which is not covered by VA. Mind you that I did NOT receive a single email about the changes (lack of professionalism or caring???!!!). I'm very disappointed with this university and would not recommend anyone going there! Especially if you are military, do not waste your time and benefits there! P.S. If my message gets deleted this will prove my point even more.
Sincerely,
Initial Business Response /* (1000, 5, 2014/07/23) */
July 23, 2014
Re: [redacted]
Revdex.com Case [redacted]
This letter is in response to Ms. [redacted] complaint to the Revdex.com on July 14, 2014. DeVry Education Group ("DVG") takes student complaints very...
seriously. Thus, upon receipt of your complaint, it was requested that the DVG's Office of Ombudsman investigate your concerns. The Office of Ombudsman is the highest level of escalation for student complaints in the DVG Organization.
DVG understands Ms. [redacted] concerns to be as follows:
1. DeVry University ("DeVry") has sent me a billing notice of an outstanding unknown balance; however, I have no recollection of attending classes at DeVry. If I had known about the balance, I would have included in my February 2014 bankruptcy filing.
DeVry Group understands the following to be Ms. [redacted] requested resolution for the above concerns:
1. Remove the debt or pay my attorney fees to add it to my bankruptcy filing.
Set forth below is an explanation of our findings based on our understanding of Ms.[redacted] allegations and requested resolution.
I. Coursework and Attendance
In January 2012, Ms.[redacted] completed admissions documentation to attend DeVry (Exhibit A). Ms.[redacted] registered for the spring 2012 semester which began February 27, 2012. for the following courses:
March 2012:
COLL 148--critical thinking and Problem Solving
JADM100--Introduction to Criminal Justice
May 2012
COMP 100--Computer Applications for Business with Lab
ENGL 112--Composition
DeVry has record that on February 28, 2012 Ms.[redacted] attended the March 2012 courses (Exhibit B). Ms.[redacted] received absence notices in both of these courses on March 12, 2012. Additionally, that same day Ms.[redacted] contacted DeVry asking to withdraw from the March 2012 but to retain the enrolled May 2012 courses (Exhibit C). Ms.[redacted] was advised that all her financial aid would stay on her account if she remained enrolled in the May 2012 courses. On April 30, 2012 the May 2012 session began and Ms.[redacted] contacted DeVry to withdraw on May 2, 2012. Ms.[redacted] had not attended the May 2012 courses so once she withdrew from the May 2012 session without attending, all her financial aid except $55 of Pell Grant was returned based on federal Return to Title IV calculations.
Ms.[redacted] was sent a refund check on March 31, 2012 as a result of a credit balance in the amount of $935 and on May 4, 2012 was issued a refund for $2364. This brings forth a total of $ 3,299 in refunds being issued to Ms.[redacted]. Additionally, she had a remaining balance of tuition and fees of $ 548 from the March 2012 withdrawal which is what comprises the balance of $3847 (Exhibit D). When Ms.[redacted] interrupted her studies, she became ineligible for the refunds that were provided to her. With accumulated 2012 interest from non-payment the outstanding balance recently sent to Student Accounts Center for payment is $3,874.14.
Ms. [redacted] account had not been pursued until recently due to additional registrations for July 2012 and September 2012 that were subsequently dropped due to no attendance. The additional enrollments without attendance caused her student finance account to not be reviewed for a second withdrawal and conversion over to the Student Account Center for collection proceedings. DeVry sincerely apologizes for the delay in actively pursuing the balance owed by Ms.[redacted]; however, no additional interest has been assessed due to the delay and Ms.[redacted] was advised she would have a residual balance due if she did not remain enrolled in the May 2012 session.
This balance on Ms.[redacted] student account is accurate and due. If Ms.[redacted] needs to discuss the payment plan she is currently set up on, she can contact [redacted] to discuss other payment arrangements. If Ms.[redacted] moves to include it in her bankruptcy filing, she would have copies of the court paperwork sent to the same place:
Student Account Center
[redacted]
Oakbrook, IL 60523
II. Summary
Ms.[redacted] enrolled and attended courses for Week 1 of the March 2012 session. Ms.[redacted] has an outstanding balance due to tuition and fees incurred week 1 and refunds processed based on her spring 2012 enrollment. Ms.[redacted] contacted DeVry March 17, 2012 regarding part of the balance listed where she was advised more adjustments would be taking place due to the withdrawal and that she should continue to review her account and speak with student finance. DVG review of the information shows that Ms.[redacted] attended, the balance is accurate, and Ms.[redacted] was aware her financial aid had not covered all her charges in 2012
Sincerely,
Initial Business Response /* (1000, 5, 2014/06/26) */
Contact Name and Title: [redacted]
Contact Phone:[redacted]
Contact Email:[redacted]
See attached.
I usually do not do this but since I can't get a hold of the president of Devry University I'm going to write my grievance here. My journey toward my masters in HR started on March, 2015 in San Diego where I have a great choice of classes. Here I'm 5 classes away from graduation in GA and it's getting very hard for me to register for classes because of the lack of choices that are offered on my campuses (Alpahretta or Duluth). I'm receiving VA benefits and prefer going on campus since I'm heavily relying on my BAH. And the number one reason I chose Devry is because of their hybrid classes. If I wanted to take online classes, I'd have chosen another university. Also I was just informed that Devry started charging for books separately, which is not covered by VA. Mind you that I did NOT receive a single email about the changes (lack of professionalism or caring???!!!). I'm very disappointed with this university and would not recommend anyone going there! Especially if you are military, do not waste your time and benefits there! P.S. If my message gets deleted this will prove my point even more.
Sincerely,
Very disappointed student.
Initial Business Response /* (1000, 5, 2014/07/23) */
July 23, 2014
Re: [redacted]
Revdex.com Case [redacted]
This letter is in response to Ms. [redacted] complaint to the Revdex.com on July 14, 2014. DeVry Education Group ("DVG") takes student complaints very...
seriously. Thus, upon receipt of your complaint, it was requested that the DVG's Office of Ombudsman investigate your concerns. The Office of Ombudsman is the highest level of escalation for student complaints in the DVG Organization.
DVG understands Ms. [redacted] concerns to be as follows:
1. DeVry University ("DeVry") has sent me a billing notice of an outstanding unknown balance; however, I have no recollection of attending classes at DeVry. If I had known about the balance, I would have included in my February 2014 bankruptcy filing.
DeVry Group understands the following to be Ms. [redacted] requested resolution for the above concerns:
1. Remove the debt or pay my attorney fees to add it to my bankruptcy filing.
Set forth below is an explanation of our findings based on our understanding of Ms.[redacted] allegations and requested resolution.
I. Coursework and Attendance
In January 2012, Ms.[redacted] completed admissions documentation to attend DeVry (Exhibit A). Ms.[redacted] registered for the spring 2012 semester which began February 27, 2012. for the following courses:
March 2012:
COLL 148--critical thinking and Problem Solving
JADM100--Introduction to Criminal Justice
May 2012
COMP 100--Computer Applications for Business with Lab
ENGL 112--Composition
DeVry has record that on February 28, 2012 Ms.[redacted] attended the March 2012 courses (Exhibit B). Ms.[redacted] received absence notices in both of these courses on March 12, 2012. Additionally, that same day Ms.[redacted] contacted DeVry asking to withdraw from the March 2012 but to retain the enrolled May 2012 courses (Exhibit C). Ms.[redacted] was advised that all her financial aid would stay on her account if she remained enrolled in the May 2012 courses. On April 30, 2012 the May 2012 session began and Ms.[redacted] contacted DeVry to withdraw on May 2, 2012. Ms.[redacted] had not attended the May 2012 courses so once she withdrew from the May 2012 session without attending, all her financial aid except $55 of Pell Grant was returned based on federal Return to Title IV calculations.
Ms.[redacted] was sent a refund check on March 31, 2012 as a result of a credit balance in the amount of $935 and on May 4, 2012 was issued a refund for $2364. This brings forth a total of $ 3,299 in refunds being issued to Ms.[redacted]. Additionally, she had a remaining balance of tuition and fees of $ 548 from the March 2012 withdrawal which is what comprises the balance of $3847 (Exhibit D). When Ms.[redacted] interrupted her studies, she became ineligible for the refunds that were provided to her. With accumulated 2012 interest from non-payment the outstanding balance recently sent to Student Accounts Center for payment is $3,874.14.
Ms. [redacted] account had not been pursued until recently due to additional registrations for July 2012 and September 2012 that were subsequently dropped due to no attendance. The additional enrollments without attendance caused her student finance account to not be reviewed for a second withdrawal and conversion over to the Student Account Center for collection proceedings. DeVry sincerely apologizes for the delay in actively pursuing the balance owed by Ms.[redacted]; however, no additional interest has been assessed due to the delay and Ms.[redacted] was advised she would have a residual balance due if she did not remain enrolled in the May 2012 session.
This balance on Ms.[redacted] student account is accurate and due. If Ms.[redacted] needs to discuss the payment plan she is currently set up on, she can contact [redacted] to discuss other payment arrangements. If Ms.[redacted] moves to include it in her bankruptcy filing, she would have copies of the court paperwork sent to the same place:
Student Account Center
[redacted]
Oakbrook, IL 60523
II. Summary
Ms.[redacted] enrolled and attended courses for Week 1 of the March 2012 session. Ms.[redacted] has an outstanding balance due to tuition and fees incurred week 1 and refunds processed based on her spring 2012 enrollment. Ms.[redacted] contacted DeVry March 17, 2012 regarding part of the balance listed where she was advised more adjustments would be taking place due to the withdrawal and that she should continue to review her account and speak with student finance. DVG review of the information shows that Ms.[redacted] attended, the balance is accurate, and Ms.[redacted] was aware her financial aid had not covered all her charges in 2012
Sincerely,
[redacted]
Senior Associate, Office of Ombudsman