October 27, RE: [redacted] Revdex.com Case # [redacted] This letter is in response to [redacted] complaint to the Revdex.com concerning Apollo College now Carrington College ("Carrington") a division of DeVry Education Group ("DVG") received on October 15, DVG takes student complaints very seriouslyThus, upon receipt of the complaint, it was requested that the DVG's Office of Ombudsman investigate [redacted] concernsThe Office of Ombudsman is the highest level of escalation for student complaints in the DVG Organization DVG understands the student's concerns to be: [redacted] , upon attempting to enroll at Carrington, was informed that she had an outstanding balance from Apollo College (1998) that had been sent to collections, and she believes this is inaccurate and outside the reasonable time frame for collections The Carrington representative [redacted] spoke to did not escalate her concerns and after contacting the President of Carrington still did not receive a response DVG understands the student's resolution to be: [redacted] would like the debt removed from her account and would like to then be able to complete her enrollment and attend classes at Carrington Set forth below is an explanation of our findings based on our understanding of [redacted] concerns and requested resolution I Balance and Enrollment [redacted] attended Apollo College (Carrington) starting in and at that time had acquired a debt on her student accountIn the debt was marked as "do not collect" by a Regional Campus Operations DirectorThis adjustment to her account meant that [redacted] would not be required to pay the $dollarsShe does not show as owing a balance on her student accountWe are not certain where [redacted] obtained information that it was in fact owed and would welcome the opportunity to review any documentation from her relating to this matter [redacted] was recently admitted On September 21, into the Carrington online program in conditional statusAs long as she meets standards for the admission she may continue her studies and matriculation into the Medical billing and Coding program [redacted] may review the catalog on page to read the conditions and policies in full II Customer Service In regards to [redacted] Student Services experience, Carrington took remedial steps to address the situationCarrington's obligation was two-fold: (1) to respond as an education provider and (2) to respond as an employerIn your case, these obligations intersected, but they are also mutually exclusiveAs a private employer, we are obligated to take appropriate steps to remedy colleague behavior with which we are not satisfied; however, the specific actions we take with regard to our colleagues must remain confidential IIISummary of Findings The balance on [redacted] account was written off in and is therefore not the responsibility of the studentShe has been able to enroll in Carrington's online conditional program on September 21, and as long as she meets standards as outlined in the catalog she may continue in the program We trust this letter satisfactorily addresses [redacted] concerns Sincerely, [redacted] Senior Associate, Ombudsman Office [redacted] (Butler, LaTanya 10-27-15.pdf)
Initial Business Response / [redacted] (1000, 5, 2014/07/06) */ July 3, [redacted] Re: [redacted] , [redacted] Dear Revdex.com, Please consider this DeVry Education Group's ("DVG") response to Mr [redacted] letter to the Revdex.com dated June 26, regarding his concerns about DeVry University ("DeVry")DVG takes student complaints very seriouslyThe Office of Ombudsman is the highest level of escalation for student complaints in the DVG organizationThus, upon receipt of your request, DVG's Office of Ombudsman was engaged to investigate your concerns DVG understands the student's concern to be as follows: The charges on his student account are incorrect and he has been overcharged for the cost of his education DVG understands the student's requested resolution to be: For DeVry to provide a full audit of the charges on his account and refund any overcharges if applicable Set forth below is an explanation of our findings based on our understanding of Mr [redacted] concerns and requested resolution IStudent Account Balance DeVry takes allegations of improper billing very seriouslyThus to address Mr [redacted] concerns a full investigation is currently in process but will take an additional five business days to complete IISummary DeVry is currently in the process of conducting a full investigation into the charges on Mr [redacted] account and will provide a response to the Revdex.com no later than Friday, July 11, If Mr[redacted] has any questions or concerns prior to Friday July 11, he can contact the undersigned Sincerely, [redacted] Senior Associate, Office of Ombudsman [redacted] Final Business Response / [redacted] (1000, 7, 2014/07/14) */ SEE ATTACHED DOCUMENTATION
Initial Business Response / [redacted] (1000, 5, 2014/08/07) */ August 7, Re: [redacted] Dear Revdex.com, Please consider this DeVry Education Group's ("DVG") response to Mr[redacted] letter to the Revdex.com dated July 28, regarding his concerns about DeVry University ("DeVry")DVG takes student complaints very seriouslyThe Office of Ombudsman is the highest level of escalation for student complaints in the DVG organizationThus, upon receipt of your request, DVG's Ombudsman was engaged to investigate your concerns DVG understands the student's concern to be as follows: He sent DeVry a transcript request via mail on July and that request has yet to be fulfilled DVG understands the student's requested resolution to be: He would like a transcript to be sent to Columbus State Community College, along with an apology and an explanation as to why the transcript was not sent earlier Set forth below is an explanation of our findings based on our understanding of the student's concerns and requested resolution ITranscript Request DeVry students can sign in to their student portal at my.devry.edu and print a copy of their unofficial transcripts or complete a request for a copy of their official transcripts to be mailed to them or to a third partyOn July 22, 2014, DeVry received a transcript request form from Mr [redacted] via fax (Exhibit A)On July 26, 2014, DeVry received a request to process the transcript of Mr [redacted] via the student portalAfter conducting an investigation of Mr[redacted] concern, DeVry has not found any transcript request submitted via mail, fax, student portal, or by any other means prior to July 22, when we received the aforementioned faxed transcript request On Wednesday, July 30, 2014, DeVry processed the transcript request it received via fax from Mr [redacted] and sent it to Columbus State Community College (CSCC) via USPS mailOn Thursday, July 31, DeVry processed the transcript request it received via Mr[redacted] student portal and sent it to CSCC via USPS mailDeVry spoke with the registrar office at CSCC on August 6, and they are in receipt of Mr[redacted] transcriptsAs previously stated, DeVry has no record of receipt of a transcript request before July 22, when we received Mr[redacted] transcript request via faxOnce DeVry received Mr[redacted] transcript requests they were processed immediately and his transcripts were sent to CSCC We trust this letter satisfactorily addresses your concerns Sincerely, [redacted] Senior Associate, Office of Ombudsman [email protected]
Initial Business Response / [redacted] (1000, 5, 2014/08/29) */ August 29, Re: Revdex.com Case [redacted] Please consider this DeVry Education Group's ("DVG") response to Mr[redacted] concerns filed with the Revdex.com on August 21, DVG takes student complaints very seriouslyThe Office of Ombudsman is the highest level of escalation for student complaints within the DeVry Group organizationThus, upon receipt of this complaint, DVG's Office of Ombudsman was engaged to investigate his concerns DVG understands Mr[redacted] concerns to be: IHe withdrew from class and was charged $for tuition and insurance; however, he should not have been charged for insurance because he already had it DVG understands Mr[redacted] requested resolutions are: To resolve his account balance To have the negative marks removed from his credit report Set forth below is an explanation of our findings based on our understanding of Mr[redacted] concerns and requested resolution IStudent health insurance requirement According to DeVry's policy, all DeVry onsite full-time students, those enrolled in twelve (12) or more credit hours per semester, must enroll annually in the student health insurance plan unless otherwise ensured (Exhibit A)Students who have their own insurance are responsible for completing an insurance waiver IIMr[redacted] enrollment in the Fall semester According to DeVry's record, On August 7, 2013, Mr[redacted] enrolled in five (5) classes for a total of fifteen (15) credit hours at the Phoenix, Arizona campus for the September (September 2, - October 27, 2013) and November sessions (October 28, - December 22, 2013): Session Enrolled Classes September COLL(credit hours) BUSN(credit hours) November COMP(credit hours) ENGL(credit hours) COMP(credit hours) On September 2, 2013, Mr[redacted] student account was charged $for the September session registration fee, tuition and course materials (Exhibit B)Additionally, because he was enrolled full time and he had not provided DeVry with evidence of other insurance coverage, on September 10, 2011, his student account was charged for medical insurance in the amount of $808.00, increasing his student account balance to $2, IIIMr[redacted] withdrawal from the Fall semester DeVry's attendance policy states that students who never complete an academic event during the first two weeks of the session are dropped for non-attendanceAdditionally, the policy states that students who participate in their course, but later do not attend/participate in the course(s) for any two weeks (not necessarily consecutive), are sent a dismissal letter and are administratively withdrawn from their course(s) DeVry has no record of Mr [redacted] participating in the BUSNcourseAs a result, on September 16, 2014, Mr[redacted] was dropped from the class and sent a notification letterThe following day, his student account was credited the full tuition cost ($750) and course material charge ($80) for the BUSNclass According to DeVry's records, Mr [redacted] participated in the COLLclass on September 4, 2013; however, DeVry does not have record of him attending after that dateAs a result, on September 12, 2013, DeVry issued Mr[redacted] a pending attendance dismissal notification letter and on September 18, 2012, DeVry issued him an attendance withdrawal letter for the COLLcourse (Exhibits C-D)In addition to the letters, a DeVry student success coach attempted to contact him, both via telephone and email, regarding his attendance on the following dates, but was unable to speak with him: o September 12, o September 13, o September 19, o September 24, DeVry's withdrawal policy states that tuition adjustments are completed based on the student's last date of attendance ("LDA") (Exhibit E) Based on Mr[redacted] LDA in COLLof September 4, 2013, DeVry processed his withdrawal for that class according to the week provision in the policyAccording to the enclosed itemized statement, his DeVry student account was credited for COLLat a percent tuition adjustment ($642) and a course material fees adjustment ($50) equaling $692, reducing his student account balance to $ % of Tuition $ Course Materials $ Medical Insurance $ Student Services Charge $ Total $ On October 18, 2013, a Post 9/Chapter benefit payment of $was applied to his student accountAfter all appropriate adjustments were made, Mr[redacted] had a balance of $remaining on his DeVry student accountHowever, due to nonpayment, finance charges have accrued on Mr[redacted] account and his current balance is $ IIISummary and proposed resolution DeVry has no record of receiving notice or documentation of Mr[redacted] individual insurance coverage and as a result, in accordance with the published policy, he was enrolled in and charged for DeVry's health insuranceDeVry finds that his outstanding student account balance is accurateNevertheless, DeVry recognizes that Mr[redacted] had limited participation in his course and did not utilize the health insuranceWe are willing to write off his outstanding student account balance of $to resolve his complaintDeVry will contact Mr[redacted] directly to provide the appropriate paperwork to accept or deny the offer DVG trusts this letter satisfactorily addresses Mr[redacted] concernsPlease notify me if we can be of any further assistance Sincerely, [redacted] Senior Associate, Office of Ombudsman
I usually do not do this but since I can't get a hold of the president of Devry University I'm going to write my grievance hereMy journey toward my masters in HR started on March, in San Diego where I have a great choice of classesHere I'm classes away from graduation in GA and it's getting very hard for me to register for classes because of the lack of choices that are offered on my campuses (Alpahretta or Duluth)I'm receiving VA benefits and prefer going on campus since I'm heavily relying on my BAHAnd the number one reason I chose Devry is because of their hybrid classesIf I wanted to take online classes, I'd have chosen another universityAlso I was just informed that Devry started charging for books separately, which is not covered by VAMind you that I did NOT receive a single email about the changes (lack of professionalism or caring???!!!)I'm very disappointed with this university and would not recommend anyone going there! Especially if you are military, do not waste your time and benefits there! P.SIf my message gets deleted this will prove my point even more Sincerely, Very disappointed student
DeVry University's financial aid department is nightmare! In May 2015, I enrolled into DeVry University as an online studentAcademically, the school was fair, the classes were challenging enough, and the professors were attainable Here are the chain of events that made DeVry a nightmare: *1st Quarter [redacted] Spoke with financial aid in regards to my financial aid awardI was given a list of scholarships, accommodations, grants, and loans that would be awarded to be based on merit, employment, tax status, and financial need Enrolled into ONLINE classes Was given tuition refund that was applied to school supplies and resources *2nd quarter [redacted] Was charged for health insurance (charge appeared on 1st quarter) even though I was supposed to be an online student An accommodation was retroactively removed from my student account (without explanation) Was given a credit that was never issued to my account *3rd Quarter [redacted] Was finally told why the accommodation was taken off of my account without any notification or notice (An error made by DeVry's financial aid department that I am being held responsible for) Withdrew from DeVry DeVry's financial aid department is the worse that I have ever contactedEven now, before I just was hung up on by the "Student Success Center", for of the questions that I had I literally got the answer "I don't know about that one." It is unreal that this business is still able to scam peopleAt this point, they are with holding my official transcript which is preventing me from being able to continue my education and for most of my questions, they are literally telling me that they have no clue why they are charging them
October 28, RE: [redacted] Revdex.com Case # [redacted] This letter is in response to [redacted] rebuttal to his complaint to the Revdex.com on October 22, DVG understands the student's concerns to be: [redacted] agrees his concerns have been satisfactorily addressed by DeVry, but the resolution is taking longer than he would like to execute DVG understands the student's resolution to be: An immediate processing of [redacted] account Set forth below is an explanation of our findings based on our understanding of [redacted] concerns and requested resolution IAccount Processing [redacted] has agreed to work with DeVry to address his concerns and has stated he is satisfied with the response provided to him by the Office of Ombudsman dated October 12, DeVry received [redacted] signed settlement agreement on October 13, [redacted] will need to allow for approximately business days for execution of the agreed upon resolution, outlined in the settlement agreement IISummary of Findings [redacted] is to work directly with the undersigned if he has questions or needs further assistanceOnce the agreed upon resolution goes through the process and a zero ($0) balance has been brought to [redacted] student account, he may then request for his official transcriptsMrFrances Tous will assist [redacted] when his student account has been updated and provide a transcript request form for his use to obtain transcriptsHe may be contacted at [redacted] We trust this letter satisfactorily addresses [redacted] concerns and we greatly appreciate his service Sincerely, [redacted] Senior Associate, Ombudsman Office [email protected] [redacted] .pdf)
October 27, RE: [redacted] Revdex.com Case # [redacted] This letter is in response to [redacted] complaint to the Revdex.com concerning Apollo College now Carrington College ("Carrington") a division of DeVry Education Group ("DVG") received on October 15, DVG takes student complaints very seriouslyThus, upon receipt of the complaint, it was requested that the DVG's Office of Ombudsman investigate [redacted] concernsThe Office of Ombudsman is the highest level of escalation for student complaints in the DVG Organization DVG understands the student's concerns to be: [redacted] , upon attempting to enroll at Carrington, was informed that she had an outstanding balance from Apollo College (1998) that had been sent to collections, and she believes this is inaccurate and outside the reasonable time frame for collections The Carrington representative [redacted] spoke to did not escalate her concerns and after contacting the President of Carrington still did not receive a response DVG understands the student's resolution to be: [redacted] would like the debt removed from her account and would like to then be able to complete her enrollment and attend classes at Carrington Set forth below is an explanation of our findings based on our understanding of [redacted] concerns and requested resolution I Balance and Enrollment [redacted] attended Apollo College (Carrington) starting in and at that time had acquired a debt on her student accountIn the debt was marked as "do not collect" by a Regional Campus Operations DirectorThis adjustment to her account meant that [redacted] would not be required to pay the $dollarsShe does not show as owing a balance on her student accountWe are not certain where [redacted] obtained information that it was in fact owed and would welcome the opportunity to review any documentation from her relating to this matter [redacted] was recently admitted On September 21, into the Carrington online program in conditional statusAs long as she meets standards for the admission she may continue her studies and matriculation into the Medical billing and Coding program [redacted] may review the catalog on page to read the conditions and policies in full II Customer Service In regards to [redacted] Student Services experience, Carrington took remedial steps to address the situationCarrington's obligation was two-fold: (1) to respond as an education provider and (2) to respond as an employerIn your case, these obligations intersected, but they are also mutually exclusiveAs a private employer, we are obligated to take appropriate steps to remedy colleague behavior with which we are not satisfied; however, the specific actions we take with regard to our colleagues must remain confidential IIISummary of Findings The balance on [redacted] account was written off in and is therefore not the responsibility of the studentShe has been able to enroll in Carrington's online conditional program on September 21, and as long as she meets standards as outlined in the catalog she may continue in the program We trust this letter satisfactorily addresses [redacted] concerns Sincerely, [redacted] Senior Associate, Ombudsman Office [redacted] (Butler, LaTanya 10-27-15.pdf)
Initial Business Response / [redacted] (1000, 5, 2014/07/06) */ July 3, [redacted] Re: [redacted] , [redacted] Dear Revdex.com, Please consider this DeVry Education Group's ("DVG") response to Mr [redacted] letter to the Revdex.com dated June 26, regarding his concerns about DeVry University ("DeVry")DVG takes student complaints very seriouslyThe Office of Ombudsman is the highest level of escalation for student complaints in the DVG organizationThus, upon receipt of your request, DVG's Office of Ombudsman was engaged to investigate your concerns DVG understands the student's concern to be as follows: The charges on his student account are incorrect and he has been overcharged for the cost of his education DVG understands the student's requested resolution to be: For DeVry to provide a full audit of the charges on his account and refund any overcharges if applicable Set forth below is an explanation of our findings based on our understanding of Mr [redacted] concerns and requested resolution IStudent Account Balance DeVry takes allegations of improper billing very seriouslyThus to address Mr [redacted] concerns a full investigation is currently in process but will take an additional five business days to complete IISummary DeVry is currently in the process of conducting a full investigation into the charges on Mr [redacted] account and will provide a response to the Revdex.com no later than Friday, July 11, If Mr[redacted] has any questions or concerns prior to Friday July 11, he can contact the undersigned Sincerely, [redacted] Senior Associate, Office of Ombudsman [redacted] Final Business Response / [redacted] (1000, 7, 2014/07/14) */ SEE ATTACHED DOCUMENTATION
Initial Business Response / [redacted] (1000, 5, 2014/08/07) */ August 7, Re: [redacted] Dear Revdex.com, Please consider this DeVry Education Group's ("DVG") response to Mr[redacted] letter to the Revdex.com dated July 28, regarding his concerns about DeVry University ("DeVry")DVG takes student complaints very seriouslyThe Office of Ombudsman is the highest level of escalation for student complaints in the DVG organizationThus, upon receipt of your request, DVG's Ombudsman was engaged to investigate your concerns DVG understands the student's concern to be as follows: He sent DeVry a transcript request via mail on July and that request has yet to be fulfilled DVG understands the student's requested resolution to be: He would like a transcript to be sent to Columbus State Community College, along with an apology and an explanation as to why the transcript was not sent earlier Set forth below is an explanation of our findings based on our understanding of the student's concerns and requested resolution ITranscript Request DeVry students can sign in to their student portal at my.devry.edu and print a copy of their unofficial transcripts or complete a request for a copy of their official transcripts to be mailed to them or to a third partyOn July 22, 2014, DeVry received a transcript request form from Mr [redacted] via fax (Exhibit A)On July 26, 2014, DeVry received a request to process the transcript of Mr [redacted] via the student portalAfter conducting an investigation of Mr[redacted] concern, DeVry has not found any transcript request submitted via mail, fax, student portal, or by any other means prior to July 22, when we received the aforementioned faxed transcript request On Wednesday, July 30, 2014, DeVry processed the transcript request it received via fax from Mr [redacted] and sent it to Columbus State Community College (CSCC) via USPS mailOn Thursday, July 31, DeVry processed the transcript request it received via Mr[redacted] student portal and sent it to CSCC via USPS mailDeVry spoke with the registrar office at CSCC on August 6, and they are in receipt of Mr[redacted] transcriptsAs previously stated, DeVry has no record of receipt of a transcript request before July 22, when we received Mr[redacted] transcript request via faxOnce DeVry received Mr[redacted] transcript requests they were processed immediately and his transcripts were sent to CSCC We trust this letter satisfactorily addresses your concerns Sincerely, [redacted] Senior Associate, Office of Ombudsman [email protected]
Initial Business Response / [redacted] (1000, 5, 2014/08/29) */ August 29, Re: Revdex.com Case [redacted] Please consider this DeVry Education Group's ("DVG") response to Mr[redacted] concerns filed with the Revdex.com on August 21, DVG takes student complaints very seriouslyThe Office of Ombudsman is the highest level of escalation for student complaints within the DeVry Group organizationThus, upon receipt of this complaint, DVG's Office of Ombudsman was engaged to investigate his concerns DVG understands Mr[redacted] concerns to be: IHe withdrew from class and was charged $for tuition and insurance; however, he should not have been charged for insurance because he already had it DVG understands Mr[redacted] requested resolutions are: To resolve his account balance To have the negative marks removed from his credit report Set forth below is an explanation of our findings based on our understanding of Mr[redacted] concerns and requested resolution IStudent health insurance requirement According to DeVry's policy, all DeVry onsite full-time students, those enrolled in twelve (12) or more credit hours per semester, must enroll annually in the student health insurance plan unless otherwise ensured (Exhibit A)Students who have their own insurance are responsible for completing an insurance waiver IIMr[redacted] enrollment in the Fall semester According to DeVry's record, On August 7, 2013, Mr[redacted] enrolled in five (5) classes for a total of fifteen (15) credit hours at the Phoenix, Arizona campus for the September (September 2, - October 27, 2013) and November sessions (October 28, - December 22, 2013): Session Enrolled Classes September COLL(credit hours) BUSN(credit hours) November COMP(credit hours) ENGL(credit hours) COMP(credit hours) On September 2, 2013, Mr[redacted] student account was charged $for the September session registration fee, tuition and course materials (Exhibit B)Additionally, because he was enrolled full time and he had not provided DeVry with evidence of other insurance coverage, on September 10, 2011, his student account was charged for medical insurance in the amount of $808.00, increasing his student account balance to $2, IIIMr[redacted] withdrawal from the Fall semester DeVry's attendance policy states that students who never complete an academic event during the first two weeks of the session are dropped for non-attendanceAdditionally, the policy states that students who participate in their course, but later do not attend/participate in the course(s) for any two weeks (not necessarily consecutive), are sent a dismissal letter and are administratively withdrawn from their course(s) DeVry has no record of Mr [redacted] participating in the BUSNcourseAs a result, on September 16, 2014, Mr[redacted] was dropped from the class and sent a notification letterThe following day, his student account was credited the full tuition cost ($750) and course material charge ($80) for the BUSNclass According to DeVry's records, Mr [redacted] participated in the COLLclass on September 4, 2013; however, DeVry does not have record of him attending after that dateAs a result, on September 12, 2013, DeVry issued Mr[redacted] a pending attendance dismissal notification letter and on September 18, 2012, DeVry issued him an attendance withdrawal letter for the COLLcourse (Exhibits C-D)In addition to the letters, a DeVry student success coach attempted to contact him, both via telephone and email, regarding his attendance on the following dates, but was unable to speak with him: o September 12, o September 13, o September 19, o September 24, DeVry's withdrawal policy states that tuition adjustments are completed based on the student's last date of attendance ("LDA") (Exhibit E) Based on Mr[redacted] LDA in COLLof September 4, 2013, DeVry processed his withdrawal for that class according to the week provision in the policyAccording to the enclosed itemized statement, his DeVry student account was credited for COLLat a percent tuition adjustment ($642) and a course material fees adjustment ($50) equaling $692, reducing his student account balance to $ % of Tuition $ Course Materials $ Medical Insurance $ Student Services Charge $ Total $ On October 18, 2013, a Post 9/Chapter benefit payment of $was applied to his student accountAfter all appropriate adjustments were made, Mr[redacted] had a balance of $remaining on his DeVry student accountHowever, due to nonpayment, finance charges have accrued on Mr[redacted] account and his current balance is $ IIISummary and proposed resolution DeVry has no record of receiving notice or documentation of Mr[redacted] individual insurance coverage and as a result, in accordance with the published policy, he was enrolled in and charged for DeVry's health insuranceDeVry finds that his outstanding student account balance is accurateNevertheless, DeVry recognizes that Mr[redacted] had limited participation in his course and did not utilize the health insuranceWe are willing to write off his outstanding student account balance of $to resolve his complaintDeVry will contact Mr[redacted] directly to provide the appropriate paperwork to accept or deny the offer DVG trusts this letter satisfactorily addresses Mr[redacted] concernsPlease notify me if we can be of any further assistance Sincerely, [redacted] Senior Associate, Office of Ombudsman
I usually do not do this but since I can't get a hold of the president of Devry University I'm going to write my grievance hereMy journey toward my masters in HR started on March, in San Diego where I have a great choice of classesHere I'm classes away from graduation in GA and it's getting very hard for me to register for classes because of the lack of choices that are offered on my campuses (Alpahretta or Duluth)I'm receiving VA benefits and prefer going on campus since I'm heavily relying on my BAHAnd the number one reason I chose Devry is because of their hybrid classesIf I wanted to take online classes, I'd have chosen another universityAlso I was just informed that Devry started charging for books separately, which is not covered by VAMind you that I did NOT receive a single email about the changes (lack of professionalism or caring???!!!)I'm very disappointed with this university and would not recommend anyone going there! Especially if you are military, do not waste your time and benefits there! P.SIf my message gets deleted this will prove my point even more Sincerely, Very disappointed student
DeVry University's financial aid department is nightmare! In May 2015, I enrolled into DeVry University as an online studentAcademically, the school was fair, the classes were challenging enough, and the professors were attainable Here are the chain of events that made DeVry a nightmare: *1st Quarter [redacted] Spoke with financial aid in regards to my financial aid awardI was given a list of scholarships, accommodations, grants, and loans that would be awarded to be based on merit, employment, tax status, and financial need Enrolled into ONLINE classes Was given tuition refund that was applied to school supplies and resources *2nd quarter [redacted] Was charged for health insurance (charge appeared on 1st quarter) even though I was supposed to be an online student An accommodation was retroactively removed from my student account (without explanation) Was given a credit that was never issued to my account *3rd Quarter [redacted] Was finally told why the accommodation was taken off of my account without any notification or notice (An error made by DeVry's financial aid department that I am being held responsible for) Withdrew from DeVry DeVry's financial aid department is the worse that I have ever contactedEven now, before I just was hung up on by the "Student Success Center", for of the questions that I had I literally got the answer "I don't know about that one." It is unreal that this business is still able to scam peopleAt this point, they are with holding my official transcript which is preventing me from being able to continue my education and for most of my questions, they are literally telling me that they have no clue why they are charging them
October 28, RE: [redacted] Revdex.com Case # [redacted] This letter is in response to [redacted] rebuttal to his complaint to the Revdex.com on October 22, DVG understands the student's concerns to be: [redacted] agrees his concerns have been satisfactorily addressed by DeVry, but the resolution is taking longer than he would like to execute DVG understands the student's resolution to be: An immediate processing of [redacted] account Set forth below is an explanation of our findings based on our understanding of [redacted] concerns and requested resolution IAccount Processing [redacted] has agreed to work with DeVry to address his concerns and has stated he is satisfied with the response provided to him by the Office of Ombudsman dated October 12, DeVry received [redacted] signed settlement agreement on October 13, [redacted] will need to allow for approximately business days for execution of the agreed upon resolution, outlined in the settlement agreement IISummary of Findings [redacted] is to work directly with the undersigned if he has questions or needs further assistanceOnce the agreed upon resolution goes through the process and a zero ($0) balance has been brought to [redacted] student account, he may then request for his official transcriptsMrFrances Tous will assist [redacted] when his student account has been updated and provide a transcript request form for his use to obtain transcriptsHe may be contacted at [redacted] We trust this letter satisfactorily addresses [redacted] concerns and we greatly appreciate his service Sincerely, [redacted] Senior Associate, Ombudsman Office [email protected] [redacted] .pdf)