The product this company is selling is far over priced! I purchases a facial peeling serum from a kiosk at my local mall (Christiana Mall in Newark, De)First off their employees are very pushy and aggressive which is uncomfortableOnce they've stopped you they proceed to place their product on you without so much as askingAs the employee was raining me up I asked if I was able to return the product if I wasn't satisfied and he assured me I was able to return it if I wanted toI checked the receipt he gave me and it clearly stated returns within days after purchases for refund; exchanges days after purchaseI bought the product because of the results he showed me during the sell however, once I got home and tried out the serum that he gave me the results were completely differentI returned the next day to return the product and the so called "manager" of the kiosk told me I was not eligible for a refund because it was openedShe then went on to say I can't return the product because since it is used she can't resell the product so therefore, they take a hitAlso, she told me that the policy the company has is completely different then the one that the previous employee told me aboutBuyer beware! I believe this company displays more potent product to con the buyer into purchasing their product and sells watered down/ineffective serumsDefinitely not worth the hassleThe return policy is ridiculous and they do not inform the customer of the policies
Initial Business Response / [redacted] (1000, 8, 2014/02/21) */ We have many customer that used the product for many years I don't see reason for that skin reaction from our productsAlso there is Refund Policy on the kiosk that say No refund exchange within Days Final Consumer Response / [redacted] (4200, 14, 2014/03/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not consider the dark red splotches that were on my face and neck for almost two days to be a "mild reaction" or acceptable in anyway to a consumer especially one that was charged over a $If DeVu Cosmetics cared in anyway about inconveniencing me, they would not ask me to obtain the third party information myself and then try to resolve this with themIf DeVu Cosmetics has the power to make staffing changes at this Windward Mall location, then surely it has the power to contact and obtain my credit card information in order to process a refundI do not accept the company's response as truthful and find it lacking in integrityThis is not a company to be trusted Final Business Response / [redacted] (4000, 12, 2014/03/02) */ Dear Diane, Please accept our sincere apologies for the inconvenience you may have experienced in respect to the shopping at Déjà vu Cosmetics store in Windward Mall in Kaneohe, HI, and in respect to the application of our exquisite cosmetic products At Déjà vu Cosmetics, we take pride in ensuring our customers' satisfactionOur products have sophisticated formulas, and we do urge the customers to have a smooth and slow transition from over-the-counter cosmetic products to the high-potency cosmetic productsA mild reaction to the products might be in presense for the first few applications, and once the skin get adjusted to the components - there are only the positive effectsAlso, we do our best to constantly monitor the manner in which our operators and employees go about selling our products and to insure that any interaction with private consumers is conducted in a respectful manner with high emphasis on customer service and customer satisfaction Unfortunately, we did not meet your--or our own--expectationsUpon thorough review of the situation, we narrowed the cause to the key staff changes at the above mentioned location As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by creating company wide training sessionsWe highly value customer service and experience, and any deviation from this is never tolerated by us by any means In order to resolve your issue, we can happily provide you with an exchange and let you try other products from our sensitive skin lineTo make a refund on your credit card, you have to contact the third-party operator that made a transaction in the MallDéjà vu Cosmetics, Incis a wholesaler and does not operate any retail locationsThus, we neither have a hold of your credit card information nor we are aware of the transactionThe operators information could be obtained by calling or emailing our main office We deeply value your relationship with Déjà vu Cosmetics and are committed to providing you with the highest level of service simply because our customers deserve the very bestIf you have any further questions or comments regarding this matter, please feel free to discuss it with us at [redacted] @dejavuworld.com or at 215-***-*** Yours in service, [redacted] President
The product this company is selling is far over priced! I purchases a facial peeling serum from a kiosk at my local mall (Christiana Mall in Newark, De)First off their employees are very pushy and aggressive which is uncomfortableOnce they've stopped you they proceed to place their product on you without so much as askingAs the employee was raining me up I asked if I was able to return the product if I wasn't satisfied and he assured me I was able to return it if I wanted toI checked the receipt he gave me and it clearly stated returns within days after purchases for refund; exchanges days after purchaseI bought the product because of the results he showed me during the sell however, once I got home and tried out the serum that he gave me the results were completely differentI returned the next day to return the product and the so called "manager" of the kiosk told me I was not eligible for a refund because it was openedShe then went on to say I can't return the product because since it is used she can't resell the product so therefore, they take a hitAlso, she told me that the policy the company has is completely different then the one that the previous employee told me aboutBuyer beware! I believe this company displays more potent product to con the buyer into purchasing their product and sells watered down/ineffective serumsDefinitely not worth the hassleThe return policy is ridiculous and they do not inform the customer of the policies
Initial Business Response / [redacted] (1000, 8, 2014/02/21) */ We have many customer that used the product for many years I don't see reason for that skin reaction from our productsAlso there is Refund Policy on the kiosk that say No refund exchange within Days Final Consumer Response / [redacted] (4200, 14, 2014/03/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not consider the dark red splotches that were on my face and neck for almost two days to be a "mild reaction" or acceptable in anyway to a consumer especially one that was charged over a $If DeVu Cosmetics cared in anyway about inconveniencing me, they would not ask me to obtain the third party information myself and then try to resolve this with themIf DeVu Cosmetics has the power to make staffing changes at this Windward Mall location, then surely it has the power to contact and obtain my credit card information in order to process a refundI do not accept the company's response as truthful and find it lacking in integrityThis is not a company to be trusted Final Business Response / [redacted] (4000, 12, 2014/03/02) */ Dear Diane, Please accept our sincere apologies for the inconvenience you may have experienced in respect to the shopping at Déjà vu Cosmetics store in Windward Mall in Kaneohe, HI, and in respect to the application of our exquisite cosmetic products At Déjà vu Cosmetics, we take pride in ensuring our customers' satisfactionOur products have sophisticated formulas, and we do urge the customers to have a smooth and slow transition from over-the-counter cosmetic products to the high-potency cosmetic productsA mild reaction to the products might be in presense for the first few applications, and once the skin get adjusted to the components - there are only the positive effectsAlso, we do our best to constantly monitor the manner in which our operators and employees go about selling our products and to insure that any interaction with private consumers is conducted in a respectful manner with high emphasis on customer service and customer satisfaction Unfortunately, we did not meet your--or our own--expectationsUpon thorough review of the situation, we narrowed the cause to the key staff changes at the above mentioned location As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by creating company wide training sessionsWe highly value customer service and experience, and any deviation from this is never tolerated by us by any means In order to resolve your issue, we can happily provide you with an exchange and let you try other products from our sensitive skin lineTo make a refund on your credit card, you have to contact the third-party operator that made a transaction in the MallDéjà vu Cosmetics, Incis a wholesaler and does not operate any retail locationsThus, we neither have a hold of your credit card information nor we are aware of the transactionThe operators information could be obtained by calling or emailing our main office We deeply value your relationship with Déjà vu Cosmetics and are committed to providing you with the highest level of service simply because our customers deserve the very bestIf you have any further questions or comments regarding this matter, please feel free to discuss it with us at [redacted] @dejavuworld.com or at 215-***-*** Yours in service, [redacted] President
COMMENTS: Revdex.com COMPLAINT ID# [redacted] , STATUS: REFUNDED ON 06/23/