Devy's Sealcoating

We have reviewed the complaint and have addressed the concerns of Ms. [redacted] by agreeing to a settlement of $1100 to be paid to Ms. [redacted] to use towards the repair of her damaged table by the restoration company of her choice. Ms. [redacted] declined to allow us to have the fully repaired at our...

complete expense at the restoration company of our choosing and instead chose the settlement offer. In regard to her accusations and false statements, the only information that I provided to Ms. [redacted] regarding legal liability was completely accurate per the responsibilities required under Federal law for intrastate moving companies. Never once was Ms. [redacted] misled or given inaccurate information. Furthermore, the additional quotes requested by us were due to the large variance in price for the first quotes that Ms. [redacted] had provided. As per Federal guidelines, a moving company is allowed up to 60 days to respond to and mitigate a damage claim from a customer. We are still well within that time frame and take exception to the fact that Ms. [redacted] has chosen to portray our company as trying to use stall tactics as to insinuate that we had no intention of addressing her claim. Also, it should be noted that the initial inflated claim for repairs that Ms. [redacted] received was from a relative or friend who happened to be a woodworker (she having told our crew leader this on the day of the move) thus causing suspicion on our part that the estimate was not an accurate one, thus the request by us that she obtain other quotes. It's unfortunate that damage occurred, but it is something that does happen now and then while moving. We do try our best to address these matters in a timely matter.

It's unfortunate that it has taken this long to resolve this matter.  We initially did our best to resolve this matter with the customer.  We paid the repair company that the customer chose via credit card over the phone to purchase the door and replace it.  It was not brought to our...

attention that there was an issue with Code Red ordering the wrong door until this past June.  We communicated to the customer that they needed to select another company and that we would contact Code Red to get a refund. In the mean time, there was a miscommunication where I was under the impression that the customer was going to purchase the door and I would reimburse them.  I had already paid for a door and was not going to pay for another one until I received a refund.  We cleared that issue up in a further communication but unfortunately this matter simply fell to the wayside and I personally did not make sure that it was done as it has been a very busy time.  I can only apologize for the delay and for the damage occurring in the first place.  Although we are not legally required to replace or repair damaged items, our policy is if we damage something through our negligence then we fix it.   We are in no way, shape, or form trying to avoid paying for the repair, as evidenced by the fact that we have already technically paid for the repair once.  The customer chose to not do business with the first company that they chose so here we are.As resolution, I will NOT be ordering the door, but will be sending a check to the customer for the amount of the door.   Thank you. David T[redacted]Taurus Moving

Business states they took care of issue and it is resolved.

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Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]