Dewan Motor Cars

The customer *** *** came into our dealership to purchase the Mazda She filled out the finance application with the intent to purchase the vehicleShe got approved, signed the contract, registration paperwork and drove off with the vehicleFew days later, we learned from the bank and
from the customer that she did not make the income she stated in the finance application she filled outShe lied on her applicationDue to the information she provided on the application and lack of documentation substantiating it, the approval from the bank changed which cut our check by a significant amountWe contacted the customer numerous times to collect the difference in amount, the customer avoided usShe has been driving the vehicle for over two monthsWe have not been compensatedThe customer failed to cooperate and resolve the situation in a timely mannerWe have also sent out an order to get the vehicle repossessed

*** Dewan Motors LLC advertised finance deal for Cadillac CTS in October Deal structure was $amount financed after mandatory minimum down payment of $Customer was responsible for paying taxes and registration feesTotal sale price was $(plus 1995)That was
highly competitive dealNADA wholesale value at the time was $ ** *** * *** (customer) wanted to finance the vehicleHe wanted to put $down paymentDealer explained customer that due to his lack of credit history he wasn't approved by any prime lending source and the only available approval was from United Auto CreditSubprime bank which charged him % and additional $as a cost of the loanDealer explained customer that it would be possible to improve condition of approval if he can add a qualified co-signer to the loanUnfortunately co-maker was not available plus customer wanted to build his credit all by himselfCustomer purchased $extended service contract (warranty). Dealer never changed the price of the vehicleExtra fees which customer mentioned must be applied sales tax ($1109.38) and vehicle registration ($345)Dealer is obligated by law to include taxes and registration charges in finance contract. All that was explained to the customer before he signed the contract deal structure was: plus sale price sales tax registration warrantycost of the loan total of less down payment that brings amount financed to 8954.38 % APR gives payments of $ ** *** * *** agreed to the terms of the contract and signed it at the time of delivery. Warranty plan was never changedCustomer has the same coverageProvider changed to assure proper serviceCustomer has used warrantyThere was paid claim against the policy Dealer regrets to learn that customer was disappointed after the factDealer explained terms and condition of the approval prior to actual contract signingWe were always availableWe can't find any wrong doing on our side. Please, contact me if you have any additional questions Adam F* manager Dewan Motors LLC ***

Revdex.com:At this time, I have not been contacted by Dewan Motor Cars regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am rejecting the response. The dealer provided some false information below and did not address the problem. I would like to respond back with the actual numbers given at the time of the sale, and other evidence that proves that the given information from the dealer is false. I would also like to address other problems I had with this dealer and discuss more about the bogus warranty that I did not want. These are some of the reasons why I would the case to be reopened.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. that is a lie I called mutilple times and was told the manager  Sean was never there by Bonnie and Adam also contacted the bank credit acceptance was told I qualified for my loan and everything was perfect. Due to the dealership putting my army  income first when I specifically said not to make that my primary income because I am a reservist in the Army they still continued to. I had to personally call the bank my self and get the problem resolved and was told by the representative I was good to go. The representative even contacted the dealership saying everything was fine. I then called them for my registration and was told I had to give $1000 in order to get it I guess it's because there mistake with the bank in messing up my income. They were getting less money for the deal. I have accurate paper work to show I was approved . And they ripped up my contract with out notifying me after 1 month having the vehicle and I have not been able to drive the car with out registration and title and it had effected me going to my army job upstate. Also puts my license in jeopardy. .  
Sincerely,
[redacted]