Dewberry's Computers & Supplies, Inc.

Student took school portraits on 10/1/Portraits packaged on 10/21/Pre-delivery qc check showed a return check "NSF" - Package held until check cleared and posted thru *** *** *** *** *** shows the cleared date as
10/29/Customer called sometime in November, we told her we have the package here ready for pick-up(all return check packages are to be pickat our office - The exception is if there is a package delivery scheduled for the school or if it is a neighbor island customer.) Customer refused to pick up the package at our office, requested a refund for the portrait order sight unseenAfter continual dis-agreement with our pipolicy an employee agreed to refund the package priceNotes on the refund request was not clear and not subsequently mailed out as of December 22, Customer called on December 22nd, I talked to her and at the time couldn't verify if the refund had been sent or notI offered to send the student's portrait package to the school with our next delivery and she agreed to that resolutionSeeing as this was during the winter break, they do not get back to school until 1/12/We have scheduled a delivery to the school for this week so that she can get it when her child gets back to schoolIf she still does not want her child's portrait package, we can send the refund check to the school instead of the portraits with the deliveryPlease let us know which you prefer*** ***
House of Photography