Dewey Pest Control

Initial Business Response / [redacted] (1000, 8, 2015/11/30) */ We cancelled the account as requested and submitted a check request for the refund in the amount of $to our corporate officeThe refund will take 2-weeks and maybe soonerThere was no early cancellation fee charged Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will not accept their response until I have the physical check in hand Final Business Response / [redacted] (4000, 12, 2015/12/11) */ I apologize if you haven't received your refund yetif the money was automatic withdrawn from your account, the money will be deposited into the same account is was withdrawn fromAs it normally takes two to four weeks to process a refundI did put a rush to have this done ASAPIf you have not received a refund within the next to weeks please call me at XXX-XXX-XXXX thank you [redacted]

Initial Business Response /* (1000, 5, 2015/10/29) */
On 10/22/We had spoke to *** in regards to her complaint about the service that she had received and we had apologizedWe informed her that we would adjust off the $reimbursement fee if she paid for the outstanding balance she had
agreed to in the written complaintShe said she would call back on Tuesday 10/27/to make that payment
On Tuesday, 10/27/15, *** did call and make the past due payment and the adjustment for $was madeThe customer has a zero balance and nothing has been reported to the credit bureauthis complaint has been resolved and is now considered closed

The account has been reviewed and there are funds that are owed and it is being correctedWe are in the process of putting the request through for a refundI have contacted the consumer and they were not available so I left a voicemail

The account has been reviewed and there are funds that are owed and it is being corrected. We are in the process of putting the request through for a refund. I have contacted the consumer and they were not available so I left a voicemail.

Initial Business Response /* (1000, 8, 2015/11/30) */
We cancelled the account as requested and submitted a check request for the refund in the amount of $76.00 to our corporate office. The refund will take 2-4 weeks and maybe sooner. There was no early cancellation fee charged.
Initial Consumer...

Rebuttal /* (3000, 10, 2015/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not accept their response until I have the physical check in hand
Final Business Response /* (4000, 12, 2015/12/11) */
I apologize if you haven't received your refund yet. if the money was automatic withdrawn from your account, the money will be deposited into the same account is was withdrawn from. As it normally takes two to four weeks to process a refund. I did put a rush to have this done ASAP. If you have not received a refund within the next to weeks please call me at XXX-XXX-XXXX.
thank you
[redacted]

The customer was serviced in January 2017, and her service was posted in our system on January 25th 2017. At the rate $60.00 for the Bi-Monthly charge. From March of 2017 through the end of July 2017, the office staff made multiple attempts to collect In- house for services that were done...

during January 2017. After failure to reach the customer or receive a call back, she was finally sent to collections in July of 2017. The customer was not serviced in March due to the balance that was owed from January. Then she was skipped again in May and July. That would explain why no one had showed up to her house for months. The service for January 2017 has not been paid for and she was cancelled and sent to collections on July 31st 2017.

Initial Business Response /* (1000, 5, 2015/09/03) */
Dewey Pest Control has been in business since 1929 and takes pride in ensuring excellent quality service at a fair price. To keep prices reasonable, we offer a monthly service contract with an early re-imbursement fee if cancelled prior to the...

12 months being fulfilled. These complaints were handled immediately with different options to make this client happy, including sending out a seasoned supervisor to address any concerns. However, while we make every effort to rectify any service related issues, if our client is not fully satisfied with his/her service, we may waive this early re-imbursement fee if he/she cancels the contract. this client was contacted on August 24th by management where it was granted to cancel the contract without an early re-imbursement fee. The client was satisfied of this decision.
This complaint may have been filed prior to Dewey Pest Control management contacting this client.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)