DeWhitt, Portland's Appliance Experts

We drove to the customers home in good faith to pickup the appliances and issue a refund. It was strange that the customers weren't there and never did show up. We had been assured the appliances had just been taken out of the box and otherwise never installed and in original condition. Upon...

arriving our driver noticed something was very wrong and immediately notified me. The wall oven microwave combination unit, which comes from the factory in one piece and is meant to be installed like that, had been disassembled and separated into 2 pieces. This voids the manufacturers warranty. In addition the doors had been removed. I've been in the appliance business for 30 years and never seen this before. And I still have no idea why they would have taken it apart like that. Nonetheless there's no way I can refund for dissembled appliances which the warranty has been voided. Customer told me there was no problem getting the additional matching appliances from Home Depot. I am perfectly willing to refund for the appliances they have not taken delivery.

Complaint: [redacted]I am rejecting this response because: 
Brian, Owner of Dewhitt's is incorrect in his statements below:
Firstly, the driver called us the morning of 3/12 alerting us they would be over to pick up the appliances between noon and 2pm.  We arrived at the house at noon, and the driver had already been to the house and left.  Our painters were at our house and let the drivers in.   Brian called Joe at 12:05pm, telling him that he would not accept the return.  Therefore, the drivers arrived earlier than scheduled, that is why we weren't there (phone records can be verified).
Secondly, as stated previously, we were instructed by the drivers to inspect the appliances for any scratches etc.. upon their delivery.  Therefore, when the dishwasher and oven unit were delivered, the drivers unpackaged the units and allowed us to look for defects.
Thirdly. the oven unit weighs 230 lbs. and was too heavy to move to a protected location.  Per the Installation Instructions, 4 B, it states remove two shipping screws which separates the two units.  Brian is incorrect - there are two units, not one, per installation instructions.  The two units are held together with 2 shipping screws.  We also removed the door, which is recommend in section 4A,  to protect it from scratches.  Also,  we needed to stabilize the unit so it wouldn't tip over since it wasn't being installed right away.  None of the appliances have been installed and used and the manufacturer's warranty is not voided.
Fourthly, Brian states the microwave combination unit which comes from the factory in one piece and is meant to be installed like that is incorrect.  He needs to review the product he is selling.  See Installation Instructions for  30 inch Electric Built In Wall Ovens.
The dishwasher was in it's original box, therefore, we don't understand why that wasn't returned when the driver arrived to pick up appliances.
[redacted] has the items and had we purchased there, we wouldn't be having these issues because they have a satisfaction guarantee policy...and we are DEFINITELY not satisfied with Dewhitts.
We purchased the kitchen appliances as one package, with one price.  Refunding us means refunding the entire purchase.
 
 
 
 
 
 
 
 
Sincerely,[redacted]