Dewitt Move Worldwide

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowDear B.B.B., This letter is a rebuttal to address Dewitt Companies, Ltd.'s response on October 15, 2015, and they have been sent a copy of this letterFirst, I have not denied, and thus, do not debate that I received legal documents from Dewitt Companies, Ltd., including a written estimate, and that my signature appears on those documentsSecond, after having complained about the poor customer service received to date, [redacted] got personally involved, and promised to expedite the shipment to ***, and stated he had between 4-weeksFurthermore, in every additional verbal communication with [redacted] and his employees, the guarantee was to deliver my goods within 4-weeksHence he misled me to believe that any written estimate was no longer applicable, as a result of his promise to expedite the shipmentThird, on the note of the Bill of Lading, no delivery dates or periods were listed —a required element as described on “Your Rights and Responsibilities When You Move” from DewittI had to exchange multiple emails over several days between myself and employees of Dewitt Companies, Ltdwhere I repeatedly ask for an updated delivery date of my items due to the delays that occurred on the part of Dewitt Companies, Ltddescribed in my previous letter, and admitted by [redacted] (e.g., shipment arriving to the warehouse late due to only one mover arriving to pack out my apartment; not receiving an invoice for one week after pack out date, etc.)In addition, I still did not receive an estimate for my shipment to arrive despite multiple calls and emails to both [redacted] and [redacted] until July 8, Finally, I did not receive a call from [redacted] as the email stated I would, and did not actually receive my shipment until July 27, –two days short of completing weeksSo I ask: Would my items have arrived within the written agreement of 4-weeks, had I not called and emailed incessantly to complain and demand answers? Had I been unavailable at work Monday July 27th, at 930am, and thus unable to receive my goods, who would be responsible for a late delivery-considering that no dates or periods were listed on the Bill of Lading? How does this qualify them as a “premier professional moving companies in the nation,” and “a commitment to quality,” as stated on their About Us website page, when it took me having to practically chase them for answers? Fourth, the report card included when I received my shipment in [redacted] states that I would recommend [redacted] NOT Dewitt Companies, LtdFinally, this formal complaint with B.B.Bwas targeted at addressing the lack of customer service that Dewitt believes excels onNever mind whether they delivered within contractual agreements or notIt's about the lack of “quality” that was given when handling my businessAbout how employees fail to meet their own deadlines and hide behind lame excuses such as “I’m busy.” Had I told Dewitt I can't pay because "I'm broke,” I assure you they wouldn't hesitate to cancel or hold the shipment until payment was received in full-because this is business-I pay, you deliverMoreover, when a [redacted] gets involved, it is because something has gone terribly wrong in handing an account; thus, a customer expects excellent resultsWhat I received was a misleading promise that my goods would be delivered within 4-weeksFollowed by a condescending lecture on how I need to “geez, work with me here” and “please try to relax and have faith.” If Dewitt claims to have "knowledgeable staff" as stated on their About Us webpage, this email sent by their [redacted] should serve as proof of his lack of understanding about the stresses involved in moving across an ocean to start a new careerWhen your household items are being shipped over, and you are starting a new life, the last thing any customer should have to worry about, is where is their stuffA customer should be given a tracking number (Like ***, ***, [redacted] does), thus, eliminating any confusion and frustrationFurther, if the customer emails or calls the company for any reason, a response should be given within hours with useful and meaningful information, rather than lame excuses or condescending lectures at their earliest conveniencebecause THAT is good customer serviceThat is the focus of this formal complaintLastly Mr [redacted] 's stating “I do not see where we have done anything wrong..." should serve as proof as why I am asking for his removal from that positionThe gift card for $was a nice gesture, but frankly speaks poorly of his ability to solve problemsI didn't ask for a nice dinnerI asked for my things to get here as originally quoted (first weeks of July)His new offer of $refund, is quite honestly, offensive and, once again, condescendingHe sends all the wrong messages about DewittHe hurts the company image and reputationI am still asking for additional employee training on customer service throughout Dewitt Companies, Ltdand more of a significant refund on poor services offeredSincerely, [redacted] Regards, [redacted]

This letter is to acknowledge the 10/20/letter sent by [redacted] to the B.B.B.We are glad that Ms [redacted] does not dispute the legal documents that she signed pertaining to her move.Within those legal documents (started with the estimate) we state 4-weeks transit.I see no legal documents that show anything otherwise, nor anything in writing.We stand by the legal documents provided to the B.B.Band Ms [redacted] prior to her move and in response to her letter dated 10/10/following up with her complaint via email to the B.B.B.While we understand that moving and starting a new job in a new place are stressful, we lived up to our written commitment to our customer.Our transit time of 4-weeks as estimated was met and Ms [redacted] states that it was met two days prior to the expiration of such contracted dates.We are sorry that we did not meet her needs.Our offer of an additional $refund stills stands but we believe that we have shown legal documents to state our position and that we did indeed meet our 4-week transit period as contractually agreed to

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowTo Whom It May Concern: I'm writing to you today as a very unhappy customer due to some of the worst customer service from your company that I have ever experienced during my recent move from [redacted] to [redacted] in June I chose your company to complete my move with after reading excellent reviews on your website about the company's customer service and seeing your great rating with the Revdex.comHowever, I experienced quite the opposite from those reviews, including a very condescending, disrespectful, and unprofessional email from one of your associates that is attached to this mailingThe first representative I worked with at Dewitt was [redacted] ***In my dealings with [redacted] he repeatedly missed deadlines to follow up on parts of the move that he setFor example, he would repeatedly tell me that he would get back to me with pieces of information within hoursInstead, I would not receive a call or email from him until I followed up with himWhen I addressed this matter with him, his response was always the same, which was that he was "busy"This may have been the case, but nonetheless, it is unprofessional (and very stressful for the customer), not to follow through on your deadlinesIn my line of work, this behavior would cause me to be fired, and despite how busy I am, if I do not follow through on deadlines with companies I work with, I will be charged more moneyIf it is truly the case that the summer months are so busy that [redacted] cannot complete his tasks in a timely manner, then he needs helpThe second problem came when the movers from [redacted] arrived on June 2015, which was my scheduled pack-out dateOnly one mover arrived to pack out my one bedroom apartmentHe arrived on time, did an excellent job, and never complainedHowever, one mover is not sufficient to pack out an entire apartmentThe mover that was present, Fred, assured me that more movers would be arriving between and 1pm when they came from another jobThree more movers arrived at about 2:30pm and, despite being assured by [redacted] that the pack-out would be done by 5pm, the movers did not leave my residence until 6:30pmThey were then late getting everything to the warehouse and my entire shipment was significantly delayedAgain, [redacted] assured me I would have an invoice with the exact weight and cost of my shipment from the warehouse within hours of my pack-outHowever, I did not receive an invoice from Dewitt for an entire week after my pack-out date (received: 06/17/15)At this point in the process, I spoke with [redacted] (who I was told was [redacted] ' manager) to inform him of the horrible customer service I was receiving to date, the tardiness of my shipment caused by all the breakdowns in communication, and inform him of the problems with the partner company who moved my things in [redacted] ( [redacted] )He informed me that he would speak with [redacted] , I would now be working with a new representative, [redacted] He also promised that I would receive a voucher for a free dinner once I got to ***, so that I would feel “heard”Finally, he promised that he would “look into" getting my shipment expedited, because of the mix up with the movers and the warehouseThe reason I chose the date of my pack-out was because [redacted] originally quoted me a delivery date in [redacted] of the first week of July However, during my conversations with [redacted] , he informed me that, because of the mix up at the warehouse, the earliest my shipment could be on a boat would be June 27, He reminded me that Dewitt's commitment is for a person's items to be delivered within 4-weeksA deadline of weeks would mean that my items would reach me in [redacted] by July 22, Instead, my items were not delivered to my house in [redacted] until July 27, 2015; almost a full week after the week contracted commitment by Dewitt and a full weeks after the originally quoted date (see Delivery Receipt attached)In addition, I had officially moved to [redacted] on June 24, 2015, meaning that I was without my possessions for more than a month after my move despite paying over $4,to DewittBetween the time I received the invoice from Dewitt to the time that I scheduled a drop-off date for my items with [redacted] , I exchanged multiple emails and phone calls with [redacted] and [redacted] to attempt to get updates with little to no responseFor example, I sent an email to [redacted] on 06/26/to confirm the location of my shipment and to ensure that it would be on a boat on 06/27/as [redacted] told me it would beI got no responseI called around the same time with no responseWhen I had not heard anything by July 1, (and had now been in [redacted] for days), I called Jeff to make the same inquiries and ask about the dinner I had been promised upon arriving in ***His response to me was the condescending email that is also attached to this letter in which he insulted me by saying "geez, work with me here” and “please try to relax and have faith"He also said “We should be notifying you each time your goods arrive to the warehouse or leave portin Long Beach"At this point, [redacted] was well aware that what his employees “should” be doing and what was actually happening were not the same thingI also believe that his requests that I “relax and have faith” were his ways of telling me to trust DewittHowever, it is my understanding that trust is something that is earned, not simply given, and from day of my interaction with Dewitt all that had happened was my trust had been broken by multiple instances of employees not following through with the commitments they were makingOverall, I hope that you can understand that the customer service I received from Dewitt International was unprofessional at best and condescending at its worstTherefore, I am requesting additional training in customer service for all of Dewitt's employees as well as [redacted] being removed from his position immediatelyIn addition, because Dewitt International did not fulfill their contractual obligations to deliver my goods within the specified amount of time, I expect to receive adequate financial compensation from my bill of $4,Finally, I have copied the Revdex.com (Revdex.com) on this letter in order for them to begin an investigation into this matter and adjust their rating of Dewitt International accordinglyI have also made a formal complaint with the Revdex.com onlineThank you for your attention to this matter and my contact information is belowSincerely, [redacted] Attached: [redacted] Email from [redacted] 07/02/CC: Revdex.com [redacted] Regards, [redacted]

Revdex.com of San Diego [redacted] ***Complaint # [redacted] Dear B.B.B.;We have received our first complaint via the Revdex.com and want to reply quickly as we do take our reputation very seriously.I have copied this letter and the enclosures and sent them over to Ms [redacted] in addition to replying to Revdex.com.Please note attachmentsFirst was the customer acknowledgment for all the legal docs we are required to provide her which includes the written estimateSecondly, the written estimate very clearly states (and I’ve highlighted it on page 3) our transit timeThirdly, the actual Bill of Lading in which the customer agreed for us to move her goods to [redacted] Lastly, a report card when the goods delivered in [redacted] stating that all was good and you WOULD recommend us.Customer's Statement of the Problem: Very poor customer service, including a condescending email from management upon customer complaintNot fulfilling contractual obligation to deliver customer's items within 4-weeks.We are sorry that Ms [redacted] did not enjoy our customer serviceShe had complained at the pack out in California so that I personally got involved and offered to have a $gift card delivered to her in [redacted] during her delivery as a gesture which I know happenedThe goods were picked up on 6/10/They were delivered on 7/27/These dates do indeed fall within the transit time stated in her estimate that she received.We apologize for any customer service she did not receive, any condescending emails she feels she received and as another gesture, I will offer her a $refund on the price she paid us alreadyI do not see where we have done anything wrong to justify a 50% reduction in cost of services ordered by customer.Respectfully [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
To Whom It May Concern:I'm writing to you today as a very unhappy customer due to some of the worst customer service from your company that I have ever experienced during my recent move from *** *** ** to *** ** in June I chose your company to complete my move with after reading excellent reviews on your website about the company's customer service and seeing your great rating with the Revdex.comHowever, I experienced quite the opposite from those reviews, including a very condescending, disrespectful, and unprofessional email from one of your associates that is attached to this mailing.The first representative I worked with at Dewitt was *** ***In my dealings with *** he repeatedly missed deadlines to follow up on parts of the move that he setFor example, he would repeatedly tell me that he would get back to me with pieces of information within hoursInstead, I would not receive a call or email from him until I followed up with himWhen I addressed this matter with him, his response was always the same, which was that he was "busy"This may have been the case, but nonetheless, it is unprofessional (and very stressful for the customer), not to follow through on your deadlinesIn my line of work, this behavior would cause me to be fired, and despite how busy I am, if I do not follow through on deadlines with companies I work with, I will be charged more moneyIf it is truly the case that the summer months are so busy that *** cannot complete his tasks in a timely manner, then he needs help.The second problem came when the movers from *** *** arrived on June 2015, which was my scheduled pack-out dateOnly one mover arrived to pack out my one bedroom apartmentHe arrived on time, did an excellent job, and never complainedHowever, one mover is not sufficient to pack out an entire apartmentThe mover that was present, Fred, assured me that more movers would be arriving between and 1pm when they came from another jobThree more movers arrived at about 2:30pm and, despite being assured by *** that the pack-out would be done by 5pm, the movers did not leave my residence until 6:30pmThey were then late getting everything to the warehouse and my entire shipment was significantly delayedAgain, *** assured me I would have an invoice with the exact weight and cost of my shipment from the warehouse within hours of my pack-outHowever, I did not receive an invoice from Dewitt for an entire week after my pack-out date (received: 06/17/15).At this point in the process, I spoke with *** *** (who I was told was ***' manager) to inform him of the horrible customer service I was receiving to date, the tardiness of my shipment caused by all the breakdowns in communication, and inform him of the problems with the partner company who moved my things in *** *** (*** ***)He informed me that he would speak with ***, I would now be working with a new representative, *** ***He also promised that I would receive a voucher for a free dinner once I got to ***, so that I would feel “heard”Finally, he promised that he would “look into" getting my shipment expedited, because of the mix up with the movers and the warehouse.The reason I chose the date of my pack-out was because *** originally quoted me a delivery date in *** of the first week of July However, during my conversations with *** ***, he informed me that, because of the mix up at the warehouse, the earliest my shipment could be on a boat would be June 27, He reminded me that Dewitt's commitment is for a person's items to be delivered within 4-weeksA deadline of weeks would mean that my items would reach me in *** by July 22, Instead, my items were not delivered to my house in *** until July 27, 2015; almost a full week after the week contracted commitment by Dewitt and a full weeks after the originally quoted date (see Delivery Receipt attached)In addition, I had officially moved to *** on June 24, 2015, meaning that I was without my possessions for more than a month after my move despite paying over $4,to Dewitt.Between the time I received the invoice from Dewitt to the time that I scheduled a drop-off date for my items with *** *** ***, I exchanged multiple emails and phone calls with *** *** and *** *** to attempt to get updates with little to no responseFor example, I sent an email to *** on 06/26/to confirm the location of my shipment and to ensure that it would be on a boat on 06/27/as *** *** told me it would beI got no responseI called around the same time with no responseWhen I had not heard anything by July 1, (and had now been in *** for days), I called Jeff to make the same inquiries and ask about the dinner I had been promised upon arriving in ***His response to me was the condescending email that is also attached to this letter in which he insulted me by saying "geez, work with me here” and “please try to relax and have faith"He also said “We should be notifying you each time your goods arrive to the warehouse or leave portin Long Beach"At this point, *** *** was well aware that what his employees “should” be doing and what was actually happening were not the same thingI also believe that his requests that I “relax and have faith” were his ways of telling me to trust DewittHowever, it is my understanding that trust is something that is earned, not simply given, and from day of my interaction with Dewitt all that had happened was my trust had been broken by multiple instances of employees not following through with the commitments they were making.Overall, I hope that you can understand that the customer service I received from Dewitt International was unprofessional at best and condescending at its worstTherefore, I am requesting additional training in customer service for all of Dewitt's employees as well as *** *** being removed from his position immediatelyIn addition, because Dewitt International did not fulfill their contractual obligations to deliver my goods within the specified amount of time, I expect to receive adequate financial compensation from my bill of $4,Finally, I have copied the Revdex.com (Revdex.com) on this letter in order for them to begin an investigation into this matter and adjust their rating of Dewitt International accordinglyI have also made a formal complaint with the Revdex.com onlineThank you for your attention to this matter and my contact information is below.Sincerely,*** *** *** *** *** *** ** *** *** ***Attached: *** *** *** *** ***Email from *** *** 07/02/15CC: Revdex.com*** *** *** *** *** *** ** ***
Regards,
*** ***

This letter is to acknowledge the 10/20/15 letter sent by [redacted] to the B.B.B.
We are glad that Ms. [redacted] does not dispute the legal documents that she signed pertaining to her move.
Within those legal documents (started with the estimate) we state 4-7 weeks transit.
I see no legal documents that show anything otherwise, nor anything in writing.
We stand by the legal documents provided to the B.B.B. and Ms. [redacted] prior to her move and in response to her letter dated 10/10/15 following up with her complaint via email to the B.B.B.
While we understand that moving and starting a new job in a new place are stressful, we lived up to our written commitment to our customer.
Our transit time of 4-7 weeks as estimated was met and Ms. [redacted] states that it was met two days prior to the expiration of such contracted dates.
We are sorry that we did not meet her needs.
Our offer of an additional $100 refund stills stands but we believe that we have shown legal documents to state our position and that we did indeed meet our 4-7 week transit period as contractually agreed to.

This letter is to acknowledge the 10/20/15 letter sent by [redacted] to the B.B.B.We are glad that Ms. [redacted] does not dispute the legal documents that she signed pertaining to her move.Within those legal documents (started with the estimate) we state 4-7 weeks transit.I see no legal documents that show anything otherwise, nor anything in writing.We stand by the legal documents provided to the B.B.B. and Ms. [redacted] prior to her move and in response to her letter dated 10/10/15 following up with her complaint via email to the B.B.B.While we understand that moving and starting a new job in a new place are stressful, we lived up to our written commitment to our customer.Our transit time of 4-7 weeks as estimated was met and Ms. [redacted] states that it was met two days prior to the expiration of such contracted dates.We are sorry that we did not meet her needs.Our offer of an additional $100 refund stills stands but we believe that we have shown legal documents to state our position and that we did indeed meet our 4-7 week transit period as contractually agreed to.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Dear B.B.B.,
This letter is a rebuttal to address Dewitt Companies, Ltd.'s response on October 15, 2015, and they have been sent a copy of this letter.
First, I have not denied, and thus, do not debate that I received legal documents from Dewitt Companies, Ltd., including a written estimate, and that my signature appears on those documents.
Second, after having complained about the poor customer service received to date, [redacted] got personally involved, and promised to expedite the shipment to [redacted], and stated he had between 4-6 weeks. Furthermore, in every additional verbal communication with [redacted] and his employees, the guarantee was to deliver my goods within 4-6 weeks. Hence he misled me to believe that any written estimate was no longer applicable, as a result of his promise to expedite the shipment.
Third, on the note of the Bill of Lading, no delivery dates or periods were listed —a required element as described on “Your Rights and Responsibilities When You Move” from Dewitt. I had to exchange multiple emails over several days between myself and employees of Dewitt Companies, Ltd. where I repeatedly ask for an updated delivery date of my items due to the delays that occurred on the part of Dewitt Companies, Ltd. described in my previous letter, and admitted by [redacted] (e.g., 1. shipment arriving to the warehouse late due to only one mover arriving to pack out my apartment; 2. not receiving an invoice for one week after pack out date, etc.). In addition, I still did not receive an estimate for my shipment to arrive despite multiple calls and emails to both [redacted] and [redacted] until July 8, 2015. Finally, I did not receive a call from [redacted] as the email stated I would, and did not actually receive my shipment until July 27, 2015 –two days short of completing 7 weeks. So I ask: Would my items have arrived within the written agreement of 4-7 weeks, had I not called and emailed incessantly to complain and demand answers? Had I been unavailable at work Monday July 27th, at 930am, and thus unable to receive my goods, who would be responsible for a late delivery-considering that no dates or periods were listed on the Bill of Lading? How does this qualify them as a “premier professional moving companies in the nation,” and “a commitment to quality,” as stated on their About Us website page, when it took me having to practically chase them for answers?

Fourth, the report card included when I received my shipment in [redacted] states that I would recommend [redacted] NOT Dewitt Companies, Ltd.
Finally, this formal complaint with B.B.B. was targeted at addressing the lack of customer service that Dewitt believes excels on. Never mind whether they delivered within contractual agreements or not. It's about the lack of “quality” that was given when handling my business. About how employees fail to meet their own deadlines and hide behind lame excuses such as “I’m busy.” Had I told Dewitt I can't pay because "I'm broke,” I assure you they wouldn't hesitate to cancel or hold the shipment until payment was received in full-because this is business-I pay, you deliver.
Moreover, when a [redacted] gets involved, it is because something has gone terribly wrong in handing an account; thus, a customer expects excellent results. What I received was a misleading promise that my goods would be delivered within 4-6 weeks. Followed by a condescending lecture on how I need to “geez, work with me here” and “please try to relax and have faith.” If Dewitt claims to have "knowledgeable staff" as stated on their About Us webpage, this email sent by their [redacted] should serve as proof of his lack of understanding about the stresses involved in moving across an ocean to start a new career. When your household items are being shipped over, and you are starting a new life, the last thing any customer should have to worry about, is where is their stuff. A customer should be given a tracking number (Like [redacted], [redacted], [redacted] does), thus, eliminating any confusion and frustration. Further, if the customer emails or calls the company for any reason, a response should be given within 24 hours with useful and meaningful information, rather than lame excuses or condescending lectures at their earliest convenience... because THAT is good customer service. That is the focus of this formal complaint.
Lastly Mr. [redacted]'s stating “I do not see where we have done anything wrong..." should serve as proof as why I am asking for his removal from that position. The gift card for $150 was a nice gesture, but frankly speaks poorly of his ability to solve problems. I didn't ask for a nice dinner. I asked for my things to get here as originally quoted (first weeks of July). His new offer of $100 refund, is quite honestly, offensive and, once again, condescending. He sends all the wrong messages about Dewitt. He hurts the company image and reputation.
I am still asking for additional employee training on customer service throughout Dewitt Companies, Ltd. and more of a significant refund on poor services offered.
Sincerely,
[redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
To Whom It May Concern:
I'm writing to you today as a very unhappy customer due to some of the worst customer service from your company that I have ever experienced during my recent move from [redacted] to [redacted] in June 2015. I chose your company to complete my move with after reading excellent reviews on your website about the company's customer service and seeing your great rating with the Revdex.com. However, I experienced quite the opposite from those reviews, including a very condescending, disrespectful, and unprofessional email from one of your associates that is attached to this mailing.
The first representative I worked with at Dewitt was [redacted]. In my dealings with [redacted] he repeatedly missed deadlines to follow up on parts of the move that he set. For example, he would repeatedly tell me that he would get back to me with pieces of information within 24 hours. Instead, I would not receive a call or email from him until I followed up with him. When I addressed this matter with him, his response was always the same, which was that he was "busy". This may have been the case, but nonetheless, it is unprofessional (and very stressful for the customer), not to follow through on your deadlines. In my line of work, this behavior would cause me to be fired, and despite how busy I am, if I do not follow through on deadlines with companies I work with, I will be charged more money. If it is truly the case that the summer months are so busy that [redacted] cannot complete his tasks in a timely manner, then he needs help.
The second problem came when the movers from [redacted] arrived on June 10. 2015, which was my scheduled pack-out date. Only one mover arrived to pack out my one bedroom apartment. He arrived on time, did an excellent job, and never complained. However, one mover is not sufficient to pack out an entire apartment. The mover that was present, Fred, assured me that more movers would be arriving between 12 and 1pm when they came from another job. Three more movers arrived at about 2:30pm and, despite being assured by [redacted] that the pack-out would be done by 5pm, the movers did not leave my residence until 6:30pm. They were then late getting everything to the warehouse and my entire shipment was significantly delayed. Again, [redacted] assured me I would have an invoice with the exact weight and cost of my shipment from the warehouse within 48 hours of my pack-out. However, I did not receive an invoice from Dewitt for an entire week after my pack-out date (received: 06/17/15).
At this point in the process, I spoke with [redacted] (who I was told was [redacted]' manager) to inform him of the horrible customer service I was receiving to date, the tardiness of my shipment caused by all the breakdowns in communication, and inform him of the problems with the partner company who moved my things in [redacted]). He informed me that he would speak with [redacted], I would now be working with a new representative, [redacted]. He also promised that I would receive a voucher for a free dinner once I got to [redacted], so that I would feel “heard”. Finally, he promised that he would “look into" getting my shipment expedited, because of the mix up with the movers and the warehouse.
The reason I chose the date of my pack-out was because [redacted] originally quoted me a delivery date in [redacted] of the first week of July 2015. However, during my conversations with [redacted], he informed me that, because of the mix up at the warehouse, the earliest my shipment could be on a boat would be June 27, 2015. He reminded me that Dewitt's commitment is for a person's items to be delivered within 4-6 weeks. A deadline of 6 weeks would mean that my items would reach me in [redacted] by July 22, 2015. Instead, my items were not delivered to my house in [redacted] until July 27, 2015; almost a full week after the 6 week contracted commitment by Dewitt and a full 3 weeks after the originally quoted date (see Delivery Receipt attached). In addition, I had officially moved to [redacted] on June 24, 2015, meaning that I was without my possessions for more than a month after my move despite paying over $4,000.00 to Dewitt.
Between the time I received the invoice from Dewitt to the time that I scheduled a drop-off date for my items with [redacted], I exchanged multiple emails and phone calls with [redacted] and [redacted] to attempt to get updates with little to no response. For example, I sent an email to [redacted] on 06/26/15 to confirm the location of my shipment and to ensure that it would be on a boat on 06/27/15 as [redacted] told me it would be. I got no response. I called around the same time with no response. When I had not heard anything by July 1, 2015 (and had now been in [redacted] for 7 days), I called Jeff to make the same inquiries and ask about the dinner I had been promised upon arriving in [redacted]. His response to me was the condescending email that is also attached to this letter in which he insulted me by saying "geez, work with me here” and “please try to relax and have faith". He also said “We should be notifying you each time your goods arrive to the warehouse or leave portin Long Beach". At this point, [redacted] was well aware that what his employees “should” be doing and what was actually happening were not the same thing. I also believe that his requests that I “relax and have faith” were his ways of telling me to trust Dewitt. However, it is my understanding that trust is something that is earned, not simply given, and from day 1 of my interaction with Dewitt all that had happened was my trust had been broken by multiple instances of employees not following through with the commitments they were making.
Overall, I hope that you can understand that the customer service I received from Dewitt International was unprofessional at best and condescending at its worst. Therefore, I am requesting additional training in customer service for all of Dewitt's employees as well as [redacted] being removed from his position immediately. In addition, because Dewitt International did not fulfill their contractual obligations to deliver my goods within the specified amount of time, I expect to receive adequate financial compensation from my bill of $4,214.00. Finally, I have copied the Revdex.com (Revdex.com) on this letter in order for them to begin an investigation into this matter and adjust their rating of Dewitt International accordingly. I have also made a formal complaint with the Revdex.com online. Thank you for your attention to this matter and my contact information is below.
Sincerely,
[redacted]
Attached: [redacted]
Email from [redacted] 07/02/15
CC: Revdex.com
[redacted]
Regards,
[redacted]

Revdex.com of San Diego
5pt;">[redacted]
Complaint #[redacted]
Dear B.B.B.;
We have received our first complaint via the Revdex.com and want to reply quickly as we do take our reputation very seriously.
I have copied this letter and the enclosures and sent them over to Ms. [redacted] in addition to replying to Revdex.com.
Please note attachments
First was the customer acknowledgment for all the legal docs we are required to provide her which includes the written estimate. Secondly, the written estimate very clearly states (and I’ve highlighted it on page 3) our transit time. Thirdly, the actual Bill of Lading in which the customer agreed for us to move her goods to [redacted]. Lastly, a report card when the goods delivered in [redacted] stating that all was good and you WOULD recommend us.
Customer's Statement of the Problem: Very poor customer service, including a condescending email from management upon customer complaint. Not fulfilling contractual obligation to deliver customer's items within 4-6 weeks.
We are sorry that Ms. [redacted] did not enjoy our customer service. She had complained at the pack out in California so that I personally got involved and offered to have a $150 gift card delivered to her in [redacted] during her delivery as a gesture .......... which I know happened
The goods were picked up on 6/10/15
They were delivered on 7/27/15
These dates do indeed fall within the transit time stated in her estimate that she received.
We apologize for any customer service she did not receive, any condescending emails she feels she received and as another gesture, I will offer her a $100 refund on the price she paid us already.
I do not see where we have done anything wrong to justify a 50% reduction in cost of services ordered by customer.
Respectfully
[redacted]

Revdex.com of San Diego[redacted]Complaint #[redacted]Dear B.B.B.;We have received our first complaint via the Revdex.com and want to reply quickly as we do take our reputation very seriously.I have copied this letter and the enclosures and sent them over to Ms. [redacted] in...

addition to replying to Revdex.com.Please note attachmentsFirst was the customer acknowledgment for all the legal docs we are required to provide her which includes the written estimate. Secondly, the written estimate very clearly states (and I’ve highlighted it on page 3) our transit time. Thirdly, the actual Bill of Lading in which the customer agreed for us to move her goods to [redacted]. Lastly, a report card when the goods delivered in [redacted] stating that all was good and you WOULD recommend us.Customer's Statement of the Problem: Very poor customer service, including a condescending email from management upon customer complaint. Not fulfilling contractual obligation to deliver customer's items within 4-6 weeks.We are sorry that Ms. [redacted] did not enjoy our customer service. She had complained at the pack out in California so that I personally got involved and offered to have a $150 gift card delivered to her in [redacted] during her delivery as a gesture .......... which I know happenedThe goods were picked up on 6/10/15 They were delivered on 7/27/15 These dates do indeed fall within the transit time stated in her estimate that she received.We apologize for any customer service she did not receive, any condescending emails she feels she received and as another gesture, I will offer her a $100 refund on the price she paid us already. I do not see where we have done anything wrong to justify a 50% reduction in cost of services ordered by customer.Respectfully [redacted]