Dexter Axle

Initial Business Response / [redacted] (1000, 5, 2016/10/26) */ Contact Name and Title: [redacted] , [redacted] Sup Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @dexteraxle.com In researching our claims, we found only case for a [redacted] pertaining to our warranty claim number XXXXX in which Mr [redacted] was the second owner of a Jayco White Hawk trailer serial number ending in C14Cthat involved an axle alignment issueAttached are copies of the email correspondence in which as a customer-goodwill gesture, we provided him with no charge replacement axles(copy of order attached) as outlined in our email to Mr [redacted] dated 9/12/ Our warranty policy (attached) is for two-years from the original retail sale date of trailerThe original warranty is not transferable If this unit is not the same one in question, we would be more than happy to investigate the information on his trailer, any documentations or bills that he has for his reported trailer brake issueWe would need his vin, date of purchase, serial number on the axle and if he is the original owner of his trailer We apologize for any issues that he is having with our product Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Has nothing to do with any warranty workThis is just a plain mis-assembly, where the parts were missing

Dexter would not pay for replacement brake assembly Brakes were replaced due to omission of parts
Had to have brake assemblies changed out because a small bushing was missing Brakes were probably not working

Initial Business Response /* (1000, 5, 2016/10/26) */
Contact Name and Title: [redacted], [redacted] Sup
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@dexteraxle.com
In researching our claims, we found only 1 case for a [redacted] pertaining to our warranty claim number XXXXX in which Mr....

[redacted] was the second owner of a Jayco White Hawk trailer serial number ending in C14C0201 that involved an axle alignment issue. Attached are copies of the email correspondence in which as a customer-goodwill gesture, we provided him with 2 no charge replacement axles(copy of order attached) as outlined in our email to Mr. [redacted] dated 9/12/16.
Our warranty policy (attached) is for two-years from the original retail sale date of trailer. The original warranty is not transferable.
If this unit is not the same one in question, we would be more than happy to investigate the information on his trailer, any documentations or bills that he has for his reported trailer brake issue. We would need his vin, date of purchase, serial number on the axle and if he is the original owner of his trailer.
We apologize for any issues that he is having with our product.
Initial Consumer Rebuttal /* (3000, 7, 2016/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Has nothing to do with any warranty work. This is just a plain mis-assembly, where the parts were missing.