Dexterity Driving School

Dear Sir/Madam, ** [redacted] never tried to settle anything with usHe called me and asked what are the reasons why someone who gets automatic failure during [redacted] testI explained everything to him and he said to me that he thought that he was badly tested but after my explanation, he decided he was going to call the office to reschedule his appointmentStrangely, the only thing I received weeks after was charge back from my Merchant Payment account** [redacted] went to his bank and file a charge back against meUnfortunately, we had all the proof of ** [redacted] test and we provided them to our merchant and the charge back was reversed Now ** [redacted] turned to Business Bureau to file the charge againIf he has any proof that the test was prematurely stopped and he should not have failed his test, he can provide documents to support his declaration and we will compare with all our paper workIn addition, ** [redacted] filled a form and signed at the DMV before the test started (please see previous documents) but he is claiming that he never signed a paper work with usAs shown in the documents that we provided before, ** [redacted] accumulated more than points during his test and that was the reason why he failed his testTherefore, we will not issue a refundOur instructor have no reason to fail him and he has no obligation to come back to our institutionHe can take a test with any driving school or the DMV itselfSincerely, [redacted]

From: [redacted] < [redacted] >Date: Mon, Jun 9, at 10:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: "[email protected]" Complaint ID# [redacted] Rejection of Dexterity Driving Schools response The driving instructor ** [redacted] definitely did not have the streets of DC's best interest at heart when he was trying to extort money out of meI was told that the test was going to be approximately minutes or longerI was only in the car for about mins** [redacted] was running lateI asked him was that itHe told me yes after I told him I had no money left after spending on the test and the carHe also stated that he see that I have knowledge of the road, but since I am not from DC maybe I should come see him againI have lived and driven in this area for almost years which he didn't knowHe probably thought I just moved hereHe rushed my test to get back to the DMV to give a female a testI have a witness also that can confirm this asI was clearly upset when I got out of the car with himI received no information on what to do or any paperwork afterwardsI made numerous attempts to reach their manager, but he never got back to me [redacted]

Dear Sir/Madam, Thank you for the opportunity to respond to this complaint. **. [redacted] booked for an expedited [redacted] Test with us... on 04/23/2014. His [redacted] test took place on 04/25/2014 at the [redacted] Test Center. In addition to that, we rented one of our vehicles to him so he could take the skills test.Our instructor, **. [redacted] supervised **. [redacted] 's [redacted] test and based on his performance, deemed he was not ready to get a license. Please find attached to this response a copy of **. [redacted] 's [redacted] Test Scoring Card which details the reason for his failure. To begin with, **. ***, who has been a driving instructor for over 10 years, realized **. [redacted] was not familiar with DC traffic regulations needed to successfully pass the [redacted] test and that is why he inquired if **. [redacted] was from the area. He noticed several traffic violations and in accordance to the [redacted] Test requirements removed points off his scoring card for a total 56 points lost. **. [redacted] suggested **. [redacted] takes some refresher driving courses to help him polish his skills before taking another [redacted] test but did not advertised it to be with Dexterity Driving School. There are several driving schools in the DC Metropolitan area and **. [redacted] could have gone to anyone of them. Moreover, we are one out of three third-party [redacted] test administrators excluding the DMV itself and hence we do not have any reason to fail him so he would have to come back to us to test again. Our responsibility as a driving school and [redacted] test administrator is to ensure DC licensed drivers understand and follow the Traffic laws governing the area and help deliver the license to those who demonstrate these abilities for the safety of all [redacted] users. Therefore, we cannot authorize the issuing of a license to individuals whom we strongly believe do not possess the adequate skills to drive in the area For these reasons, we are asking you to dismiss the complaint that was filed against us without prejudice. Sincerely, [redacted]