Initial Business Response /* (1000, 5, 2014/03/18) */
In response to complaint tiled against Dey Distributing by [redacted]. As they have not identified the actual person that they had dealt with at the time of purchase and at the time they tried to return the part, we would like to explain...
what we know.
The customer has said that the part number was [redacted], which does not exist. [redacted], our counter sales manager does remember this incident well. [redacted] asked the customer if they had a model number which they said it was [redacted] which Was also incomplete. The customer did produce a full model number which Was [redacted]. [redacted] knew the part he needed which was [redacted] and the sale was complete. The customer took it home to install in their dishwasher.
The part #[redacted] is absolutely correct for Model#[redacted] as provided. It is possible that the customer misdiagnosed their problem. If so, installing the new circuit board would not have Worked. Electrical parts are non-saleable once they are installed as we guarantee a new and unused part to our customers.
Sincerely,
[redacted]
Controller
Final Consumer Response /* (3000, 7, 2014/03/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The number given to the employee at Dey was what was listed on the paperwork given to us when we purchased the dishwasher. If it was incomplete we didn't know it. If the employee thought it was incomplete he should have said so and admitted he didn't have the correct part. The bottom line is I was told this was the correct part and then it wouldn't even fit into the dishwasher - therefore - it was NOT the correct part. And, NO, Dey does not guarantee anything. I was sold the wrong part, pure and simple, and feel that I have been ripped off. I have finally found a good use for Facebook. I'm sure others will want to stay away from a company that rips off its customers and then defends it. The only acceptable solution, if Dey is an honest company, is to return our money to us since this was clearly a mistake on the part of their employee.
Initial Business Response /* (1000, 5, 2014/03/18) */
In response to complaint tiled against Dey Distributing by [redacted]. As they have not identified the actual person that they had dealt with at the time of purchase and at the time they tried to return the part, we would like to explain...
what we know.
The customer has said that the part number was [redacted], which does not exist. [redacted], our counter sales manager does remember this incident well. [redacted] asked the customer if they had a model number which they said it was [redacted] which Was also incomplete. The customer did produce a full model number which Was [redacted]. [redacted] knew the part he needed which was [redacted] and the sale was complete. The customer took it home to install in their dishwasher.
The part #[redacted] is absolutely correct for Model#[redacted] as provided. It is possible that the customer misdiagnosed their problem. If so, installing the new circuit board would not have Worked. Electrical parts are non-saleable once they are installed as we guarantee a new and unused part to our customers.
Sincerely,
[redacted]
Controller
Final Consumer Response /* (3000, 7, 2014/03/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The number given to the employee at Dey was what was listed on the paperwork given to us when we purchased the dishwasher. If it was incomplete we didn't know it. If the employee thought it was incomplete he should have said so and admitted he didn't have the correct part. The bottom line is I was told this was the correct part and then it wouldn't even fit into the dishwasher - therefore - it was NOT the correct part. And, NO, Dey does not guarantee anything. I was sold the wrong part, pure and simple, and feel that I have been ripped off. I have finally found a good use for Facebook. I'm sure others will want to stay away from a company that rips off its customers and then defends it. The only acceptable solution, if Dey is an honest company, is to return our money to us since this was clearly a mistake on the part of their employee.