DFW Auto Finance and Sales

Mr***'s assertions that he contacted our dealership concerning the problems he was having with the Cadillac CTS prior to the expiration of the warranty period is a complete and utter falsehood Mr [redacted] first contacted us in May of about the transmission problem at which time he also stated that he had already had it repaired by AAMCO and that the bill was over $and he desired that we pay half I explained that that was not the way the warranty process worked I explained that in order to process the warranty claim, he needed to initiate the claim prior to having any work done and have those repairs authorized Since he had already had the repairs done, it was now impossible to initiate a claim We also at that time asked him to produce the receipts for the repairs which he either could not or would not do And we now find out that there were never any repairs done This basically boils down to an attempt by Mr [redacted] to extort money from the dealership

Complaint: [redacted] I am rejecting this response because: Attached are my Payment Confirmation's from ***, there were never any "Returned Payments." Also, as stated in the response from ***, [redacted] never had a Repossession Order on the truckMoving forward, as you can see in my attachments, my home address was updated with [redacted] in July 2017.I received mail from [redacted] through October With this being said, I never received a "Certified Letter" from ***, on the count of I financed the vehicle with ***, not ***, so [redacted] did not have my new home addressYou can also see, on my second attachment, that the truck, and the loan with [redacted] remained on my credit (in good standing) through August Thus making it hard for me to believe that [redacted] would reach out to [redacted] demanding the repurchase of the truckMoving even more forward, the truck is still registered to me, in my name, as of today (December 13, 2017) you can find this information in my third attachment Thus telling me that if the truck has already been sold, as [redacted] has stated, it was done in an illegal manner, seeing as I never signed off on this Regards, [redacted] ***

Mr. [redacted]'s assertions that he contacted our dealership concerning the problems he was having with the 2006 Cadillac CTS prior to the expiration of the warranty period is a complete and utter falsehood.  Mr. [redacted] first contacted us in May of 2015 about the transmission problem at which time he...

also stated that he had already had it repaired by AAMCO and that the bill was over $3000.00 and he desired that we pay half.  I explained that that was not the way the warranty process worked.  I explained that in order to process the warranty claim, he needed to initiate the claim prior to having any work done and have those repairs authorized.  Since he had already had the repairs done, it was now impossible to initiate a claim.  We also at that time asked him to produce the receipts for the repairs which he either could not or would not do.  And we now find out that there were never any repairs done.  This basically boils down to an attempt by Mr. [redacted] to extort money from the dealership.

[redacted] and [redacted] purchased the vehicle in early April 2017, paid $2300 in down payment.  The vehicle was financed by [redacted].  In July 2017, [redacted] REQUIRED us to repurchase the loan due to payment default within the recourse period by the debtor, [redacted] and [redacted]...

[redacted].  [redacted] and [redacted] did send payment to [redacted] via 4 checks which were ALL returned to [redacted] for insufficient funds.  This is the reason [redacted] DEMANDED we repurchase the loan.  Upon repurchase, the vehicle was repossessed on 25 Aug 2017 and an 10-day demand letter was mailed certified to [redacted] and [redacted] at the last known address on their account with us.  It was returned undelivered.  The vehicle has been subsequently sold.  [redacted] and [redacted] have been informed MANY times exactly why we had to repurchase the loan and why the vehicle was subsequently repossessed under the terms of their loan contract.  [redacted] and [redacted] have continuously fabricated excuses and outright lies.  Under the terms of their contract, they are not owed any consideration for refund in relation to this matter.  [redacted] was given 60 days to retrieve her personal property from the vehicle(30 more than required by statute). She made several appointments to do so but never kept the appointments, even though employees remained after hours to accommodate her.  [redacted] and [redacted] refused to return the third row seats from the vehicle or the keys to said vehicle.  The stereo in the vehicle was the original unit the vehicle had upon sale to [redacted] and [redacted]. The personal property was disposed of after the sixty days by being donated to Goodwill.  We bought replacement seats for the vehicle and had a locksmith re-key the vehicle.  We consider the matter closed.

Complaint: [redacted]
 
I am rejecting this response because: Attached are my Payment Confirmation's from [redacted], there were never any "Returned Payments." Also, as stated in the response from [redacted] never had a Repossession Order on the truck. Moving forward, as you can see in my attachments, my home address was updated with [redacted] in July 2017.I received mail from [redacted] through October 2017. With this being said, I never received a "Certified Letter" from [redacted], on the count of I financed the vehicle with [redacted], not [redacted], so [redacted] did not have my new home address. You can also see, on my second attachment, that the truck, and the loan with [redacted] remained on my credit (in good standing) through August 2017. Thus making it hard for me to believe that [redacted] would reach out to [redacted] demanding the repurchase of the truck. Moving even more forward, the truck is still registered to me, in my name, as of today (December 13, 2017) you can find this information in my third attachment.  Thus telling me that if the truck has already been sold, as [redacted] has stated, it was done in an illegal manner, seeing as I never signed off on this. 
Regards,
[redacted]