DFW Residential Contractors Reviews (%countItem)
DFW Residential Contractors Rating
Address: 3513 Provine Road, McKinney, Texas, United States, 75072
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We were contacted on May 2 by this company claiming that work they had done on August 28 of last year had not been paid. We have not been contacted any time before now. When I asked for some time to dig through all of our accounts to determine if we could provide documentation that we'd paid, he said that was fine. Twelve days later he is continuing to contact me, asking me to pay, and threatening to report my account to a credit agency if I do not. We are very busy and need more than 12 days to take time out of our schedules to go research if an account was in fact paid in some way that is traceable (i.e., not cash). A business cannot contact you out-of-the blue nearly a year after the service was performed and threaten you if you do not pay an account you have memory of paying and may not be able to produce documentation of paying if it was paid in cash.
Product_Or_Service: House Painting
Order_Number: Invoice Number 64
Other (requires explanation) This company took 9 months to bring this issue to light, and we need at least 60 days to verify the claim. If we cannot produce documentation, as we remember paying the amount in cash, then will are willing to pay half of the invoice. We need an apology for the absolutely obnoxious customer service.
To Revdex.com Dallas
From *** DFW Residential Contractors
RE: Response on case XXXXXXXX
This is straightforward. We did work for Ms. the week of August 23rd. We painted interior trim and doors. As is our standard practice, the work was invoiced the following week on August 28th and a copy of the invoice was emailed to Ms.. We had some changes in personnel and that invoice as well as five others (to five different customers) simply slipped through the cracks in terms of follow up on our part. When we got our personnel issues resolved all six were over 90 days past due. We reached out to all of the customers to find out why the invoices had not been paid, provide them with copies of the invoices that had either been mailed or in this case emailed to the customer and have been able to get money collected with the exception of the invoice with Ms.. There has never been a dispute over the quality of the work etc. that one might normally expect, the issue was that she didn't remember (at least in the start) if it had been paid or not. I had no issue with giving her time to check her bank records, do an online search for a check for $650 and it was either there and she could give me the documentation or it wasn't and she could pay the invoice. In lieu of going online, she could have called the bank and asked them to search for her. In any event that should have been a pretty painless process to satisfy her own wellbeing that it had not been paid before cutting us a check. I completely understand that. We had no record of receiving payment, the person that did the work was a tradesman and all the billing is done from our office. So we did the work, she was billed and we did not receive payment. That gets you the backstory that leads up to email exchange that started a little over a month ago. I am enclosing three documents.
1. "DFW RC Email Message Trail with *** for Revdex.com.pdf" This is a series of email exchanges between myself and Ms. between May 2nd and May 16th which includes a copy of the original email which was sent to her on August 28th. Obviously, they read from the newest to the oldest so it would make the most sense to start with the oldest and work your way to the most recent to get a feel for the flow of the dialog. I think the email exchange will speak for itself.
2. "DFW RC Email Message Trail with *** for Revdex.com #2.pdf" This contains the single email that was outside of the trail above just because of how the exchange was. At this point you will have a copy of all of the emails exchanged to truly understand the complete dialog from which to objectively evaluate the situation.
3. A copy of the invoice that was emailed to Ms. for the work.
I think the dialog is clear and I honestly don't believe I did anything wrong or mishandled the situation. I am unsure why she has reacted the way she has and why she felt she needed an unlimited amount of time to find or not find evidence of payment. I was simply trying to handle the matter in a responsible manner as a business owner.
I look forward to your conclusion.